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Avaya G450 Install Book

Installing and upgrading
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See also: Configuration Manual , User Manual
Installing and Upgrading the Avaya
G450 Media Gateway
03-602054
Issue 5
November 2009

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Summary of Contents for Avaya G450

  • Page 1 Installing and Upgrading the Avaya G450 Media Gateway 03-602054 Issue 5 November 2009...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Grounding verification ......G450 package contents ....... .
  • Page 4 Fastening the G450 to the wall ......Placing the G450 on a table ......
  • Page 5 Step 3: Connecting to the Wide Area Network (WAN) ....Connecting a WAN to the G450 ......
  • Page 6 Connecting the WAN line ......Configuring the WAN line on the G450 ..... .
  • Page 7 Inserting or replacing a RAM card in the G450 ....Inserting a G450 1.x RAM card ......
  • Page 8 Identifying the problem when one phone stops working ... . No power on the G450 ....... . .
  • Page 9 Power cord specifications ......USB modems supported by the G450 ......
  • Page 10 Serial Number and Login Information ......G450 Serial Number ....... .

  • Page 11: About This Book

    You can download the latest version of Installing and Upgrading the Avaya G450 Media Gateway from the Avaya Support website. You must have access to the Internet, and a copy of Acrobat Reader must be installed on your personal computer.
  • Page 12 An ESD warning calls attention to situations that can result in ESD damage to ELECTROSTATIC ALERT: electronic components. SECURITY ALERT: A security alert calls attention to a situation that can increase the potential for SECURITY ALERT: unauthorized use of a telecommunications system. 12 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 13: Related Resources

    Related resources Related resources For more information on the Avaya G450 Media Gateway and related features, see the following books: Title Number Overview for the Avaya G450 Media Gateway 03-602058 Quick Start for Hardware Installation for the Avaya G450 Media...

  • Page 14: Technical Assistance

    Call the Avaya Technical Consulting Support System at 1-800-225-7585 for help with ● feature administration and system applications. Call the Avaya National Customer Care Support Line at 1-800-242-2121 for help with ● maintenance and repair. Call Avaya Toll Fraud Intervention at 1-800-643-2353 for help with toll fraud.

  • Page 15: Sending Us Comments

    Westminster, CO 80234 USA Email, send your comments to: ● document@avaya.com Fax, send your comments to: ● 1-303-538-1741 Ensure that you mention the name and number of this book, Installing and Upgrading the Avaya G450 Media Gateway, 03-602054. Issue 5 November 2009...
  • Page 16 About this book 16 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 17: Chapter 1: Before You Install

    A crosspoint screwdriver if rack mounting or wall mounting the G450 ● If you will mount the G450 on a flat wall: screws to fasten the G450 to the wall ● If you will mount the G450 on a non-flat wall: ●...

  • Page 18: Equipment Required If You Are Not Installing An S8300 Server

    Obtaining the G450 serial number Look for the serial number sticker on the back of the G450 chassis. If the unit is delivered directly to the customer and you will not have phone or LAN line access from the customer site to access the http://rfa.avaya.com...

  • Page 19: Checking License File And Avaya Aura™ Communication Manager Versions For A Local Survivable Processor (Lsp)

    The license file requirements of the LSP should be identified in your planning documentation. Downloading CM license and authentication files to your laptop If you are installing a G450 with an S8300 Server as a primary controller, you need license and authentication files for the Communication Manager.

  • Page 20: Running The Automatic Registration Tool (Art) For The Ras Ip Address

    G450 and the S8300, follow this procedure twice, once for the G450 and once for the S8300. For each procedure, a script file is created and downloaded or emailed to you. You can use the installation script to automatically set up an IP address and other alarming parameters.

  • Page 21: Downloading Recent Firmware

    The EPW is an Excel spreadsheet from which Avaya configuration wizards automatically pull data to configure and install the S8300 Server and the G450 Media Gateway. The EPW is filled in by the customer and project manager, and should be completed before installation.

  • Page 22: Site Requirements

    The G450 may be installed in a 19” rack, mounted on a wall, or placed on a sturdy table. Installation instructions are provided in Installing the Avaya G450 Media Gateway on page 25.

  • Page 23: G450 Package Contents

    In these cases, access to the G450 Media Gateway is gained by the use of a tool (such as a lock and key) or other means of security. If you have any questions about the safety conditions, contact your project manager.

  • Page 24: Removing Power Supply Units

    G450. 1. Open the package. Note that the G450 is lying flat. Turn it so that the rear panel is facing 2. Remove the power supply unit (PSU). If you ordered two PSUs, remove them both.

  • Page 25: Chapter 2: Installing The Avaya G450 Media Gateway

    Mounting the G450 in a rack The G450 mounts in a standard 19-inch rack. You can fasten the G450 to the rack either at the front of the G450 or at the middle. In either case, mounting brackets must be attached to the G450.

  • Page 26: Brackets Without Cable Guides

    Brackets without cable guides Mounting brackets without cable guides can be attached in either of the following positions: To each side of the front of the G450 for fastening the chassis to the rack at the front ● To the middle of each side panel of the G450 for fastening the chassis to the rack at the ●...

  • Page 27: Attaching Each Mounting Bracket To The G450

    Attaching each mounting bracket to the G450 The G450 is held in place by mounting screws through the two mounting ears. Fill racks from the bottom; that is, mount units in the lower positions first, to avoid balancing problems and cabling complications.

  • Page 28: Mounting The G450 In The Rack

    Turn the screws only 3-4 times, so that a part of them is protruding. 2. Position the G450 in the rack so that the bottoms of the brackets are resting on the protruding screws. 3. Position the G450 in the rack. Ensure that there is adequate ventilation.

