Sun Microsystems Ultra 10 Getting Started Manual page 51

How to Get Technical Assistance
There are three ways to get further information and assistance:
1. Refer to the system documentation in "For More Information" on page en-11.
2. Refer to Sun's online support tools.
Sun has designed interactive support tools to help you solve problems, provide
patches, and give you access to bug reports and other valuable information. These
tools are located at http://www.sun.com/service/online/
SunSolve Online
In conjunction with the SunSpectrum
provides 24-hour access to Sun's extensive knowledge database. This site
contains many free downloadable patches.
Access1
In conjunction with the Access support programs, Access1 provides up-to-date
information on the full line of Sun's software products, technical bulletins
written by support engineers, and product patches. Like SunSolve Online,
Access1 provides a variety of free patches and drivers.
docs.sun.com
The docs.sun.com online documentation system contains new and existing
product information, including a searchable list of manuals, guides,
AnswerBook collections, and man pages.
Free Services Areas
This page provides access to recommended patches, security information, x86
drivers, and public information.
3. If your company has purchased a service contract, you can call a Sun Service
Solution Center.
To contact Sun Service Solution Centers for answers to your technical questions,
find the Solution Center closest to you at
http://www.sun.com/service/contacting/solution.html
™
support program, SunSolve Online
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