Windows - ATEN RCM101D User Manual

Windows

Problem
When I log in, the browser
generates a CA Root
certificate is not trusted,
or a Certificate Error
response.
After I import the site's
certificate, I still get a
message warning me
about the site when I log
in.
Remote mouse pointer is
out of step.
Part of remote window is
off my monitor.
Virtual Media does not
work.
Under Virtual Media, I can
mount an ISO file, but I
cannot access it.
My anti-virus program
reports that there is a
Trojan after I access the
RCM101D with my
browser and then open
the Windows Client
Viewer.
1. The certificate's name is not found on Microsoft's list of
Trusted Authorities. The certificate can be trusted.
See Trusted Certificates, page 121, for details.
2. You can eliminate this message by importing a certificate
issued by a recognized third party certificate authority
(see Obtaining a CA Signed SSL Server Certificate,
page 50).
Certificate security checking noticed a certificate address
mismatch – however the certificate can be trusted. You can
click Continue to the website (not recommended) to go on,
or you can disable mismatch checking. See Mismatch
Considerations, page 124 for a complete explanation of this
topic.
1. Check the status of the Mouse DynaSync Mode setting
(see Mouse Sync Mode, page 88). If it is set to Auto-
matic, change the setting to Manual and refer to the
information provided.
2. If you are in Manual mode, use the AutoSync feature
(see Video Settings, page 77), to sync the local and
remote monitors.
3. If that does not resolve the problem, use the Adjust
Mouse feature (see Adjust mouse, page 70) to bring the
pointers back in step.
4. If the above fails to resolve the problem, refer to Addi-
tional Mouse Synchronization Procedures, page 130, for
further steps to take.
Use the AutoSync feature (see Video Settings, page 77), to
sync the local and remote monitors.
This problem sometimes arises on older computers. Get the
latest firmware version for your mainboard from the
manufacturer and upgrade your mainboard firmware.
Virtual Media under the WindowsClient only supports ISO
files less than 4G.Bytes. If the ISO file is 4GBytes or greater
it cannot be accessed.
The Windows Client Viewer uses an ActiveX plugin
(windows.ocx) that some antivirus programs mistakenly see
as a virus or trojan. We have tested our firmware extensively
and found no evidence of a virus or trojan. You can add the
plugin to your antivirus program's White List and use the
Viewer safely. If you are reluctant to use the Windows Client
Viewer, however, you can simply use the Java Client
Viewer, instead.
Resolution
Appendix
127