Field Replaceable Units And Spares Exchange Service - Lucent 5ESS DRM User Manual

235-200-150
January 2007
Sparing recommendations for 5ESS switch equipment is provided in ED-5D133-01,
which can be obtained from the Customer Information Center in Indianapolis,
Indiana.
SES-5 does not support the Netra 20 and Netra 240.

1.8 FIELD REPLACEABLE UNITS AND SPARES EXCHANGE SERVICE

The purpose of the Spares Exchange Service (SES) is to provide customers with
immediate replacement of plug-in materials while minimizing total customer spares
inventory. This includes both 5ESS switch circuit packs and the DRM field replaceable
units (FRUs) found to be defective. To use this service, contact the regional sales office
to complete an Account Requisition form.
The FRUs on the DRM supported by SES include:
•
Netra t 1120 workstation
•
Netra t 1120 DAT drive
•
Netra t 1120 CD/DVD-ROM drive
•
Netra t 1120 Internal disk drives
Note: The DRM Netra 20 and Netra 240 FRUs are not supported by SES. RS and R
is available for the Netra 20 and Netra 240 FRUs as well as an optional on-site
support contract from Lucent Worldwide Services.
To place an order for replacement of materials through SES call: 1-800-325-9890.
Customers will be requested to provide the following information:
•
Account number
•
Customer "Ship To" address
•
Item description, comcode number if applicable (see Table 1-1, and quantity
•
Desired "On Job" date
•
Shipping Instructions
•
Responsible person's name and phone number
•
Pertinent billing and accounting information (purchase order number, etc.)
•
IMPORTANT: To ensure expedited and accurate handling of the returned
material, the comcode from the FRU Comcode Table (Table 1-1) that is used to
request a replacement from SES must be clearly labeled on the outside of the box
the defective unit is returned in. Furthermore, please ensure adequate packing
material is used to protect the unit from further damage when returned to SES.
See Table1-1 for the comcode number of the product that needs to be replaced.
Issue 3.00N
INTRODUCTION
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