Technical Assistance; Spares Exchange Service - Lucent 5ESS DRM User Manual

INTRODUCTION
Customers who are not represented by a documentation coordinator and employees of
Alcatel-Lucent should order 5ESS switch information products directly from
Alcatel-Lucent.
To order, call the following telephone number:
•
1-888-582-3688 or fax to 1-800-566-9568; from inside the continental United
States
•
1-317-322-6847 or fax to 1-317-322-6699; from outside the continental United
States.

1.6 TECHNICAL ASSISTANCE

For technical assistance, call Technical Support Services (TSS) at:
•
1-866-582-3688; from inside the continental United States
•
1-630-224-4672; from outside the continental United States.
Technical Support Services is staffed 24 hours a day, 7 days a week.

1.7 SPARES EXCHANGE SERVICE

The spares exchange service for the 5ESS switch and its related components (SES-5)
is a service offering available to North American Region (NAR) customers owning a
5ESS switch. The SES-5 is designed to provide spare circuit pack and plug-in
replacements on an expedited basis by featuring centralized ordering, 24-hours per
day/7-days a week telephone order entry, and shortened delivery intervals. The service
will provide spare circuit packs and plug-ins normally required to support a 5ESS
switch. The customer has the option of exchanging certain material during warranty
and post-warranty periods. These SES-5 features will assist in reducing the level of
inventory that must be maintained by the customers for spares.
The SES-5 is an additional service option intended to be a maintenance support
service. Its primary purpose is to meet a customer need for immediate replacement of
circuit packs or plug-ins while minimizing the amount of total inventory maintained.
The customer still has the option to utilize the existing repair service and return
procedures (RS and R) to repair material or the traditional hard-copy entry routines to
obtain new material. The SES-5 is not intended to be the vehicle for obtaining large
quantities of materials associated with establishment of central stocks nor is it
intended to be a means of upgrading equipment. These orders should be entered under
normal hard-copy routines.
The SES-5 can be used to obtain any circuit pack or plug-in that is typically
maintained as a maintenance spare for the 5ESS switch. Detailed information on
equipment and identification of on-site spares can be found in the following drawing.
•
J5D052K-3 – 5ESS-2000 SMALL SWITCH SPECIFICATION FOR VERY
COMPACT DIGITAL EXCHANGE (VCDX) AND DISTINCTIVE REMOTE
MODULE (DRM) FOR U.S. APPLICATIONS FOR SOFTWARE RELEASE
5E16.2
This drawing includes recommended sparing details for the Netra t1120, Netra 20, and
the network. The 5ESS Switch Spares Exchange Service Catalog (ED4C168-14) is also
available and includes the circuit packs eligible for exchange through the SES-5.
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January 2007
Issue 3.00N