Appendix; Troubleshooting Pdm Start-Up - Insulet Omnipod Dash User Manual

Appendix

Troubleshooting PDM Start-up

While unlikely to happen with normal use, certain button press combinations
during PDM start-up can cause the PDM screen to display Boot Mode or Safe
Mode.
Even when the PDM is in Boot Mode, the Pod continues delivering insulin
according to the instructions it was given. Safe Mode does not affect PDM or Pod
functionality.
Return to normal PDM operation as follows:
Boot Mode
If your PDM screen displays "Select Boot Mode", then do the following:
1. Press the Sound/Vibrate UP (VOLUME_UP) button as needed to move the
arrow (<<==) until it points to [Recovery Mode].Then press the Sound/
Vibrate DOWN (VOLUME_DOWN) button to select [Recovery Mode].
Caution: Do not select the [Fastboot Mode] because it will stop the PDM
from responding. If the PDM stops responding, remove the battery, re-insert
it and restart the PDM to return to normal operation.
2. From the Android Recovery screen, press the Sound/Vibrate (VOLUME_
UP/VOLUME_DOWN) button to highlight Reboot system now. Then
press the Power button to select it.
The PDM restarts.
Safe Mode
If your PDM screen displays "Safe Mode" in the lower left corner, then restart the
PDM and remove the "Safe Mode" text from the screen as follows:
1. Press and hold the Power Button, then tap Power off.
2. Tap OK to confirm.
3. Press and hold the Power button to turn the PDM back on.
Effective Date: 27SEP2019, ECO-000240
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