Copying Problems - Xerox WORKCENTRE 3210 User Manual

CONDITION
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high
temperature and humidity can cause paper curl.
See page 33.
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 33.
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
Back of printouts • Check for leaking toner. Clean the inside of the
are dirty machine. See page 62.
Solid Color or • The print cartridge may not be installed properly.
Black pages Remove the cartridge and reinsert it.
• The print cartridge may be defective and need
replacing. Remove the print cartridge and install
A
a new one. See page 65.
• The machine may require repair. Contact a
service representative.
Loose toner • Clean the inside of the machine. See page 62.
• Check the paper type and quality. See page 33.
• Remove the print cartridge and install a new
one. See page 65.
• If the problem persists, the machine may require
repair. Contact a service representative.
78 _Troubleshooting
SUGGESTED SOLUTIONS CONDITION
Character Voids Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
A
composition of transparencies, some character
voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper specifications.
See page 33.
Horizontal stripes If horizontally aligned black streaks or smears
appear:
• The print cartridge may be installed improperly.
AaBbCc
Remove the cartridge and reinsert it.
AaBbCc
• The print cartridge may be defective. Remove
the print cartridge and install a new one. See
AaBbCc
page 65.
AaBbCc
• If the problem persists, the machine may
AaBbCc require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not feed
into the machine:
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
• Change the printer option and try again. Go to
printer properties, click Paper tab, and set type
to Thin Paper. Refer to the Software section
for details.
• Use the Paper Stacking function. See page
38.
An unknown image Your printer is probably being used at an altitude of
1,000 m (3,281 ft) or above.
repetitively appears
The high altitude may affect the print quality such
on a next few
as loose toner or light imaging. You can set this
sheets or loose
option through Printer Settings Utility or Printer
toner, light print, or
tab in printer driver's properties. See page 29.
contamination
occurs.

Copying problems

CONDITION
Copies are too light Use Darkness to darken or lighten the
background of the copies.
or too dark.
Smears, lines, • If defects are on the original, use Darkness
marks, or spots to lighten the background of your copies.
appears on copies. • If no defects are on the original, clean the
scan unit. See page 63.
Copy image is • Ensure that the original is face down on the
skewed. scanner glass or face up in the ADF.
• Check that the copy paper is loaded
correctly.
Blank copies print Ensure that the original is face down on the
scanner glass or face up in the ADF.
out.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS