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My Oracle Support
My Oracle Support (https://support.oracle.com) is your initial point of contact
for all product support and training needs. A representative at Customer
Access Support (CAS) can assist you with My Oracle Support registration.
Call the CAS main number at 1-800-223-1711 (toll-free in the US), or call the
Oracle Support hotline for your local country from the list at
http://www.oracle.com/us/support/contact/index.html. When calling, make
the selections in the sequence shown below on the Support telephone menu:
1. Select 2 for New Service Request.
2. Select 3 for Hardware, Networking, and Solaris Operating System
Support.
3. Select one of the following options:
For technical issues such as creating a new Service Request
(SR), select 1.
For non-technical issues such as registration or assistance
with My Oracle Support, select 2.
You are connected to a live agent who can assist you with My Oracle Support
registration and opening a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.
Emergency Response
In the event of a critical service situation, emergency response is offered by
the Customer Access Support (CAS) main number at 1-800-223-1711 (toll-free
in the US), or call the Oracle Support hotline for your local country from the
list at http://www.oracle.com/us/support/contact/index.html. The emergency
response provides immediate coverage, automatic escalation, and other
features to ensure that the critical situation is resolved as rapidly as possible.
A critical situation is defined as a problem with the installed equipment that
severely affects service, traffic, or maintenance capabilities, and requires
immediate corrective action. Critical situations affect service and/or system
operation resulting in one or several of these situations:
A total system failure that results in loss of all transaction processing
capability
Significant reduction in system capacity or traffic handling capability
Loss of the system's ability to perform automatic system
reconfiguration
Inability to restart a processor or the system
Corruption of system databases that requires service affecting
corrective actions
Loss of access for maintenance or recovery operations
Loss of the system ability to provide any required critical or major
trouble notification
Any other problem severely affecting service, capacity/traffic, billing, and
maintenance capabilities may be defined as critical by prior discussion and
agreement with Oracle.
Locate Product Documentation on the Oracle Help Center Site
Oracle Communications customer documentation is available on the web at
the Oracle Help Center (OHC) site, http://docs.oracle.com. You do not have to
register to access these documents. Viewing these files requires Adobe
Acrobat Reader, which can be downloaded at http://www.adobe.com.
1. Access the Oracle Help Center site at http://docs.oracle.com.
2. Click Industries.
3. Click the Oracle Communications link.
Under the SD-WAN header, select a product.
4. Select the Release Number.
A list of the entire documentation set for the selected product and
release appears.
5. To download a file to your location, right-click the PDF link, select
Save target as (or similar command based on your browser), and save
to a local folder.
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