  • Page 29: Attaching Brackets To The G450 For Wall Mounting

    2. Mark the plywood with the location of the G450 bracket screw holes before fastening the plywood to the wall. 3. Position the G450 so that its front panel is facing up, and secure it to the plywood using a minimum of four screws (pan head at least ¾ in, #10-12 screw).

  • Page 30: Step 2: Installing The Power Supply Units

    Removing power supply units on page 24). 1. Position the power supply unit before the opening at the rear of the G450 and engage both sides of the PSU in the interior guides. 2. Slide the PSU slowly into the chassis, maintaining an even pressure to assure that the PSU does not become twisted or disengaged from the guides.

  • Page 31: Before Inserting Media Modules Into The G450 Chassis

    The MM760 is not supported ● Allocating slots The G450 chassis has eight media module slots, marked V1, V2, V3, V4, V5, V6, V7, V8 (see Figure 6). Each media module is restricted to certain slots. Allocate a slot for the media module. Make sure your slot allocations allow a permissible slot for every media module.
  • Page 32 E1/T1 telephone trunk. MM711 V1 – V8 Provides eight universal analog ports for connecting analog telephones or trunks. MM712 V1 – V8 Provides eight ports for connecting DCP telephones. 1 of 2 32 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 33: Inserting The S8300 Server

    2 of 2 Inserting the S8300 Server The S8300 can only be inserted in slot V1 on the left side of the G450 Media Gateway. ELECTROSTATIC ALERT: Hold media modules only by the edges to avoid damage from static electricity. Do ELECTROSTATIC ALERT: not touch the top or bottom of the circuit board.
  • Page 34 To prevent access to electrical hazards by unauthorized personnel and to ensure DANGER: continued compliance to radiated emissions requirements, all captive screws must be securely tightened such that they cannot be loosened without the use of a tool. 34 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 35: Inserting Media Modules

    Use a screwdriver to ensure the captive screws are securely tightened to prevent damage to the equipment. 1. Position the media module before the selected bay on the front of the G450 chassis and engage both sides of the module in the interior guides.
  • Page 36 WARNING: After you have connected telephones to the various media modules, be sure to WARNING: add circuit protection to the lines. 36 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 37: Attaching Ground Conductors

    Installation location Select a location for the G450 installation that is close enough for use with the supplied secondary grounding conductor. If this location requirement is not met, contact a licensed electrician to install a Supplementary Ground Conductor per Article 250 of the National Electrical Code (NEC).

  • Page 38: Ground Block

    In these cases, access to the G450 is gained by the use of a tool (such as a lock and key) or other means of security.
  • Page 39 Attaching ground conductors Acceptable Water Pipe. A metal underground water pipe, at least 1/2 in (1.3 cm) in ● diameter, in direct contact with the earth for at least 10 ft (3m). The pipe must be electrically continuous (or made electrically continuous by bonding around insulated joints, plastic pipe, or plastic water meters) to the point where the protector ground wire connects.

  • Page 40: Connecting The Safety Ground

    3. Cut this ground wire to the length needed to reach the approved ground. Do not coil this wire. Note: The ground block is for use with more than one G450 in the rack. If the ground Note: block is to be used, you must supply it and have it installed by an electrician.

  • Page 41: Pwr Led Indications

    Step 5: Connecting power to the G450 Note: If two PSUs are installed in the G450, the PWR LED blinks if only one PSU is Note: connected to power, and stays on if both PSUs are connected to power. PWR LED indications The PWR LED on the power supply unit indicates the operational status of the power supply unit.
  • Page 42 Installing the Avaya G450 Media Gateway 42 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 43: Chapter 3: Connecting Devices

    You can connect one or more LAN switches to either of the ETH LAN ports on the front panel. Connecting a computer to the Services port A laptop connected directly to the Services port of the G450 requires a specific configuration of its network settings.

  • Page 44: Connecting An Ip Telephone

    Connecting the telephone to the G450 1. Wire a telephone to a port on the switch connected to the G450 LAN port. If the switch is a PoE switch, you do not need to plug the IP telephone into a power supply.

  • Page 45: Connecting One Isdn Bri Station To One Isdn Port

    Step 1: Connecting data and voice devices Note: The MM720 BRI media module cannot be administered to support both BRI Note: trunks and BRI stations at the same time. However, the MM720 BRI media module supports combining both B-channels together to form a 128-kbps channel.

  • Page 46: Connecting An Analog Telephone

    Connecting devices Connecting an analog telephone Note: For a full list of supported phones, see Appendix B, Supported Avaya telephones Note: in Overview for the Avaya G450 Media Gateway, 03-602058. 1. Wire a telephone port to one of the following analog ports: - A universal analog port on an MM711 media module - Any analog line port on a punch down block connected to an MM716 media module.
  • Page 47 Step 1: Connecting data and voice devices Figure 14: The MM716 media module Note: Analog line ports support the following maximum distances: Note: - For phone equipment with a ringer load below 3 REN: up to 2,000 feet (609.6 m). Issue 5 November 2009...

  • Page 48: Connecting A Dcp Telephone To An Mm712 Or Mm717 Media Module

    Connecting a DCP telephone to an MM712 or MM717 media module Note: For a full list of supported phones, see Appendix B, Supported Avaya telephones Note: in Overview for the Avaya G450 Media Gateway, 03-602058. 1. Wire a telephone port to a DCP port on the G450.

  • Page 49: Connecting An Analog Trunk

    Step 1: Connecting data and voice devices WARNING: With the exception of the MM712, all DCP media modules are intended for WARNING: in-building use only. Phone lines connected to these ports are not to be routed out-of-building. Failure to comply with this could cause harm to personnel and equipment.

