AT&T PARTNER Installation And Use Manual
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AT&T PARTNER Installation And Use Manual

Release 3
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AT&T
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PARTNER
Communications System
Release 3
Installation and Use

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Summary of Contents for AT&T PARTNER

  • Page 1 AT&T ® PARTNER Communications System Release 3 Installation and Use...
  • Page 2 AT&T dealer for further details. Trademarks MLS-18D, MLS-12D, MLS-12, MLS-6, and SYSTIMAX are trademarks of AT&T. PARTNER, MERLIN, and Magic on Hold are registered trademarks of AT&T. Warranty AT&T provides a limited warranty to this product.

  • Page 3: Table Of Contents

    Contents About This Guide Overview Features and Capabilities System Components Auxiliary Equipment Customizing Your System System Options Telephone Options Changing Option Settings PBX or Centrex Services Support Learning About Telephones System Telephones Standard Telephones Combination Extensions Using Auxiliary Equipment Fax Machines Answering Machines Modems Credit Card Scanners...
  • Page 4 Contents Troubleshooting When You Need Help Power Failure Operation Problems and Solutions User Form Specifications Installation Maintenance, Repair, and Ordering Information FCC Information Glossary GL-1 Index IN-1 Customization Quick Reference Inside back cover...

  • Page 5: About This Guide

    About This Guide Purpose This guide explains how to set up and use the PARTNER® Communications System. It is intended for the person who will install and manage the system. Terminology Throughout this guide, the PARTNER Communications System is referred to simply as the system.
  • Page 6 Product Safety Statements Product safety statements are identified in this guide by a CAUTION: Indicates the presence of a hazard that will or can cause minor personal injury or property damage if the hazard is not avoided. WARNING: Indicates the presence of a hazard that can cause severe or fatal personal injury if the hazard is not avoided.

  • Page 7: Overview

    Overview Contents Features and Capabilities System Components System Modules System Phones Auxiliary Equipment Combination Extensions...

  • Page 8: Important Safety Instructions

    Important Safety Instructions Always follow these basic safety precautions when using the system: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. DO NOT block or cover the ventilation slots and openings. They prevent the product from overheating.

  • Page 9: Features And Capabilities

    Overview Features and Capabilities Your system is easy to install, set up, and use. It can handle up to four outside telephone lines and up to 12 extensions. In addition, the system offers many features that help you manage phone calling: MLS- and MLC-model phones—some with displays showing date, time, and other messages and all with access to multiple telephone lines.

  • Page 10: System Components

    System Components Interchangeable parts make it easy to install or expand the system. Figure 1-1 shows system components. A brief description of each component follows. SYSTEM MODULES SYSTEM PHONES 206 Module 200 Module MLS-18D Phone Module Connector MLS-12D Phone Outside Line Jacks Power Indicators (LEDs) MLS-12 Phone Extension Jacks...

  • Page 11: Auxiliary Equipment

    System Phones System phones are specifically designed to work with the system. They have several buttons in common: four line buttons, two intercom buttons, volume control buttons, and the [ ], [ ], [ ], and [ ] buttons. Some Feature Conf Transfer...

  • Page 12: Combination Extensions

    The system supports the AT&T PARTNER Doorphone, which can be installed indoors or outdoors. In-Range Out-of-Building (IROB) protectors are required to prevent electrical surges from damaging your system when phones are installed in another building, but on the same continuous property.
  • Page 13 Customizing Your System Contents System Options Telephone Options Changing Option Settings PBX or Centrex Services Support...

  • Page 14: System Options

    Customizing Your System After installation is completed, your system is operational and ready to go. However, you may want to customize it to meet the requirements of your business. When the system is first installed, it uses factory settings that reflect the most common usage.

  • Page 15: Telephone Options

    Telephone Options Telephone options let you further customize individual extensions in the system. For example, you can define how the phone at an extension will ring and you can store phone numbers on programmable buttons on system phones. Telephone options to consider are: Automatic Line Selection allows you to select the sequence of lines through which the system searches to find a free line when the user makes a call.

