Common Macintosh Problems - Xerox WORKCENTRE 3210 User Manual

CONDITION
I cannot scan via • Check if Gimp Front-end has "Xsane: Device
Gimp Front-end. dialog." on the "Acquire" menu. If not, you
should install Xsane plug-in for Gimp on the
your computer. You can find Xsane plug-in
package for Gimp on Linux distribution CD or
Gimp home page. For the detail information,
refer to the Help for Linux distribution CD or
Gimp Front-end application.
If you wish to use other kind of scan application,
refer to the Help for application.
I encounter error Avoid changing print job parameters (via LPR
GUI, for example) while a print job is in
"Cannot open port
progress. Known versions of CUPS server
device file" when
break the print job whenever print options are
printing a document.
changed and then try to restart the job from the
beginning. Since Unified Linux Driver locks port
while printing, the abrupt termination of the
driver keeps the port locked and therefore
unavailable for subsequent print jobs. If this
situation occurred, try to release the port.
The machine does • Check if your machine is attached to your
not appear on the computer. Make sure that it is connected
scanners list. properly via the USB port and is turned on.
• Check if the scanner driver for your machine
is installed in your system. Open Unified
Driver configurator, switch to Scanners
configuration, then press Drivers. Make sure
that driver with a name corresponding to
your machine's name is listed in the window.
Check if the port is not busy. Since functional
components of MFP (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
"consumer" application to the same port is
possible. To avoid possible conflicts, only
one of them at a time is allowed to gain
control over the device. The other
"consumer" will encounter "device busy"
response. This can usually happen while
starting scan procedure, and appropriate
message box appears.
• To identify the source of the problem, you
should open ports configuration and select the
port assigned to your scanner. port's symbol /
dev/mfp0 corresponds to LP:0 designation
displayed in the scanners' options, /dev/mfp1
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/
mfp4 respectively and so forth sequentially. In
the Selected port pane you can see if the port is
occupied by some other application. If this is
the case, you should wait for completion of
the current job or should press Release port
button, if you are sure that the present port's
owner is not functioning properly.
82 _Troubleshooting
SUGGESTED SOLUTIONS CONDITION
The machine does • Check if a document is loaded into the
not scan. machine.
• Check if your machine is connected to the
computer. Make sure if it is connected properly
if I/O error is reported while scanning.
• Check if the port is not busy. Since functional
components of MFP (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
"consumer" application to the same port is
possible. To avoid possible conflicts, only one
of them at a time is allowed to gain control over
the device. The other "consumer" will
encounter "device busy" response. This can
usually happen while starting scan procedure,
and appropriate message box will be displayed.
To identify the source of the problem, you
should open ports configuration and select the
port assigned to your scanner. port's symbol /
dev/mfp0 corresponds to LP:0 designation
displayed in the scanners' options, /dev/mfp1
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/
mfp4 respectively and so forth sequentially. In
the Selected port pane you can see if the port is
occupied by some other application. If this is
the case, you should wait for completion of the
current job or should press Release port
button, if you are sure that the present port's
owner is not functioning properly.
Refer to Linux User's Guide that came with your computer for further
information on Linux error messages.

Common Macintosh problems

CONDITION
The printer does not Incompatibility between the PDF file and the
Acrobat products:
print PDF file correctly.
Printing the PDF file as an image may solve
Some parts of graphics,
this problem. Turn on Print As Image from
text, or illustrations are
the Acrobat printing options.
missing.
The document has Update your Mac OS to OS 10.3.3. or
higher.
printed, but the print job
has not disappeared
from the spooler in Mac
OS 10.3.2.
Some letters are not This problem is caused because Mac OS
cannot create the font during the Cover page
displayed normally
printing. English alphabet and numbers are
during the Cover page
displayed normally at the Cover page.
printing.
Refer to Mac OS User's Guide that came with your computer for
further information on Mac OS error messages.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
It will take longer to print when you
print a PDF file as an image.