  • Page 50: Connecting An E1/T1 Trunk

    In the US, you need to connect a separately purchased NT1 device to each ISDN Note: port you use to connect an ISDN BRI trunk. Figure 18: The MM720 media module Figure 19: The MM722 media module 50 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 51: Connecting Devices To The Mm717 And Mm716 Media Modules

    25-pair socket on the MM716 or MM717 front panel, so that the cable extends to the right of the G450. (The cable you use must be such that the connector you plug into the media module is 90° to the cable.) 2.

  • Page 52: Step 2: Installing Circuit Protection

    Step 2: Installing circuit protection Out-of-building installations of telephones or other standard (tip/ring) devices/terminals that connect to the Avaya G450 Media Gateway media modules require over-voltage and sneak current protection in both buildings. Field installed sneak current protectors must have a maximum current rating of 350 mA and a minimum voltage rating of 600V.

  • Page 53: Step 3: Connecting To The Wide Area Network (Wan)

    Step 3: Connecting to the Wide Area Network (WAN) Since the G450 contains an internal router, you can connect the G450 directly to a WAN endpoint device. You can also connect a WAN endpoint device to the G450 via an external router.

  • Page 54: Connecting An E1/T1 Wan Link To The Mm340 Media Module

    Connecting an Ethernet WAN link You must connect the Ethernet WAN line (DSL, firewall, etc.) to the Ethernet WAN port on the front panel of the Avaya G450 Media Gateway chassis. This port is marked ETH WAN. See Figure 6. Use a CAT5 Ethernet cable to connect the WAN line to the port.

  • Page 55: Installing The Cbc

    To implement the contact closure feature, you connect an Avaya Partner Contact Closure Adjunct box to the CCA port on the G450 chassis. The adjunct box provides two contact closures that can be operated in either a “normally closed” or “normally open” state. The contact closures can control auxiliary devices such as devices that automatically lock or unlock doors or voice recording units.

  • Page 56: Telephones

    Connecting devices Connect the Avaya Partner Contact Closure adjunct box to the CC port on the G450 front panel. Use a 24 gauge minimum telephone wire, no longer than 200 ft, with a standard four wire RJ-11 Step 6: Installing an 808A Emergency Transfer Panel connector.
  • Page 57 Connect the Avaya Partner Contact Closure adjunct box to the CC port on the G450 front panel. Use a 24 Figure 23: 808A Emergency Transfer Panel Emergency CABLE Transfer RETAINER Panel RATING POWER -48V DC 0.08A TRUNK / TEST SWITCHES...
  • Page 58 Connecting devices 58 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 59: Chapter 4: Connecting And Enabling A Modem For Remote Access

    Connecting and enabling a modem (G450 without S8300) You can either connect a serial modem to the Console port on the G450 front panel or you can connect a USB modem to either of the two USB ports on the G450 front panel.
  • Page 60 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the Console port of the G450. 5. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.

  • Page 61: Connecting And Enabling A Usb Modem (G450 Without S8300)

    3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the Console port of the G450. 5. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.

  • Page 62: Testing The Modem Connection (G450 Without S8300)

    17. Connect a USB modem to a working telephone line. 18. Connect one end of a USB cable to the modem. 19. Connect the other end of the USB cable to a USB port on the G450 front panel. Testing the modem connection (G450 without S8300) Dial into the modem to verify that you can authenticate to the modem.

  • Page 63: Maintenance Web Pages

    Connecting and enabling a USB modem (G450 with S8300) If your installation includes an S8300 Server module, you must connect the USB modem to the S8300. After the G450 is configured, you can leave the modem permanently connected to enable the S8300 to report alarms to remote locations.

  • Page 64: Connecting And Enabling The Modem

    3. When prompted, provide the rasaccess login and password in the Terminal Window. 4. Close the Terminal Window to complete the connection. 5. Activate an SSH session. 6. Login valid authentication to the Linux CLI. 64 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 65: If A Usb Cd-Rom Drive Is Required To Download Software Upgrades

    Connecting and enabling a USB modem (G450 with S8300) If a USB CD-ROM drive is required to download software upgrades Connect the USB CD-ROM drive to the remaining available USB port on the S8300 Server. Issue 5 November 2009...
  • Page 66 Connecting and enabling a modem for remote access 66 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 67: Chapter 5: Configuring The G450

    Chapter 5: Configuring the G450 The G450 requires software configuration. The G450 can be configured using: The Avaya Installation Wizard (Avaya IW). Avaya IW is a wizard that prompts you for all ● configurations required to complete the installation of the G450. Avaya IW is used only to configure a G450 with an S8300.
  • Page 68 - Subnet mask: 255.255.255.252 - Disable DNS service - Disable WINS Resolution 3. Connect the laptop computer to the G450 Services port, using an Ethernet cable. 4. SSH to 192.11.13.6. 5. At the prompt, enter username root and password root.

  • Page 69: Chapter 6: After Installation

    Use the facility test call feature to verify that each trunk is functioning properly. For information about how to use the facility test call feature, see Maintenance Procedures for Avaya Aura Communication Manager, Media Gateways and Servers, 03-300432. Issue 5 November 2009...

  • Page 70: Lsp Failover Testing

    If you have an S8300 Server installed in the G450 and configured as an LSP, you need to perform a test to make sure that the LSP takes over control of the G450 if the G450 becomes disconnected from the primary MGCs (Media Gateway Controller).
  • Page 71 IP address are correctly entered. b. Use the save translation lsp command to start the file synchronization process. c. Log in again to Avaya Aura Communication Manager from the LSP and list either stations or trunks. d. Verify that the list of stations or trunks is valid.

  • Page 72: Step 2: Removing The Installation Equipment

    CD-ROM drive, the software upgrade CDs, the laptop computer, and the modem (for installations without an S8300X module only). Note: If you have an S8300X Server module installed in the G450, leave the modem Note: connected to enable reporting of alarms to remote locations.

