Oracle X9-2 Service Manual
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Oracle X9-2 Service Manual

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Oracle® Database Appliance X9-2
Service Manual
F58388-01
June 2022

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Summary of Contents for Oracle X9-2

  • Page 1 Oracle® Database Appliance X9-2 Service Manual F58388-01 June 2022...
  • Page 2 Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.

  • Page 3: Table Of Contents

    Oracle Database Appliance X9-2 Server Hot-Pluggable Components Servicing NVMe Storage Drives (CRU) Replacing an NVMe Storage Drive Adding NVMe Expansion Storage Oracle Database Appliance X9-2-HA Storage Shelf Hot Pluggable Components Adding Optional Storage Shelf Drives (CRU) Replace a Storage Shelf HDD or SSD (CRU) 3-10...
  • Page 4 Servicing Oracle Database Appliance X9-2 Series FRUs Component Fault Management Returning Oracle Database Appliance to Operation Returning Oracle Database Appliance X9-2 Series to Operation Powering On Oracle Database Appliance X9-2-HA Server Node Diagnostic Tools and Resetting the Service Processor Server Node Diagnostic Tools...

  • Page 5: Audience

    For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc. Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs...
  • Page 6 Preface Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action or terms defined in the text. italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.

  • Page 7: Overview Of System Status Indicators And Leds

    See a description of the front and back status indicators for the Oracle Database Appliance X9-2S/X9-2L. Oracle Database Appliance X9-2S/X9-2L Server Status Indicators See a description of the front and back status indicators for the Oracle Database Appliance X9-2S/X9-2L. •...
  • Page 8 Chapter 1 Oracle Database Appliance X9-2S/X9-2L Status Indicators Callout Indicator/LED: Color State Meaning Locate: white • Off - Normal operation. • Fast blink - This LED blinks to help locate the system. Operators can turn this indicator on and off remotely using Oracle ILOM.
  • Page 9 Chapter 1 Oracle Database Appliance X9-2S/X9-2L Status Indicators Callout Indicator/LED: Color State Meaning OK: green Indicates the operational state of the server node: • Off - AC power is either not present or the Oracle ILOM service processor (SP) boot process is not complete.
  • Page 10 Chapter 1 Oracle Database Appliance X9-2S/X9-2L Status Indicators Callout Indicator/LED: Color State Meaning Over temperature warning: • Off - Normal operation; no amber service is required. • On - The system is experiencing an over temperature warning condition. This is a warning indication, not a fatal over temperature.

  • Page 11: Server Back Panel Status Indicators

    Chapter 1 Oracle Database Appliance X9-2S/X9-2L Status Indicators Server Back Panel Status Indicators See a listing of the various back panel status indicators for the Oracle Database Appliance X9-2S/X9-2L. The following figure shows the Oracle Database Appliance X9-2S/X9-2L server back panel and includes indicators for the system, power supplies and network ports.

  • Page 12: Oracle Database Appliance X9-2-Ha Status Indicators

    Off - 10/100BASE-T link. • On - 1000Base-T link. System locate, service required These operate in the same way and OK: various as on the front panel. Oracle Database Appliance X9-2-HA Status Indicators Learn about Oracle Database Appliance X9-2-HA status indicators.

  • Page 13: Oracle Database Appliance X9-2-Ha Server Node Status Indicators

    Chapter 1 Oracle Database Appliance X9-2-HA Status Indicators • Oracle Database Appliance X9-2-HA Server Node Status Indicators See a description of the Oracle Database Appliance X9-2-HA server node front and back status indicators. • Oracle Database Appliance X9-2-HA Storage Shelf Indicators See a description of the front and back Oracle Database Appliance X9-2-HA storage shelf status indicators.
  • Page 14 Chapter 1 Oracle Database Appliance X9-2-HA Status Indicators Callout Indicator/LED: Color State Meaning Locate: white • Off - Normal operation. • Fast blink - This LED blinks to help locate the system. Operators can turn this indicator on and off remotely using Oracle ILOM.

