Recording Calls; Realpresence Media Suite Recording Methods - Polycom RealPresence Group Series Documentation

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Recording Calls

Depending on how your system is set up, you can record calls in one of the following ways:

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You can record calls using Polycom® RealPresence® Media Suite.

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On RealPresence Group 700 systems, you can record calls on a laptop, a tablet, or on a DVD

or DVR player using monitor 3.

RealPresence Media Suite is an enterprise recording, streaming, and video content management

solution. With the RealPresence Media Suite solution, you can record point-to-point and conference

video calls, create a live stream, and control recordings directly on the room system.

You can record a video call with RealPresence Media Suite using the following methods:

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Initiate a recording on the system: When RealPresence Media Suite is enabled for a room

system, recording controls display on the room system, and you can start, pause, and stop a

recording from the room system.

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Dial RealPresence Media Suite directly: You can dial into RealPresence Media Suite using

the suite IP address, H.323 extension, or SIP URL. When you use this method, the system uses

the default recording settings defined by a RealPresence Media Suite administrator.

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Dial a RealPresence Media Suite Video Recording Room (VRR): A VRR is a virtual Capture

Server with a specific recording profile that is defined by a RealPresence Media Suite

administrator. Before recording a call using this method, you need the VRR number and the IP

address, H.323 ID, or SIP address of the RealPresence Media Suite.

Note

If using one of the dial-in methods, you have immediate access to play a recording

back as long as the Media Suite TVUI remains open. After that, you must access

the RealPresence Media Suite portal to access the recording. Contact your

system administrator for details on accessing the RealPresence Media Suite User

Portal.