  • Page 73: Chapter 7: Adding Media Modules And Devices

    You can hot-swap WAN modules. This means you can add or remove a WAN module in the Avaya G450 Media Gateway while the system is running, but the G450 resets when you add or remove the module. However, hot insertion and removal is not recommended in most cases.

  • Page 74: Adding A Telephone

    Standalone: Configuration may be performed on site by connecting a laptop computer to ● the Console port or Services port of the G450 or S8300, or remotely via a modem connected to the G450 or S8300. LSP: Configuration is done on the primary CM server.

  • Page 75: Testing The Telephone

    2. Make a call to the telephone from both within the network and outside of the network. Adding a trunk You must order, connect, configure, and test the trunk before adding the trunk to the Avaya G450 Media Gateway. Ordering the trunk Make sure that the telephone service provider installs the trunk near the physical location ●...

  • Page 76: Connecting The Trunk

    Configuration may be performed on site by connecting a laptop computer to ● the Console port or Services port of the G450 or S8300, or remotely via a modem connected to the G450 or S8300. LSP: Configuration is done on the primary CM server.

  • Page 77: Adding A Wan Line

    Ordering the WAN line If you need to order the WAN line, make sure that the service provider installs the line near the physical location of the G450 and verifies that the line is working before you configure the WAN on the G450.

  • Page 78: Adding An Avaya Partner Contact Closure Adjunct

    Adding media modules and devices Adding an Avaya Partner Contact Closure Adjunct To install an Avaya Partner Contact Closure Adjunct, follow the instructions in Step 5: Installing the Avaya Partner Contact Closure Adjunct on page 55. 78 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 79: Chapter 8: Upgrading And Replacing Field Replaceable Units

    Adding or removing G450 main board modules You can add or remove VoIP modules in the G450 main board. To do so, you must pull out the G450 main board. The G450 supports hot insertion and removal of the main board without power drop.

  • Page 80: Removing And Inserting The G450 Main Board

    Removing and inserting the 1. To remove the G450 main board: a. Unscrew the two captive screws, one at each side of the G450 main board front panel. b. Open the latches on both sides of the main board. c. Grasp the latches and pull out the main board from its slot.
  • Page 81 G450 (see Figure 26 Figure 27). Figure 26: Location of MP20 and MP80 module slots in a G450 1.x Figure notes: 1. MP20 or MP80 module slot 3. MP20 or MP80 module slot 2. MP20 or MP80 module slot 4.
  • Page 82 Upgrading and replacing Field Replaceable Units Figure 27: Location of MP20 and MP80 module slots in a G450 2.x Figure notes: 1. MP20 or MP80 module slot 3. MP20 or MP80 module slot 2. MP20 or MP80 module slot 4. MP20 or MP80 module slot b.
  • Page 83 Adding or removing G450 main board modules Figure 28: Adding or removing an MP20 or MP80 module in a G450 1.x Figure notes: 1. VoIP module locking screw Issue 5 November 2009...
  • Page 84 Upgrading and replacing Field Replaceable Units Figure 29: Adding or removing an MP20 or MP80 module in a G450 2.x Figure notes: 1. VoIP module locking screw c. Push the module in all the way. Do not use too much force.

  • Page 85: Replacing The Fan Tray

    The fan system is field replaceable. It is mounted on a fan tray that can be replaced as one unit. The G450 supports hot swap of the fan tray. There is no need to power down or reset the G450 when replacing a faulty fan tray unit.

  • Page 86: Replacing A Power Supply Unit

    The G450 supports hot swap of the power supply unit. Even if you have only one PSU unit installed, there is no need to power down or reset the G450 when replacing a faulty power unit.

  • Page 87: Installing The Upgrade Memory Kit

    RAM, you must also increase RAM. The upgrade memory kit therefore consists of: 1 GB compact flash memory card ● Two RAM cards. One is intended for use in a G450 1.x, and the other is intended for use in ● a G450 2.x.

  • Page 88: Inserting A G450 1.X Ram Card

    3. Insert the 256 MB RAM card provided in the kit into the RAM slot and push down, until the two latches on either side of the card lock into place. Figure 32: Inserting a RAM card in a G450 1.x 88 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 89: Replacing The G450 2.X Ram Card

    To remove a RAM card, open the latches on both sides of the RAM slot housing Note: the RAM card. The RAM card lifts up. Pull out the RAM card. Replacing the G450 2.x RAM card ELECTROSTATIC ALERT: Hold the module only by its edges to avoid damage from static electricity. Do not ELECTROSTATIC ALERT: touch the top or bottom of the circuit board.

  • Page 90: Inserting Or Removing A Compact Flash Memory Card

    Figure 33: Replacing a RAM card in a G450 2.x Inserting or removing a compact flash memory card The G450 supports hot insertion and removal of a compact flash memory card without power drop, provided the compact flash is not in use when you remove it.

  • Page 91: Removing A Compact Flash Memory Card

    CARD IN USE LED associated with the compact flash lights up. 4. Use the show platform mainboard G450 CLI command to verify that everything is OK. In the command output, the lower RAM slot is referred to as Memory socket #1, and the upper RAM slot is Memory socket #2.
  • Page 92 If a compact flash is removed while it is in use, the announcement files on the WARNING: compact flash may become corrupted and the G450 may reset, causing all announcement files in RAM to be lost. 3. Remove the compact flash memory card.
  • Page 93 The internal flash can only store up to 256 announcement files, totaling no more WARNING: than 45 minutes. 1. Backup the announcements from the compact flash to a USB device by entering the G450 command backup config usb usb-device backup-name announcements-compact-flash.
  • Page 94 Upgrading and replacing Field Replaceable Units 94 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 95: Chapter 9: Upgrading The Avaya Aura Communication Manager Software

    S8300 and insert the upgrade CD-ROM in the CD-ROM drive. You also might need to connect a modem. This depends on the method used to perform the upgrade. For a software upgrade on an Avaya G450 Media Gateway with an S8300 Server, use a USB modem. See...

