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Rockwell Automation
Support
Publication CC-QS008B-EN-P - December 2009
Supersedes Publication CC-QS008A-EN-P - September 2009
Rockwell Automation provides technical information on the Web to assist you in using
its products. At http://support.rockwellautomation.com, you can find technical
manuals, a knowledge base of FAQs, technical and application notes, sample code and
links to software service packs, and a MySupport feature that you can customize to
make the best use of these tools.
For an additional level of technical phone support for installation, configuration, and
troubleshooting, we offer TechConnect Support programs. For more information,
contact your local distributor or Rockwell Automation representative, or visit
support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You can also
contact a special Customer Support number for initial help in getting your module up
and running.
United States
1.440.646.3434
Monday – Friday, 8 a.m. – 5 p.m. EST
Outside United
Please contact your local Rockwell Automation representative for any
States
technical support issues.
New Product Satisfaction Return
Rockwell tests all of its products to ensure that they are fully operational when shipped
from the manufacturing facility. However, if your product is not functioning, it may
need to be returned.
United States
Contact your distributor. You must provide a Customer Support case
number (see phone number above to obtain one) to your distributor in
order to complete the return process.
Outside United
Please contact your local Rockwell Automation representative for
States
return procedure.
Copyright © 2009 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
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