Troubleshooting - Ametek Reichert Phoroptor VRx User Manual

Troubleshooting

Troubleshooting
Only those errors indicated on the display are directly important to the user and are listed below. In case
of support requests, please refer to the Error Log File (OPTIONS - Service - Show Error Log File) where
you will find a detailed listing of all errors, warnings, and status messages.
Error Source
Refractor [PH:yy]
EMR-Port [Dxx.yy]
Instrument 1 or 2 Port
[Dxx:yy]
Projector [Pxx:yy]
Base-Unit [BU:yy]
Application [MA:yy]
Green LED on the
central unit not lit.
102
Error Source [identification code]; Necessary for all support requests.
Brief Description.
Probable Cause
• Cable to refractor failure, damaged,
or loose.
• Incorrect initiation.
• Failure of refractor electronics.
• Wrong unit driver.
• Wrong interface parameters.
• Connection cable failure, damaged,
or loose.
• Wrong unit driver.
• Wrong interface parameters.
• Connection cable failure, damaged,
or loose.
• Projector not connected.
• Projector turned off.
• Wrong projector driver.
• Projector cable failure, damaged, or
loose.
• Incorrect power supply.
• Failure of central unit.
• Failure of software.
• Failure of Controller.
• Cable to central unit failure,
damaged, loose, or positioned near
an interfering source.
• Failure of power supply.
• Cable not connected.
• Switch set to OFF.
Solution
• Turn the unit on and off.
• Check the cable to the refractor.
• Touch the Options Menu on the
screen, and open the Ports Settings
screen.
• Check the connection cable.
• Touch the Options Menu on the
screen, and open the Ports Settings
screen. Set the correct unit driver and
interface parameters for Instrument 1
or 2.
• Check the connection cable.
• Connect the projector to the central
unit and turn on.
• Select a suitable projector driver.
• Setup the correct interface parameters
in the Ports Settings screen.
• Check the connection cable.
• Check the power supply.
• Perform a software update.
• Check the cable to the central unit.
• Check the power supply.
• Connect the cable.
• Set the switch to ON.
16241-101 Rev. D