  • Page 16: Pbx Or Centrex Services Support

    Keep in mind the following general guidelines when changing option settings. Detailed procedures for changing each option are provided in Chapter 5. To change settings, you press [ ]. At this point, the phone Feature beeps and the light next to [ ] is green flutter.
  • Page 17 Learning About Telephones Contents System Telephones Buttons and Indicators Lights Ringing Patterns Dial Tones Using the Speaker and Microphone Hands-Free Answer on Intercom (HFAI) Speakerphone Performance Tips Standard Telephones Ringing Patterns Dial Tones Using the Switchhook Limitations Feature Phones Combination Extensions...

  • Page 18: System Telephones

    Learning About Telephones This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or auxiliary device is installed. System phones are described first, followed by standard phones on page 3-7 and combination extensions on 3-9. System Telephones System phones have some buttons and indicators in common.

  • Page 19: Buttons And Indicators

    Buttons and Indicators MLS-18D Display Programmable Auto Dial Buttons (8) Calling Feature Buttons (4) Line Buttons (4) Intercom Buttons (2) Display Programmable Auto Dial Buttons (8) MLS-12D MLS-12 Calling Feature Buttons (4) Line Buttons (4) Intercom Buttons (2) The following buttons and displays appear on system phones: Display.
  • Page 20 MLS-6 Line Buttons (4) Intercom Buttons (2) MLC-6 (Handset) MLC-6 (Base) Earpiece Volume Control Switch Line Buttons (4) Handset Display Intercom Buttons (2) Spkr (all models except MLC-6). Press to turn on and off speaker and microphone (if available), so you can dial or have a conversation without lifting the handset.

  • Page 21: Lights

    Lights Each line button, each calling feature button, and some Auto Dial buttons have a green light and a red light. The meaning of these lights varies, depending on whether a button is used to access an outside line, a calling feature, or an intercom Auto Dial number.

  • Page 22: Ringing Patterns

    Ringing Patterns You can tell what kind of call you are receiving by the way your system phone rings: An outside call will ring . . . ring . . . ring. An intercorn call will ring BEEP . . .ring BEEP. . . ring BEEP. If you have a system display phone, the caller’s extension number will show on the display.

  • Page 23: Hands-Free Answer On Intercom (Hfai)

    If you are already on a call (on an MLS-18D, MLS-12D, or MLS-12 phone), you can switch from the handset to the speaker and microphone by pressing [ ] and hanging up the handset. Conversely, if you are using Spkr the speaker and microphone and want to switch to the handset, lift the handset and the speaker and microphone will turn off.

  • Page 24: Standard Telephones

    Standard Telephones In addition to system phones, you can connect industry-standard touch-tone or rotary dial telephones—and even some feature phones with built-in calling features—directly to the system. You can also combine standard phones on the same extension with system phones or other devices, without using expensive adapters or connectors.

  • Page 25: Dial Tones

    Dial Tones You will encounter two different dial tones when making calls: Outside dial tone is generated by your local phone company and indicates that you can make an outside call. Intercom dial tone is generated by the system and indicates that you can make an inside, or intercom, call.

  • Page 26: Combination Extensions

    Feature Phones A feature phone is a standard phone that has feature buttons in addition to the regular 12-key dial pad. For example, there are feature phones that have programmable auto dial buttons, last number redial buttons, hold buttons, and built-in speakers.
  • Page 27 The PARTNER headset is a tip/ring device (equivalent to a standard phone) and can be used in combination with a phone.
  • Page 28 Using Auxiliary Equipment Contents Fax Machines Using Fax Machines Transferring a Call to the Fax Machine Using the Fax Machine’s Notify Feature Setting Up Fax Machines Fax Machine with its Own Fax Line Fax Machine Line Saver Fax and Telephone Combination Answering Machines Single Answering Machine Multiple Answering Machines...

  • Page 29: Fax Machines

    Using Auxiliary Equipment There are a variety of ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents the most common setups. This chapter does not cover how to physically connect the equipment, or how to change system option settings.

  • Page 30: Using The Fax Machine's Notify Feature

    You might be on a call and the person to whom you are speaking has a fax machine connected to his or her phone and wants to fax you something. You can receive the fax by transferring the call to the fax extension.

  • Page 31: Fax Machine With Its Own Fax Line

    Fax Machine with its Own Fax Line The fax machine setup shown in Figure 4-1 is good for light or moderate fax traffic. The fax machine has its own line (line 4), the number of which is published as the fax number. (The fax line can be used by other phones when all other lines are busy.) The fax machine is connected to its own extension (extension X).

