How To Request For Repair - Renesas M30290T-EPB User Manual

7.4 How to Make Request for Repair
If your product is found faulty, follow the procedure below to send your product for repair.
Customer
Distributor
Renesas Solutions
Note on Transporting the Product:
When sending your product for repair, use the packing box and cushion material supplied with this
product when delivered to you and specify handling caution for it to be handled as precision equipment.
If packing of your product is not complete, it may be damaged during transportation. When you pack
your product in a bag, make sure to use conductive polyvinyl supplied with this product (usually a blue
bag). When you use other bags, they may cause a trouble on your product because of static electricity.
Fill in the Repair Request Sheet included with this product, then send it along with this
product for repair to your local distributor. Make sure that information in the Repair
Request Sheet is written in as much detail as possible to facilitate repair.
After checking the contents of fault, the distributor should please send the faulty product
along with the Repair Request Sheet to Renesas Solutions Corp.
When the faulty product is repaired, it will be returned to the customer at the earliest
convenience.
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