Service And Diagnostics; Backing Up Log Data For Service Case; Overview; Backing Up Log Data To Usb - Siemens SINUMERIK 828D Series Software And Hardware Service Manual

Service cases - software

3.8 Service and diagnostics

3.8 Service and diagnostics
3.8.1

Backing up log data for service case

3.8.1.1

Overview

If system problems occur, it is necessary to back up all of the existing log files to provide them
to the hotline for diagnostics. There are two options available to you:
● Backing up log data to USB
● Backing up log data as ZIP file
3.8.1.2

Backing up log data to USB

Backing up all log data using a special key combination:
<CTRL> + <ALT> + <D>
This function generates a directory on the USB flash drive/CF card. If a USB flash drive or CF
card is available, the directory is created on the storage medium. The directory name has the
following structure:
LOG_date_time
Example
LOG_171102_083615 stands for a directory created on 02/11/2017 at 8:36:15. This therefore
ensures that a directory is not overwritten by pressing <CTRL> + <ALT> + <D> several times.
The directory contains all of the logbook and debug information available in the system.
3.8.1.3

Backing up log data as ZIP file

Backing up all log data using a special softkey in the Diagnostics operating area:
"Diagnostics" → "Alarm list" → "Save diag. data"
This function collects all available LOG files of the operating software and stores them as a
ZIP file in the following directory:
\user\sinumerik\didac\out_<Date-Time>.7z
In there is a problem with the system, you can send the ZIP file to the SINUMERIK hotline to
help with the analysis of the problem.
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Software and hardware
Service Manual, 08/2018, 6FC5397-5DP40-6BA1