  • Page 96: Performing The Upgrade

    Upgrading the Avaya Aura Communication Manager software 2. Connect the USB modem to either of the two USB ports in the Avaya S8300 Server. Note: You may be required to enable the modem and port. For instructions on enabling Note:...

  • Page 97: Chapter 10: Upgrading The G450 Firmware

    Software used to control the Avaya G450 Media Gateway itself and media modules installed on the G450 is called firmware. You can upgrade the firmware on the Avaya G450 Media Gateway and media modules using various different tools, each suitable for specific types of installation.

  • Page 98: Upgrading G450 Firmware From The Primary Controller

    Upgrading G450 firmware from the primary controller For a G450 without an S8300 or for a G450 with an S8300 installed as an LSP, you can upgrade G450 firmware from the remotely located primary controller. The primary controller may be an S8300, S85XX, S87XX, or S88XX server.

  • Page 99: Upgrading G450 Firmware Using Avaya Installation Wizard (Iw)

    Upgrading G450 firmware using Avaya Installation Wizard (IW) For a G450 with an S8300C/D installed, you can use Avaya IW to upgrade G450 firmware. You can run Avaya IW from a remote location if the software is loaded locally. You can point your browser to the IP address of the S8300C/D if you are in the customer network or via the modem connection.

  • Page 100: Upgrading G450 Firmware Using The Cli Via Ftp/Tftp

    1. Prepare installation worksheets. See Preparing installation worksheets on page 101. 2. Set up an FTP or TFTP server on the LAN connected to the G450. For information about setting up a TFTP server, see Setting up a TFTP server on page 103.

  • Page 101: Example Upgrade Via Ftp/Tftp Using The Cli

    TFTP service in the Set LAN Security parameters of your web server. The following example uploads a firmware version with the path and file name C:\g450.net from an FTP server with the IP address 149.49.134.153 to Bank A of the G450: copy ftp SW_imageA C:\g450.net 149.49.134.153...

  • Page 102: Entering Values In Server Values Worksheet

    MM720 BRI media module MM722 BRI Trunk media module Enter the TFTP server information in the following table: Table 5: Global Settings for TFTP Server TFTP Server IP TFTP Server Address Directory 102 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 103: Setting Up A Tftp Server

    PC connected to the customer’s LAN or on an S8300 Server in the customer’s network. Later, you will log onto the G450 and use its TFTP capability to download the new firmware. If you can use an S8300 Server to stage the firmware, see...

  • Page 104: Installing Firmware From The Tftp Server On The S8300 Server

    Instead of using a separately configured TFTP server on the LAN, you can use the TFTP server capability of an S8300 Server to stage the firmware for upgrading the G450. To do this, you must copy the individual firmware files to the /var/home/ftp/pub directory on the S8300 Server using the Download Files web page on the S8300 Server.

  • Page 105: Copying Firmware Files To The /Tftpboot Directory Of An S8300 Server

    After copying the files to the /tftpboot directory, you can use the GIW to install the files to the G450 or its media modules by specifying the S8300 Server’s IP address as the TFTP server containing the new firmware files.

  • Page 106: Cli Commands For Upgrading G450 Firmware Via A Usb Device

    Upgrading the G450 firmware 4. Remove the USB mass storage device from the PC, and insert it into a G450 USB port. 5. Run CLI commands to copy the firmware files from the USB mass storage device to the G450. See CLI Commands for upgrading G450 firmware via a USB device on page 106.
  • Page 107 Upgrading G450 firmware using the CLI via a USB device Note: Use WinZip or another zip file tool to unzip the file, if necessary, before you copy Note: the file to the PC. Issue 5 November 2009...
  • Page 108 Upgrading the G450 firmware 108 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 109: Chapter 11: Upgrading Ip Phone Configuration And Firmware Files

    IP phones. The local TFTP server stores the files and supports requests to read files from the its outgoing directory for phone images and scripts. You can use CLI procedures for downloading the files for IP phone upgrade from the G450 TFTP server.

  • Page 110: Administering The Upgrade

    Note: Administering the upgrade When using supported IP phones with the G450, the IP phones require the downloading of the settings file and the upgrade scripts. These files are stored in the script banks in NVRAM and are preserved in the event of a reset or power failure. There are two script banks.

  • Page 111: Upgrading The Ip Telephone

    IP phone upgrade files include script files, boot images files, and phone application image files. You can download these files to a remote FTP/TFTP/SCP server, or you can download them to a laptop and copy them to a USB device. You can then copy the upgrade files to the G450. Note:...
  • Page 112 ● - To copy from the USB device, insert the USB device into a G450 USB port and copy the files to the resident TFTP server using the copy usb phone-script command. 7. Copy the boot image files for up to two IP phone types.

  • Page 113: Tftp Ip Telephone Upgrade Examples

    *** Reset the device *** - do you want to continue (Y/N)? y Resetting the device... 5. From the Avaya Support website, download the desired phone upgrade files (script files, boot image files, phone application image files) to a remote FTP server at IP address 192.168.49.10.
  • Page 114 Please refrain from any other operation during this time. For more information , use 'show download phone-script-file status' command G450-001(super)# 7. Copy the boot image files for the Avaya 4602 IP telephone using the copy ftp phone-image command. For example: G450-001(super)# copy ftp phone-imageA pub\4602dbte1_8.bin 192.168.49.10 Username: root Password: Beginning download operation ...