  • Page 32: Fax Machine Line Saver

    Fax Machine Line Saver If you do not use your fax machine enough to justify paying for its own outside line, you can put the machine on its own extension (shown in Figure 4-2). With this setup, you must transfer calls to the machine manually. Lines Ext X SYSTEM...

  • Page 33: Fax And Telephone Combination

    Fax and Telephone Combination If you want to connect a fax machine but cannot spare an extra extension, or if your fax machine does not have a built-in telephone, you can connect a telephone and a fax machine to a single extension (Figure 4-3). (See “Combination Extensions”...

  • Page 34: Answering Machines

    Answering Machines You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. If you have an AT&T answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone.

  • Page 35: Multiple Answering Machines

    To Set Up Set Line Ringing for all lines assigned to extension X to Ring. Adjust the answering machine to answer according to your needs. For example, set the machine at 4 rings during the day so someone has a chance to pick up the call.

  • Page 36: Personal Answering Machine

    Personal Answering Machine A personal answering machine (Figure 4-6) is used to answer all the calls that ring on the lines at a certain extension. It is useful for the following situations: When you do not want to dedicate an extension to an answering machine When an extension receives a lot of calls NOTE: If you have an answering machine and a phone on the same extension, the...

  • Page 37: Modems

    Modems A modem allows you to connect terminals or PCs to the system. The modem connects directly to an extension jack and has access to any line available to that extension. NOTE: If you connect a high-speed modem to an extension jack, you may experience some degradation of efficiency and throughput, depending on the quality of the outside lines connected to the system.

  • Page 38: Send And Receive Modem

    Send and Receive Modem If you need to place and receive calls with the modem, use the setup shown in Figure 4-8. This setup makes line 4 the primary modem line, but keeps the line available for users at other extensions when all other lines are busy. Telephone Modem (optional)

  • Page 39: Credit Card Scanners

    Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system. You can install a credit card scanner on an extension by itself, or combine it with a system phone or a standard phone on the same extension (Figure 4-9).
  • Page 40 Feature Reference Contents Overview Abbreviated Ringing (#305) Answering Calls Auto Dialing Automatic Extension Privacy (#304) Automatic Line Selection Conference Calls Conference Drop 5-11 Dial Mode (#201) 5-12 Display 5-13 Doorphone/Internal Hot Line Phone/ Emergency Phone (#604) 5-14 Group Paging 5-16 Hold 5-17 Hold Disconnect Time (#203)
  • Page 41 Contents Special Dialing Functions 5-32 System Date (#101) 5-33 System Reset—System Options Saved (#728) 5-34 System Speed Dialing 5-35 System Time (#103) 5-37 Toll Call Prefix (#402) 5-38 Transferring Calls 5-39 5-ii...

  • Page 42: Overview

    Feature Reference Overview This chapter provides reference information for all system features, including system and telephone options, calling features, and general call-handling topics. Features are listed in alphabetical order. If applicable, system and telephone options also include the procedure code (# and three-digit number) in the heading.

  • Page 43: Abbreviated Ringing (#305)

    Abbreviated Ringing (#305) Description This telephone option turns Abbreviated Ringing on or off at a specified extension. When a user is on a call and Abbreviated Ringing is on, an incoming call rings only once. The green light next to the line button flashes until the call is answered or the caller hangs up.

  • Page 44: Answering Calls

    Answering Calls Description This section describes how users can answer calls ringing at their extensions. Related Features A user can join a call in progress at another extension, as long as Privacy is not on for that extension. See Joining Calls and Privacy for more information. How to Answer Calls System Phone If you are using an MLC-6 phone, make sure the handset is turned on before...

  • Page 45: Auto Dialing

    Auto Dialing Description This telephone option lets MLS-18D, MLS-12D, and MLS-12 system phone users store outside numbers or extension numbers on any of the eight programmable Auto Dial buttons on the top two rows of their phones. Users can then dial the number with a touch of the button.
  • Page 46 Changing Settings From Extension 10 To store (or remove) an Auto Dial number remotely from extension 10: Press [ Feature Press left [ ] twice. Intercom Press right [ Intercom Dial the two-digit number of the extension (11–21) for which the number will be stored (or removed).

