Error When Cancelling A Bolus; Error When Sending Insulin Instructions To The Pod - Insulet Omnipod Dash User Manual

Alarms, Notifications, Communication Errors 10

Error when cancelling a bolus

If you are trying to cancel a bolus when a communication error occurs, the PDM
offers these options:
• CANCEL: Select this option to stop attempting to cancel the bolus. The Pod
continues to deliver the bolus.
Note: If the "cancel bolus" instruction has already been sent, this CANCEL
option is not available.
• TRY AGAIN: Move to a new location, then select this option to tell the PDM to
continue attempting to communicate with the Pod.
• DEACTIVATE POD: Select this option and follow the PDM' s instructions for
replacing your Pod.

Error when sending insulin instructions to the Pod

A communication error may occur when the PDM attempts to send the following
insulin delivery instructions to the Pod – suspending or resuming insulin,
activating a new Basal Program, starting or cancelling a temp basal or starting a
bolus.
If a communication error occurs when the PDM attempts to send an insulin
delivery instruction, the PDM offers you different options. The options offered
depend on whether the PDM has sent the Pod the instruction and hasn't
received confirmation that it was carried out, or whether the PDM hasn't sent the
instruction.
If the PDM has sent the Pod the instruction and hasn't received confirmation that
it was carried out, the PDM offers these options:
• TRY AGAIN: Move to a new location, then select this option to recheck for
confirmation that the instruction was carried out.
• DEACTIVATE POD: Select this option and follow the PDM' s instructions for
replacing your Pod.
If the PDM has not sent the Pod the instruction, the PDM tells you to move to a
new location and tap TRY AGAIN to reattempt communication. After you tap TRY
AGAIN, if the next communication attempt fails, the PDM offers these options:
• CANCEL: Select this option to cancel sending the instruction. In this case, the
Pod continues with its prior insulin delivery mode. You can try to send the
instruction later.
• TRY AGAIN: Move to a new location, then select this option to tell the PDM to
reattempt to send the instruction to the Pod.
• DEACTIVATE POD: Select this option and follow the PDM' s instructions for
replacing your Pod.
Effective Date: 27SEP2019, ECO-000240
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