Related Manuals for Oracle MICROS
Summary of Contents for Oracle MICROS
- Page 1 Oracle MICROS Hardware ® Using Remote Support at Workstation Startup Release 1 F48411-01 November 2021...
- Page 2 If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.
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Page 3: Table Of Contents
Contents Preface 1 Prerequisites 2 Accessing and Using Remote Support at Startup 3 FAQ 4 Troubleshooting... -
Page 4: Preface
Compact Workstation 310 Linux Image 20.0.10.210611 • Express Station 4 Linux Image 19.0.4.210827 Remote Support at workstation startup will also be included in future Oracle Linux workstation/express station images. Important Information In most support scenarios, customers will launch Remote Support from within Simphony Ops. -
Page 5: Prerequisites
Prerequisites The Remote Support at workstation startup capability supports Oracle Linux-based MICROS workstations/express stations only. Remote Support can only be used on multi-tenant systems. The Remote Support at startup capability is only active after Simphony has been installed from a multi-tenant system with Remote Support capability configured. -
Page 6: Accessing And Using Remote Support At Startup
Accessing and Using Remote Support at Startup Accessing and Using Remote Support at Startup Turn on an Oracle MICROS Linux workstation or express station. When the Login screen appears, use any one of the following three methods to access Remote Support: a. - Page 7 Two terminals with an X: Terminate the support session. U-turn: Return to the control panel. Share the support session ID over the phone with the Oracle Support agent. Oracle Support will enter your information and then connect to your workstation.
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Page 8: Faq
Q: Do I need to configure a workstation for Remote Support? A: Not for a workstation at a customer site. Q: When using Remote Support at startup, do I need passwords to gain access? A: No password required to use Remote Support at startup. Q: When Remote Support at startup is finished and I go to a CMD prompt by pressing Ctrl + Alt + F1, how do I get back to the Remote Support screen? A: Ctrl + Alt + F5... -
Page 9: Troubleshooting
The Reconfig WiFi and Storage Device diagnostics options cannot be opened from within Remote Support. Solution 1 To access the Reconfig WiFi and Storage Device options, exit Remote Support, open an Oracle Linux command prompt, and then type startd to start the Universal Diagnostic Utility.