  • Page 47: Automatic Extension Privacy (#304)

    Automatic Extension Privacy (#304) Description This telephone option assigns or removes Automatic Extension Privacy at a specified extension. When Automatic Extension Privacy is assigned, it prevents users from joining active calls at that extension. This option typically is assigned to extensions with fax machines, modems, and credit card scanners, which make and receive data calls that should not be interrupted.

  • Page 48: Automatic Line Selection

    Automatic Line Selection Description This telephone option determines the line a user is connected to after lifting the handset to make a call. When the user lifts the handset, the system searches through the lines and connects the user to the first available one. The factory setting for the order of the search is outside lines 1 through 4, then intercom.
  • Page 49 Changing Settings To change the order in which the system searches for an available line for an extension, follow these steps from extension 10: Press [ Feature The phone beeps once, and the light next to [ ] is green flutter. Spkr Press left [ ] twice.

  • Page 50: Conference Calls

    Conference Calls Description This section explains how to set up conference calls. A conference call connects up to three parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the call cannot include more than two outside parties.
  • Page 51 Using System Phone Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) You are connected with the first party. Press [ Conf The first party is now on hold. To add an outside party, press a line button and dial the outside number.

  • Page 52: Conference Drop

    Conference Drop Description This calling feature drops the last party added to a conference call, without disconnecting the other parties. An inside party can exit a conference call at any time simply by hanging up. If the conference originator hangs up, the conference call is disconnected.

  • Page 53: Dial Mode (#201)

    Dial Mode (#201) Description This system option identifies incoming lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Valid Entries 1 = Touch-Tone lines 2 = Rotary lines Changing Settings To change the Dial Mode setting for the system, follow these steps from...

  • Page 54: Display

    Display Description MLS-18D and MLS-12D phones have a 2-line, 16-character (per line) display area on the top-right corner, for feedback when making or receiving calls and changing system options. Specifically, the display shows: Current month, day, and time when the phone is idle Number dialed when making calls Duration of incoming or outgoing calls Number of the extension calling when receiving an intercom call or...

  • Page 55: Doorphone/Internal Hot Line Phone/Emergency Phone (#604)

    Doorphone/Internal Hot Line Phone/Emergency Phone (#604) Description This telephone option assigns an extension as one of the following: Doorphone. A doorphone is an auxiliary device that usually is installed near an entrance for screening visitors. When a person presses the doorphone button, a predetermined alert extension is signaled.
  • Page 56 1 = Assigned 2 = Not Assigned Changing Settings To assign a doorphone, internal hot line phone, or emergency phone extension, follow these steps from extension 10: Press [ Feature The phone beeps once, and the light next to [ ] is green flutter.

  • Page 57: Group Paging

    Group Paging Description This telephone option lets users simultaneously page all system extensions with MLS-18D, MLS-12D, MLS-12, and MLS-6 phones. When paging, the caller hears a beep and begins speaking; the caller’s voice is then heard on the speakers of all idle MLS-18D, MLS-12D, MLS-12, and MLS-6 phones. Considerations You can use this option manually, or you can store it on an Auto Dial button.

  • Page 58: Hold

    Hold Description This section explains how to place and retrieve calls on hold. Users can make and receive calls on another line while a call is on hold. Related Features Callers on hold will hear Music or Tones On Hold, if either is activated. See Music/Tones on Hold (#602).

  • Page 59: Hold Disconnect Time (#203)

    Hold Disconnect Time (#203) Description This system option lets you change the hold disconnect time. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. There are two possible signals: a long signal (450 milliseconds) used by most telephone companies, or a short signal (50 milliseconds) used by a few telephone companies.

  • Page 60: Joining Calls

    Joining Calls Description Joining is adding yourself to an outside call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Only one other system extension can join a call on an outside line (for a total of one outside and two inside parties).

  • Page 61: Last Number Redial

    Last Number Redial Description This calling feature dials the last outside number manually dialed (maximum 20 digits per phone number). This feature is useful for immediately redialing a busy number. Considerations You cannot redial numbers dialed using an Auto Dial button or a System Speed Dial code.