  • Page 115: Upgrading 4620 Ip Phones

    TFTP IP telephone upgrade examples 8. Copy the phone application image files for the 4602 IP phone type DEF4602D using the copy ftp phone-image command. For example: G450-001(super)# copy ftp phone-imageC pub\4602dape_8.bin 192.168.49.10 Username: root Password: Beginning download operation ...

  • Page 116: Failure Scenarios And Repair Actions

    Sniffer to more than 12 Mb in the startup configuration and performing a reset. Cannot download file to See the specific error Gateway message you receive. 1 of 2 116 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 117: Upgrading Considerations

    Upgrading considerations Table 7: Failure scenarios and repair actions (continued) Problem Possible cause Action "Not enough memory in The remote file is larger than Free more space in the RAM" the available RAM. RAM using the erase phone-script or erase phone-image command.
  • Page 118 Upgrading IP phone configuration and firmware files 118 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 119: Chapter 12: Backing Up And Restoring The G450

    Chapter 12: Backing up and restoring the G450 You can backup and restore the G450 to and from a USB mass storage device using a single CLI command for backup and a single CLI command for restore. This is especially helpful for efficient restoring or replicating of a G450 media gateway.
  • Page 120 Backing up and restoring the G450 120 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 121: Chapter 13: Troubleshooting

    If the G450 still does not work, go on to the next step. 3. Check the ALM LED on the Avaya G450 Media Gateway chassis. If it is lit, there may be a system-wide problem. Contact your project manager. See...

  • Page 122: Cli Is Not Accessible

    80. 2. Look for the hardware version number of the G450 on the label displayed on the rear of the chassis and determine whether it is 1.x or 2.x. The two versions differ in the placement of components on the main board.
  • Page 123 NVRAM Init Figure 34: NVRAM INIT Jumper in G450 1.x Issue 5 November 2009...
  • Page 124 - In a G450 1.x, use the bridge provided in the accessory kit to bridge jumper P5. - In a G450 2.x, use the bridge provided in the accessory kit to bridge pins 2 and 3 of the NVRM_INIT jumper. Pins 2 and 3 are closer to the backplane of the main board.
  • Page 125 NVRAM Init Issue 5 November 2009...
  • Page 126 Troubleshooting 126 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 127: Appendix A: Front Panel Description

    There are two hardware versions of the G450, referred to as G450 1.x and G450 2.x. 1.x and 2.x refer to the hardware suffix of the G450, which is printed on the label displayed on the rear of the chassis. The differences between the two versions are minor, and include slightly different front panels, and different placement of components on the main boards.

  • Page 128: Media Module Slots

    Front panel description Media module slots The G450 has eight standard media module slots (V1 through V8). For information about the different media modules that can be housed in the media module slots, see Combination limitations on page 31 and Allocating slots on page 31.

  • Page 129: Console Port (Console)

    RAM, you must also increase RAM from 256 MB to 512 MB. You can obtain an Avaya upgrade memory kit which includes both a compact flash memory card and a RAM memory card. For instructions on installing and enabling the compact flash memory card, see Job Aid: Installing the upgrade memory kit components in the Avaya G450 and G430 Media Gateways, 03-603203.

  • Page 130: Emergency Transfer Relay Port (Etr)

    Router ports (ETH WAN) Each ETH WAN port is a standard RJ-45 network port. Use ETH WAN to connect a data device to the internal router through a 10/100 Mbps Ethernet port. The G450 serves as a router for the WAN.

  • Page 131: Switch Ports (Eth Lan)

    By default, when you turn on or reset the G450, the G450 loads firmware from Bank B. This default setting can be changed by the system administrator. For example, if the G450 is configured to load firmware from Bank B, you can reset the G450 to load the firmware from Bank A instead.

  • Page 132: The Front Panel Of The Avaya Mm340 Media Module

    MSG for the slot Test Green A port is being initialized or a loopback is present Activity Yellow At least one PPP/Frame Relay session is active Signal Green The physical connection is up. 132 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 133: The Front Panel Of The Avaya Mm342 Media Module

    The front panel of the Avaya MM342 media module The front panel of the Avaya MM342 media module The MM342 media module provides one USP WAN access port and supports the following WAN interface types: V.35/ RS449 ● X.21 ●...

  • Page 134: The Front Panel Of The Avaya Mm710B Media Module

    MSG for the slot Test Green Either a test is being performed on the module via the server, or the module is performing a self-test upon initial insertion 1 of 2 134 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 135: The Front Panel Of The Avaya Mm711 Media Module

    The front panel of the Avaya MM711 media module Table 12: MM710B LEDs (continued) Name Color Indication Activity Yellow An E1/T1 trunk device connected to the module is in use. The light is always on if the trunk is an ISDN E1 or T1 PRI trunk, and the MM710B is not configured as the synchronization source of the G450.

  • Page 136: Mm711 Leds

    The MM712 DCP media module includes eight DCP telephone ports. The ports support two-wire DCP telephones. Figure 41: The MM712 media module front panel MM712 ports The MM712’s eight DCP telephone ports are labeled 1 through 8. 136 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 137: Mm712 Leds

    The front panel of the Avaya MM714 media module MM712 LEDs Table 14: MM712 LEDs Name Color Indication Alarm The module type is not the type configured in the MSG for the slot Test Green Either a test is being performed on the...

  • Page 138: Mm714 Leds

    The MM714B’s four analog telephone ports are labeled 1 through 4. These ports can also be used for DID trunks. The MM714B’s four analog trunk ports are labeled 5 through 8. 138 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 139: Mm714B Leds

    The MM716 media module front panel has a 25-pair amphenol connector supporting 24 analog line ports. These ports can be configured as DID trunks with either wink start or immediate start. The MM716 is compatible with Avaya CM version 2.0 and higher, and G450 firmware version 25.0.0 and higher.