  • Page 15: Server Node Back Panel Status Indicators

    Host application. Server Node Back Panel Status Indicators See a listing of the various back panel status indicators for the Oracle Database Appliance X9-2-HA server node. The following figure shows the Oracle Database Appliance X9-2-HA server node back panel...
  • Page 16 Chapter 1 Oracle Database Appliance X9-2-HA Status Indicators Callout Indicator/LED: Color State Meaning PS Service Required: amber • Off - Normal operation. • On - The power supply (PS) has detected a PS fan failure, PS overtemperature, PS over current, or PS over or under voltage.
  • Page 17 Chapter 1 Oracle Database Appliance X9-2-HA Status Indicators Callout Indicator/LED: Color State Meaning NET MGT port: green 10/100/1000 BASE-T Ethernet management interface. Top left speed indicator: • Off - 10/100BASE-T link. • On - Green for 1000Base- T link. Top right activity indicator: •...

  • Page 18: Oracle Database Appliance X9-2-Ha Storage Shelf Indicators

    Chapter 1 Oracle Database Appliance X9-2-HA Status Indicators Oracle Database Appliance X9-2-HA Storage Shelf Indicators See a description of the front and back Oracle Database Appliance X9-2-HA storage shelf status indicators. • Storage Shelf Front Panel Status Indicators See a listing of the various font panel status indicators for the Oracle Database Appliance X9-2-HA storage shelf.
  • Page 19 Chapter 1 Oracle Database Appliance X9-2-HA Status Indicators Callout Indicator/LED: Color State Meaning Locate: white • Off - Normal operation. • Fast blink - This LED blinks to help locate the system. Operators can turn this indicator on and off remotely using Oracle ILOM.

  • Page 20: Storage Shelf Back Panel Status Indicators

    Oracle Database Appliance X9-2-HA Status Indicators Storage Shelf Back Panel Status Indicators See a listing of the various back panel status indicators for the Oracle Database Appliance X9-2-HA storage shelf. The following figure shows the controls and indicators on the Oracle Database Appliance X9-2-HA storage shelf (DE3-24C) back panel.
  • Page 21 Chapter 1 Oracle Database Appliance X9-2-HA Status Indicators Callout Indicator/LED: Color State Meaning Locate: white • Off - Normal operation. • Fast blink - This LED blinks to help locate the system. Operators can turn this indicator on and off remotely using Oracle ILOM.

  • Page 22: Preparing Oracle Database Appliance For Service

    Before powering off any component for service, refer to the Deployment and User's Guide for the Oracle Database Appliance X9 series for any special instructions or commands that must be performed on the appliance to prepare it for service.

  • Page 23: Servicing Crus That Do Not Require System Power Off

    Database Appliance for Service. • Oracle Database Appliance X9-2 Server Hot-Pluggable Components Provides instructions on how to perform hot plug tasks on an Oracle Database Appliance server. • Oracle Database Appliance X9-2-HA Storage Shelf Hot Pluggable Components Perform hot plug tasks on an Oracle Database Appliance storage shelf.

  • Page 24: Servicing Nvme Storage Drives (Cru)

    Caution: An NVMe drive must first be powered off before removal. If you do not power off the NVMe drive before removal you can crash the operating system. Oracle Database Appliance uses special commands to remove or add NVMe storage.

  • Page 25: Replacing An Nvme Storage Drive

    • Adding NVMe Expansion Storage Add NVMe storage to an Oracle Database Appliance X9-2L. Note that the Oracle Database Appliance X9-2S does not support additional storage. Replacing an NVMe Storage Drive Replace a front-mounted NVMe drive in an Oracle Database Appliance X9-2S/X9-2L system.
  • Page 26 It can take a few minutes for the power-on operation to complete. Once complete, the drive's green OK indicator will light. To check the status of the replacement disk, type the following command from the host: odaadmcli show disk For additional information, refer to the Oracle Database Appliance Deployment and User's Guide.

  • Page 27: Adding Nvme Expansion Storage

    Repeat steps 1 - 3 for each new drive. For the Oracle Database Appliance X9-2L, the name for these drives to the host will be pd_02, pd_03, pd_04, etc., matching the numbering of their respective drive slots up to...