  • Page 62: Line Ringing

    Line Ringing Description This telephone option lets you specify which outside lines will ring on each extension. The factory setting is that all outside lines will ring on all extensions. Change this setting if you want any lines on an extension not to ring. No Ring is useful for all extensions except 10 when a receptionist answers all calls, or for phones with no regular users, such as in a conference room.

  • Page 63: Making Calls

    Making Calls Description A user can make an outside call by dialing an outside phone number or an intercom call by dialing an extension number. An intercom call is a call between two extensions without using an outside line. There are also several ways to speed dial a number—see “Related Features”...
  • Page 64 Standard Phone Lift the handset. You hear intercom dial tone. Dial [ ] to get an outside line. You hear outside dial tone. Dial the phone number. If you are using a PBX or Centrex line, you may also need to use a dial-out code (usually 9) before you dial a number outside the PBX or Centrex system.

  • Page 65: Music/Tones On Hold (#602)

    Music/Tones On Hold (#602) Description This system option lets you activate one of the following features: Tones On Hold. Provides a repeating tone to callers on hold to let them know they are still on hold. To activate this feature, which does not require the addition of an auxiliary device, select Tones On Hold.
  • Page 66 Press [ The Message light is red steady if the current setting is Tones On Hold, red wink if it is Music On Hold, or red flash if it is Not Active. Press [ ] to select Tones On Hold, [ ] to deactivate Music and Tones On Hold, or [ ] to select Music On Hold.

  • Page 67: Outgoing Call Restriction (#401)

    Outgoing Call Restriction (#401) Description This telephone option restricts calling on all lines at a specified extension. The factory setting is that all extensions are unrestricted, so change the setting only for the extensions you want to restrict. Related Features Use Toll Call Prefix to indicate whether or not a user must dial a 0 or 1 before the area code when making long-distance calls.
  • Page 68 Dial the two-digit number of the extension (10–21) you want to change. The Message light is red steady if the current setting is No Restriction, red flash if it is Inside Only, or red wink if it is Local Only. Press [ ] for No Restriction, [ ] for Inside Only, or [...

  • Page 69: Privacy

    Privacy Description This calling feature lets users with MLS-18D, MLS-12D, and MLS-12 phones press the calling feature button, [ ], to turn Privacy on and off, preventing Privacy other users from joining calls at the user’s extension. Related Procedures If Automatic Extension Privacy (#304) is assigned for an extension, that extension normally will be private.

  • Page 70: Recall

    Recall Description This calling feature causes the system to send a timed switchhook flash over the telephone line, to “recall” a new dial tone or to access a PBX, Centrex, or local phone company custom calling feature. Related Features If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal.
  • Page 71 Standard Phone Press and release the switchhook (or press a Recall or Flash button on a standard feature phone that has one). You hear the intercom dial tone. Dial [ Enter the access code for the PBX, Centrex, or local phone company custom calling feature (if required).

  • Page 72: Recall Timer Duration (#107)

    Recall Timer Duration (#107) Description This system option lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall function used in Auto Dial or System Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected.

  • Page 73: Special Dialing Functions

    Special Dialing Functions Description Special functions may be needed for System Speed Dial numbers and Auto Dial numbers. Functions you can use are: Function Button Display Description Inserts a 1.5-second pause in the dialing Pause Hold sequence to wait for a response, such as a dial tone or computer voice message.

  • Page 74: System Date (#101)

    System Date (#101) Description This system option sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle. (Although the year is not displayed, it is required to account for leap year.) Changing Settings To change the System Date, follow these steps from extension 10: Press [...

  • Page 75: System Reset-System Options Saved (#728)

    System Reset—System Options Saved (#728) Description This system option resets the system while retaining the current settings. Reset the system only when it fails to function correctly after a power failure or down period. Considerations The system reset begins immediately and takes only a few seconds. Resetting the system disconnects all active calls.

  • Page 76: System Speed Dialing

    System Speed Dialing Description This feature lets you store a list of up to 60 frequently-dialed phone numbers for the system. Anyone on the system can then dial a System Speed Dial number by pressing [ ] (or [ ] at intercom dial tone on a standard phone) and the Feature two-digit code from 20–79.
  • Page 77 To remove System Speed Dial numbers, follow these steps from extension 10: Press [ Feature Press [ ] and the phone number’s System Speed Dial code from 20 Feature through 79. Press [ To remove another System Speed Dial number, begin again at Step 2. When you are finished, press [ Feature Using...

