General Print Problems - Tally Dascom 2810 User Manual

User Guide

General print problems

Problem
The display remains dark
The printer is switched on, but
nothing happens (nothing is
displayed, no noise).
The display is lit, but the
printer does not print
Corrective action
Switch off the printer and proceed as follows:
1 Check that the power plug is correctly connected to the
socket on the printer.
2 Check that the power plug is seated properly in the wall
socket.
3 Switch on the printer again. If the printer is now connected
correctly, the printer initializes and text is shown on the
display.
If these steps do not eliminate the fault:
 Replace the power cord and repeat step 3.
 Check whether the fuse is faulty and if so exchange it:, see
Replacing the fuse.
 Check that power flows at the socket e.g. using a desk lamp,
if necessary use a different socket and repeat step 3.
 Contact your dealer if the printer cannot be powered up.
Do not attempt to open the printer. You might suffer
an electric shock.
1 Check that the printer is Online. If the displays shows
Offline, then press the key Online. Try to print again.
2 Check the connection from the printer to the computer
(interface cable):
 Check that the interface cable is properly connected to the
 computer and to the printer.
 Check that it is the correct interface cable for your printer.
Information
 on the interface is located in the section Connecting the
printer, and in chapter Interfaces.
 Check that the printer is properly adapted to the computer
(configured). Refer to section The control panel. Check the
parameter set in the Setup menu under Settings for
interfaces (I/O), and if necessary correct it.
3 Check whether the printer is working properly. To do this,
print out a copy of the menu; siehe Printing out menu
configurations (Print).
4 Check that the top cover is closed.
5 Check that paper is inserted and loaded. Refer to the
section Loading paper.
Options and accessories
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