Cisco 7800 Series Administration Manual page 299

Cisco IP Phone Troubleshooting
Parameter
Enable Broadsoft Hoteling
Hoteling Subscription Expires
Secure Call Option
ACD Settings
Parameter
Broadsoft ACD
Call Information Enable
Disposition Code Enable
Trace Enable
Emergency Escalation Enable
Queue Status Notification Enable
Description
When this parameter is set to yes, the phone sends out
subscription messages (without body) to the server.
Default: No
An expiration value that is added in the subscription
message. Default value is 3600.
The secure call feature works only when the SIP
Transport on the Ext (n) tab is set to TLS.
Enables secured calls on an extension. Options are:
• Optional: The phone maintains the current
behavior for secure calls.
• Required: The phone rejects nonsecure calls from
other phones.
Default: Optional
Description
Enables the phone for Automatic Call Distribuion
(ACD). Select Yes to enable or No to disable.
Default: No
Enables the phone to display details of a call center
call. Select Yes to enable or No to disable.
Default: No
Enables the user to add a disposition code. Select Yes
to enable or No to disable.
Default: No
Enables the user to trace the last incoming call. Select
Yes to enable or No to disable.
Default: No
Enables the user to escalate a call to a supervisor in
case of emergency. Select Yes to enable or No to
disable.
Default: No
Displays the call center status and the agent status.
Select Yes to enable or No to disable.
Default: No
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
ACD Settings
285