  • Page 28: Oracle Database Appliance X9-2-Ha Storage Shelf Hot Pluggable Components

    Any exceptions will be described in the following procedures. • Adding Optional Storage Shelf Drives (CRU) Add disk storage in an Oracle Database Appliance X9-2-HA storage shelf. • Replace a Storage Shelf HDD or SSD (CRU) Replace a storage disk in an Oracle Database Appliance storage shelf.
  • Page 29 Chapter 3 Oracle Database Appliance X9-2-HA Storage Shelf Hot Pluggable Components storage shelf configuration, there can be up to eighteen expansion slots. These slots are labeled 6-23 as seen from the front of the system (callouts 6 through 23 in the following illustration).
  • Page 30 Chapter 3 Oracle Database Appliance X9-2-HA Storage Shelf Hot Pluggable Components • Expanding the base configuration storage shelf with 18 TB HDDs for high capacity. When expanding the storage shelf with HDDs, the base configurations SSDs will be used for FLASH and the HDDs will be used for DATA/RECO.
  • Page 31 Chapter 3 Oracle Database Appliance X9-2-HA Storage Shelf Hot Pluggable Components Open the drive lever of the new drive by pressing the release button on the drive. Slide the new drive into the drive slot [1] until it engages with the backplane connector and then close the lever to fully seat the drive and lock it into place [2] as shown in the following figure.

  • Page 32: Replace A Storage Shelf Hdd Or Ssd (Cru)

    Refer to the Oracle Database Appliance Owner's Guide for information on installing a storage expansion shelf into a rack. Refer to the Oracle Database Appliance Deployment and User's Guide for information on cabling and storage expansion commands for a storage expansion shelf.
  • Page 33 Chapter 3 Oracle Database Appliance X9-2-HA Storage Shelf Hot Pluggable Components Remove the drive by pressing the release button [1] to release the drive lever and then, rotate the lever open and, grasping the drive body, slide the drive out of the storage shelf [2] as shown in the following figure.

  • Page 34: Replace A Storage Shelf Power Supply (Cru)

    This can take a few minutes to complete. Replace a Storage Shelf Power Supply (CRU) Replace a power supply in an Oracle Database Appliance storage shelf. The storage shelf and the storage expansion shelf each have two power supplies. Indicators (LEDs) on the power supplies indicate their operation state.
  • Page 35 Chapter 3 Oracle Database Appliance X9-2-HA Storage Shelf Hot Pluggable Components Callout Description AC power fail indicator Fan fail indicator Power supply status indicator DC power fail indicator Release lever AC connector On/Off switch If any of the indicators are amber, or if the power supply status indicator does not light, replace the power supply.

  • Page 36: Replace A Storage Shelf I/O Module (Cru)

    The Power/OK status LED should be a steady green, and all other indicators should be off. Replace a Storage Shelf I/O Module (CRU) Replace an IO module in an Oracle Database Appliance storage shelf. Storage Shelf SAS I/O modules are fully redundant and can be replaced while the appliance is running.
  • Page 37 Chapter 3 Oracle Database Appliance X9-2-HA Storage Shelf Hot Pluggable Components Callout Description I/O module locking levers I/O module 1 (top) I/O module 0 (bottom) Disconnect the cables from the I/O module. Be sure to mark the cables so you can return them to their proper connectors.
  • Page 38 Chapter 3 Oracle Database Appliance X9-2-HA Storage Shelf Hot Pluggable Components Slide the new I/O module into the disk shelf and close the locking lever. Caution: Equipment damage. Be careful not to damage the connector pins at the back of the I/O module.

  • Page 39: Servicing Crus That Require System Power Off

    Oracle Database Appliance X9-2 series system. Note: For the Oracle Database Appliance X9-2-HA, all of the CRUs on the storage shelf and the storage expansion shelf can be replaced while the power is on. See Oracle...

  • Page 40: Adding Optional Public Network Pcie Cards (Cru)

    Oracle Database Appliance. The Oracle Database Appliance X9-2 series systems support up to three optional public network cards (or three network cards per node if you have an X9-2-HA). • If possible, order any optional public network cards when you initially buy the system and have the cards factory installed.
  • Page 41 Chapter 4 Servicing Oracle Database Appliance X9-2 Series CRUs Description Oracle Database Oracle Database Oracle Database Appliance X9-2S Appliance X9-2L Appliance X9-2-HA (per node) Supported public • Oracle Dual Port 25 • Oracle Dual Port 25 • Oracle Dual Port 25...