  • Page 140: Mm716 Ports

    White Blue White Orange White Green White Brown White Slate Blue Orange Green Brown Slate Black Blue Black Orange Black Green Black Brown Black Slate Yellow Blue 1 of 2 140 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 141: Mm716 Leds

    The front panel of the Avaya MM716 media module Table 17: 25-pair amphenol connector pinout (continued) Station port Cable pair Yellow Orange Yellow Green Yellow Brown Yellow Slate Violet Blue Violet Orange Violet Green Violet Brown OPEN Violet Slate 2 of 2...

  • Page 142: The Front Panel Of The Avaya Mm717 Media Module

    RJ-45 or RJ-11 jacks, as needed. Table 19: 25-pair amphenol connector pinout Station port Cable pair White Blue White Orange White Green White Brown White Slate Blue Orange Green Brown Slate 1 of 2 142 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 143: Mm717 Leds

    The front panel of the Avaya MM717 media module Table 19: 25-pair amphenol connector pinout (continued) Station port Cable pair Black Blue Black Orange Black Green Black Brown Black Slate Yellow Blue Yellow Orange Yellow Green Yellow Brown Yellow Slate...

  • Page 144: The Front Panel Of The Avaya Mm720 Media Module

    Yellow A trunk connected to the module is in use. In CM 3.0 or higher, the LED could alternatively indicate that a telephone connected to the module is in use. 144 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 145: The Front Panel Of The Avaya Mm722 Media Module

    The front panel of the Avaya MM722 media module The front panel of the Avaya MM722 media module The MM722 ISDN BRI media module provides two 4-wire S/T ISDN BRI (Basic Rate Interface) 2B+D access ports with RJ-45 jacks. Figure 47: The MM722 media module front panel MM722 ports The MM722 contains two ISDN BRI ports.
  • Page 146 Front panel description 146 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 147: Appendix B: Technical Specifications

    Appendix B: Technical specifications This appendix provides technical specifications for the G450, for compatible power cords, and for USB modem support. G450 Media Gateway specifications The following table provides detailed information on the physical dimensions and tolerances of the G450 Media Gateway.

  • Page 148: Power Cord Specifications

    Technical specifications Power cord specifications Following are specifications for power cords suitable for use with the G450. For North America: The cordset must be UL Listed/CSA Certified, 16 AWG, 3-conductor (3rd wire ground), type SJT. One end is to be terminated to an IEC 60320, sheet C13 type connector rated 10A, 250V.

  • Page 149: Appendix C: Running The Avaya Installation Wizard (Avaya Iw)

    IW is designed for use with systems that contain an S8300 Server, operating in either ICC or LSP mode. You can use Avaya IW to configure the Avaya G450 Media Gateway or to upgrade an installed S8300 with new Avaya Aura Communication Manager (CM) software and/or G450 firmware.
  • Page 150 Running the Avaya Installation Wizard (Avaya IW) 150 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 151: Appendix D: Running The Gateway Installation Wizard (Giw)

    Appendix D: Running the Gateway Installation Wizard (GIW) If you did not install an S8300 in the G450, you can use the Gateway Installation Wizard (GIW) to perform the configurations required to complete the installation. GIW prompts you for all the configurations required to complete the installation.
  • Page 152 3. Plug one end of the provided flat RJ-45 to RJ-45 cable into the provided DB-9 adapter. 4. Plug the RJ-45 connector at the other end of the cable into the CON port of the G450. 5. Plug the DB-9 end of the flat cable into the COM port of the laptop computer.
  • Page 153 Running the Gateway Installation Wizard (GIW) a. In the User Name field, enter a string of up to 32 characters representing the SNMP V3 user. b. In the Authentication Protocol field, select the authentication protocol by which the SNMP V3 user should be authenticated (SHA1 or MD5). c.
  • Page 154 Finish Up screen. Go to step 42. 37. If you do not need to connect a modem to the G450, select None. If you do need to connect a modem to the G450, select the type of modem you want to connect.

  • Page 155: Connect A Modem, If Necessary

    GIW, or locally. Connect a modem, if necessary If you enabled a serial or USB modem on the G450 during your GIW session, you can now connect the modem. Connecting a serial modem 1.

  • Page 156: Connecting A Usb Modem

    USB modems. 2. Connect one end of a USB cable to the modem. 3. Connect the other end of the USB cable to a USB port on the G450 front panel. Test the modem connection If the modem is successfully initialized, the MDM LED on the G450 front panel lights.

  • Page 157: Appendix E: Power Supplies And Adjunct Systems

    The 400B2 adapter is convenient for connecting local -48 VDC power to a modular plug. See Figure See Documentation for Avaya Communication Manager, Media Gateways and Servers CD, 03-300151, for detailed power supply information and installation procedures. Issue 5 November 2009...

  • Page 158: Typical Adjunct Power Connections End-To-End

    FORWARD P Q RS WXYZ HEADSET VOLUM E SPEAKER MUTE Figure notes: 1. Avaya IP telephone 4. Switch 2. Power brick 5. G450 3. AC power inlet 6. LAN port 158 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 159: Avaya Aura Communication Manager Messaging Application

    The announcement capability is standard and comes co-resident on the G450. You can substantially increase the number of supported announcement files on the gateway if you install a compact flash and...
  • Page 160 Power supplies and adjunct systems 160 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 161: Appendix F: Information Checklists

    The following lists are provided: Installer's Checklist: Tools, software, laptop settings, customer network information ● Serial Number and Login Information: Serial number of the G450 and login/passwords for ● various access methods Quick Setup for G450 Media Gateway Processor (MGP): IP addresses and setup ●...

