Warranty Policy; Technical Support & Services - IBASE Technology RP-103-SMC User Manual

Warranty Policy

•
IBASE standard products:
24-month (2-year) warranty from the date of shipment. If the date of shipment
cannot be ascertained, the product serial numbers can be used to determine
the approximate shipping date.
•
rd -party parts:
3
12-month (1-year) warranty from delivery for the 3
manufactured by IBASE, such as CPU, memory, HDD, power adapter, panel
and touchscreen.
PRODUCTS, HOWEVER, THAT FAILS DUE TO MISUSE, ACCIDENT,
＊
IMPROPER INSTALLATION OR UNAUTHORIZED REPAIR SHALL BE
TREATED AS OUT OF WARRANTY AND CUSTOMERS SHALL BE BILLED
FOR REPAIR AND SHIPPING CHARGES.
Technical Support & Services
1. Visit the IBASE website at
the product.
2. If you need any further assistance from your distributor or sales representative,
prepare the following information of your product and elaborate upon the
problem.
•
Product model name
•
Product serial number
•
Detailed description of the problem
•
The error messages in text or in screenshots if there is any
•
The arrangement of the peripherals
•
Software in use (such as OS and application software, including the version
numbers)
3. If repair service is required, you can download the RMA form at
http://www.ibase.com.tw/english/Supports/RMAService/. Fill out the form and
contact your distributor or sales representative.
iv
www.ibase.com.tw to find the latest information about
rd
-party parts that are not
RP-103-SMC User Manual