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4. Software Control - Lightware Device Contoller
4.6.2. Log Tab
Generate Report
LDC is able to collect information from the extender and save it to a report file. This information package can
be sent to Lightware support team when a problem may arise with the extender.
ATTENTION!
When a report is necessary to generate, always let devices (source, sink) be connected to
the extenders, do not disconnect them. Lightware Device Controller will collect information about the USB
devices and about their status.
Step 1. Press the big red Download report labeled button on the Log tab in Settings menu.
Step 2. LDC collects the needed information in a minute.
Step 3. When the process is finished, the Save as dialog box appears. Select the place where you want to save
the report file. The default file name can be changed.
The report contains the following information:
▪
Current command protocol
▪
The equipment type and serial number
▪
Firmware version of the controller
▪
Installed I/O board type and version
The Log tab
Applied firmware package: v1.1.13 | LDC software: v2.5.1b5
DP-OPT-TX150, DP-OPT-RX150 – User's Manual
Generating a Custom Report File
INFO:
This function is only for special troubleshooting cases.
Device Controller is able to send a custom command file to the extender. The command file can be generated
by Lightware support. This is needed when some special commands has to be used for configuring or
troubleshooting.
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