Support, Service & Warranty; Contacting Technical Support - ProSoft ICX35-HWC User Manual

ICX35-HWC ♦ Industrial Cellular Gateway
3G/4G LTE
8 Support, Service & Warranty
In This Chapter
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Contacting Technical Support ............................................................... 77

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Warranty Information ............................................................................. 78
8.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information
to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the
module, if any.
Note: For technical support calls within the United States, ProSoft's 24/7 after-hours phone support
is available for urgent plant-down issues. Detailed contact information for all our worldwide
locations is available on the following page.
ProSoft Technology, Inc.
April 21, 2016
Support, Service & Warranty
User Manual
Page 77 of 79