  • Page 42: Servicing Frus

    Only authorized Oracle Service personnel can service FRU components. Note: Most of the links in the following table take you to instructions outside of the Oracle Database Appliance library to the Oracle Server X9-2L documentation library. Use your browser's Back button to return to the Oracle Database Appliance library.

  • Page 43: Component Fault Management

    Typically, when a faulty component is replaced and the server is returned to service, the fault state of the component in Oracle ILOM is automatically cleared and the component Service Required indicator will turn off. This is the default behavior for all components that have an embedded FRU serial number in the component firmware.

  • Page 44: Returning Oracle Database Appliance To Operation

    Database Appliance X9-2 series system. Note: Most of the links in the following table take you to instructions outside of the Oracle Database Appliance library to the Oracle Server X9-2L documentation library. Use your browser's Back button to return to the Oracle Database Appliance library.

  • Page 45: Powering On Oracle Database Appliance X9-2-Ha

    • Press the recessed Power button on the server node front panel. • Log in to the Oracle ILOM web interface, click Host Management > Power Control, and select Power On from the Select Action list box. • Log in to the Oracle ILOM command-line interface (CLI), and type the following command at the Oracle ILOM CLI prompt.

  • Page 46: Server Node Diagnostic Tools And Resetting The Service Processor

    • Resetting the Service Processor How to reset the service processor (SP) of a server node of an Oracle Database Appliance. Server Node Diagnostic Tools See a listing of the various Oracle Database Appliance diagnostic tools and where to obtain more information about them.

  • Page 47: Resetting The Service Processor

    Diagnostics, and Applications Library Resetting the Service Processor How to reset the service processor (SP) of a server node of an Oracle Database Appliance. There are times when you might need to reset the service processor (such as after a firmware update).
  • Page 48 Oracle Database Appliance Owner's Guide. If you are unable to reset the SP using the Oracle ILOM web interface or the CLI (for example, if the SP hangs), then use the SP reset button as described in the following tables.

  • Page 49: Server Basic Input/Output System (Bios)

    Oracle Database Appliance X9-2 Series BIOS Utility Learn about the BIOS Setup Utility for an Oracle Database Appliance server. This section describes the BIOS Setup Utility of an Oracle Database Appliance X9-2 series system. All settings are set to the optimal defaults at startup.

  • Page 50: Setting Up Bios Configuration Parameters

    Learn about the BIOS configuration parameters for Oracle Database Appliance X9-2 series. Note: The links in the following table take you to instructions outside of the Oracle Database Appliance library to the Oracle Server X9-2L documentation library. Use your browser's Back button to return to the Oracle Database Appliance library.
  • Page 51 Oracle Database Appliance X9-2L, setup utility hot keys, adding optional drives to the storage shelf UEFI driver control options, Oracle Database Appliance X9-2-HA, using for resource allocation, replacing in server, BIOS Setup Utility replacing in storage shelf,...
  • Page 52 Index LEDs (continued) component failure fans Oracle Database Appliance X9-2S/ detecting faults using LEDs X9-2L, Oracle Database Appliance X9-2-HA, DC OK Oracle Database Appliance X9-2S/ Oracle Database Appliance X9-2-HA, X9-2L, Oracle Database Appliance X9-2S/ replacing in server, X9-2L, faults Ethernet ports...
  • Page 53 Locate option ROM settings Oracle Database Appliance X9-2-HA, server node rear Power/OK configuring, Oracle Integrated Lights Out Manager (Oracle Oracle Database Appliance X9-2-HA, server node rear Service Required ILOM) Oracle Database Appliance X9-2-HA, server node power off procedures,...
  • Page 54 Oracle Database Appliance X9-2-HA server server locate node, Oracle Database Appliance X9-2S/X9-2L, status indicators , 1-1, AC OK...
  • Page 55 Oracle Database Appliance X9-2S/ Ready to Remove X9-2L, Oracle Database Appliance X9-2-HA, storage shelf Oracle Database Appliance X9-2S/ adding optional drives to the ODA X9-2-HA X9-2L, storage shelf, rear component failure replacing a power supply, Oracle Database Appliance X9-2-HA, replacing a SAS I/O module,...

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