Call Queue; Configure Call Queue; Table 91: Call Queue Configuration Parameters; Figure 188: Call Queue - Grandstream Networks UCM6510 User Manual

The UCM6510 provides call center functionality through its Call Queue feature. Static and dynamic agents
can be assigned to queue groups to handle varying loads of call traffic. This section describes the
configuration of call queues in the Call FeaturesCall Queue page.

Configure Call Queue

Call queue settings can be accessed via Web GUICall FeaturesCall Queue.

Click on

Click on to edit the call queue. The call queue configuration parameters are listed in bellow table.

Click on to delete the call queue.
Basic Settings
Extension
Name
Strategy

CALL QUEUE

to add call queue.

Figure 188: Call Queue

Table 91: Call Queue Configuration Parameters

Configure the call queue extension number.
Configure the call queue name to identify the call queue.
Select the strategy for the call queue.

Ring All
Ring all available Agents simultaneously until one answers.

Linear
Ring agents in the specified order.

Least Recent
Ring the agent who has been called the least recently.

Fewest Calls
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