Basic Troubleshooting; Resolve Mobile Application Communication Issues - Cooper Lighting WaveLinx Lite User And Programming Manual

User Manual: WaveLinx Lite (1.5)

Basic Troubleshooting

Resolve Mobile Application Communication Issues

Communications issues may be caused by a variety of factors. This section discusses specific steps to resolve communications issues that
may occur.
Communication Issue
The communications icon
indicates no network
connection
There are alert icons on the
zone and/or devices.
The message 'This warning
cannot be resolved. Please
resolve the zone warning.' is
displayed after tapping on a
device alert icon.
Possible Causes
• The network connection needs to be
refreshed.
• The mobile device's Bluetooth may be off. Verify that Bluetooth is turned ON.
• There are no provisioned devices
assigned to the area.
• Bluetooth connection may need to be
reset.
• Device is out of range of nearest
WaveLinx Lite Device
This is caused when programmed settings
fail to completely transmit to some of the
devices.
• Large amounts of network traffic may
have occurred on the Bluetooth network
when the command was processed.
• The device took too long to respond and
communications timed out.
• Intermittent signal issues.
• The device is offline.
• The zone alert needs to be cleared before
the device alert.
Resolution Steps
Tap on the icon to refresh the connection.
Provision a device and assign it to the area.
On the mobile device, turn off Bluetooth and then turn it
back on to refresh the connection.
Move closer to the nearest device.
Make sure that the mobile device is well within range of
the nearest WaveLinx Lite device and the network shows
a connection.
Process the zone alert first. Tap on the alert icon at the
top of the zone screen. The system will attempt to
reprocess the communications. If successful, the alert
will clear. This may also cause device alert icons to clear
too. Retry if the alert does not clear.
If alerts still shown on individual devices, tap on the
device alert to reprocess the communication. The alert
will clear once the settings have been sent to the device.
Retry if the alert does not clear.
If an alert does not clear after multiple retry attempts,
follow device is offline steps.
When clearing alerts, always clear an alert at the zone
level before attempting to clear an alert at the device
level.
www.cooperlighting.com
Clear zone
alert first
Clear device
alert second
Clear zone
alert first
Clear device
alert second
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