  • Page 162: Installer's Checklist

    You will not be able to obtain the license file or to perform remote feature activation without the SSO login. Dial plan IP addressing plan List of customer-provided IP services 162 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 163: Serial Number And Login Information

    Serial Number and Login Information Serial Number and Login Information G450 Serial Number Logins Name & Password S8300 Server G450 Media Gateway SSO Authentication Login anonymous email address Communication Manager Issue 5 November 2009...

  • Page 164: Quick Setup For G450 Media Gateway Processor (Mgp)

    IP address gateway Create a list of valid set mgc list IP address1 Media Gateway Controller(s) IP address2 IP address3 IP address4 Display device show system information 164 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 165: Installation Site Information

    Installation Site Information Installation Site Information Site Name Main Phone Installation Address Shipping Address Customer Contact Name Title Phone: FAX: Mobile: Pager: email: Off-hours contact: Salesperson/ Account Exec Sales/AE phone: Other Contact Info: Notes to installer: access procedures, safety/security procedures Access Contact Name Title...
  • Page 166 Information Checklists 166 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 167: Appendix G: Equipment List

    Table 24: Equipment List: Avaya G450 Media Gateway Avaya G450 Media Gateway The Avaya G450 Media Gateway is a 19-inch 3u rack-mountable device. The G450 Media Gateway contains VoIP resources, a layer 2 switch, modular interface connectivity for traditional trunk and station access, and performs the function of a gateway/gatekeeper. It also houses eight Media Module Bays.
  • Page 168 700236680 Grounding Kit for multiple G450s in a 19 inch rack 700439029 Cable grounding terminal-ring to open end 10AWG, 8M Avaya G450 Media Gateway Comcodes for Customer and Services ordering Comcode Description 700407802 G450 chassis/Main board/ 80 channel DSP daughterboard/...
  • Page 169 Table 25: Equipment List: G450 Media Gateway Power Cords G450 Media Gateway Power Cords Supplies Power to the G450 Media Gateway. One cord per gateway is required, and there are various cords depending on the power required for the country in which the unit will be installed.
  • Page 170 CCMS messages tunneled over H.248 Signaling Protocol ● TFTP server ● The S8300B Server can act as the primary server of the G450 Media Gateway, or it can serve as a local survivable processor for remote/branch customer locations. Comcode (for Services Ordering Only): 700335144...
  • Page 171 CCMS messages tunneled over H.248 Signaling Protocol ● TFTP server ● The S8300D Server can act as the primary server of the G450 Media Gateway, or it can serve as a local survivable processor for remote/branch customer locations. Comcode (for Services Ordering Only): 700407810...
  • Page 172 CCMS messages tunneled over H.248 Signaling Protocol ● TFTP server ● The S8300D Server can act as the primary server of the G450 Media Gateway, or it can serve as a local survivable processor for remote/branch customer locations. Comcode (for Services Ordering Only): 700407810...
  • Page 173 Equipment List Table 29: Equipment List: Media Modules Media Modules MM710 T1/E1 Media Comcodes (for Services Ordering Only): Module 700394737, 700439250, 700466634 The MM710 T1/E1 media module offers the combined features of a DEFINITY DS1 circuit pack and includes the following: A built-in CSU ●...
  • Page 174 Analog DID trunk connections are to be associated with the ports labeled "Line" and not "Trunk". The MM714 is RoHS compliant. MM714B Analog Media Comcodes (for Services Ordering Only): Module 700453889, 700466618 2 of 5 174 Installation and Upgrades for the Avaya G450 Media Gateway...
  • Page 175 MM712 does not support 4-wire DCP telephones. Signal timing specifications for the MM712 support TDM Bus Timing in receive and transmit modes. The G450 Media Gateway supplies only +5 VDC and –48 VDC to the MM712 media module. Any other required voltages must be derived on the module.
  • Page 176 Comcode (for Services Ordering Only): 700397128 The MM340 Media Module supports one E1/T1 WAN port for connecting to a WAN endpoint device. The MM340 is RoHS compliant. 4 of 5 176 Installation and Upgrades for the Avaya G450 Media Gateway...
  • Page 177 Equipment List Table 29: Equipment List: Media Modules (continued) Media Modules MM342 Media Module Comcode (for Services Ordering Only): 700397136 The MM342 Media Module supports one USP WAN port for connecting to a WAN endpoint device. The MM342 is RoHS compliant. 5 of 5 Issue 5 November 2009...
  • Page 178 Equipment List 178 Installation and Upgrades for the Avaya G450 Media Gateway...

  • Page 179: Index

    ..analog telephone to analog port Avaya Gateway Manager, upgrading Java applet via FTP/ ..... .
  • Page 180 ....Clearance, front and rear ..... Server files 180 Installation and Upgrades for the Avaya G450 Media Gateway...
  • Page 181 EW_archive CLI command ....Avaya Partner Contact Closure Adjunct copy usb module CLI command ... .
  • Page 182 ....ETR port ETH WAN ....External 182 Installation and Upgrades for the Avaya G450 Media Gateway...
  • Page 183 CLI via USB device . . . MM714 with Avaya Software Update Manager ....LEDs front panel ....
  • Page 184 ..... . after ..enabling (gateway with S8300) ..Avaya Partner Contact Closure Adjunct 184 Installation and Upgrades for the Avaya G450 Media Gateway...
  • Page 185 ....RAS, obtaining IP telephones Avaya Aura Communication Manager version ....requirements .
  • Page 186 ....description ....LEDs 186 Installation and Upgrades for the Avaya G450 Media Gateway...
  • Page 187 Index ........ports removing .
  • Page 188 ....DTE X.21 ....entering in GIW 188 Installation and Upgrades for the Avaya G450 Media Gateway...
  • Page 189 ......Avaya CM via S8300 Server WAN link ....
  • Page 190 GIW ... gateway with S8300 ..gateway without S8300 190 Installation and Upgrades for the Avaya G450 Media Gateway...

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