  • Page 78: System Time (#103)

    System Time (#103) Description This system option sets the time that appears on system display phones. Considerations Enter the time in 24-hour notation using HHMM format. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeroes when necessary.

  • Page 79: Toll Call Prefix (#402)

    Toll Call Prefix (#402) Description This system option indicates whether users must dial a 0 (for operator-assisted calls) or 1 (for direct-dial calls) before an area code when making toll (long distance) calls, or just the area code and number. This option should be set to reflect the dialing patterns of your local phone company.

  • Page 80: Transferring Calls

    Transferring Calls Description This section explains how to transfer calls. Transferring a call lets users “pass” a call from one extension to another. Users can transfer only outside calls to other system extensions. Related Features To transfer calls to an extension with a single touch, program the extension number onto an Auto Dial button—see Auto Dialing for more information.
  • Page 81 To make a voice-signaled transfer: If the extension where you want to transfer the call has a system phone and you want to signal the user over the phone’s speaker, in Step 2 of the previous procedure press [ ] plus the two-digit extension number. Your voice is heard through the speaker of the system phone.
  • Page 82 Troubleshooting Contents When You Need Help Power Failure Operation Problems and Solutions All Phones Dead: No Dial Tone or Lights Multiple Phones Dead: No Dial Tone or Lights Trouble Making Outside Calls Phone Does Not Ring Calls Are Answered Automatically Trouble Hearing Called Party Using the Recall Feature Has No Effect Using the Recall Feature Disconnects Call...

  • Page 83: When You Need Help

    If you call, have the following information ready so that the representative can better help you: The kind of system you have (for example, PARTNER Release 3) The number of lines and extensions in your system The type of phone (system or standard) and the model number, if applicable.

  • Page 84: Problems And Solutions

    Problems and Solutions This section describes various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Option names are shown in boldface type; for more information on a specific option, refer to the option name in Chapter 5.
  • Page 85 Possible Cause 1: Dial Mode is set incorrectly. What to do: Find out if you have touch-tone or rotary service and check the Dial Mode (#201) setting. If it is set incorrectly, change it, and then try to make a call. If you can make a call, the problem is solved.

  • Page 86: Phone Does Not Ring

    Phone Does Not Ring Possible Cause 1: Volume set too low (system phone) or turned off (standard phone). What to do: Press the volume control button to increase ringer volume, or turn ringer on. If the phone rings increasingly louder, the problem is solved. If the phone still does not ring, go to Possible Cause 2.

  • Page 87: Using The Recall Feature Has No Effect

    Using the Recall Feature Has No Effect Possible Cause: Recall Timer Duration is set too short. What to do: Increase the Recall Timer Duration (#107) by 100 milliseconds. If the Recall feature works, the problem is solved. If the Recall feature still does not work, continue increasing the Recall Timer Duration by increments of 100 milliseconds until the problem is solved.

  • Page 88: Combination Extension Problem: Phone Does Not Ring Properly

    Combination Extension Problem: Phone Does Not Ring Properly Possible Cause 1: Ringer equivalence are too high for the extension. What to do: If this is a combination extension (two devices), be sure the total of the devices’ Ringer Equivalence Numbers (REN) does not exceed 2.0. If it does, unplug one of the devices.

  • Page 89: Call On Hold Hangs Up, But Line Does Not Disconnect

    Call on Hold Hangs Up, but Line Does Not Disconnect Possible Cause 1: Hold Disconnect Time is set incorrectly—too long. What to do: Change Hold Disconnect Time (#203) from Long to Short. If abandoned calls on hold are disconnected, the problem is solved. If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was already Short, go to Possible Cause 2.

  • Page 90: System Phone In Combination Extension Does Not Work

    System Phone in Combination Extension Does Not Work Possible Cause 1: Standard device is plugged into the wrong jack. What to do: Check the combination extension: If you are using a direct connection to connect the devices, make sure the standard device is plugged into the correct jack on the bottom of the phone—see “Combination Extensions”...

  • Page 91: Other Problems With Phones

    Possible Cause 2: Music/Tones On Hold (#602) is not set correctly or the volume on the Music on Hold coupler or on the device is too low. What to do: Check to make sure that Music/Tones On Hold (#602) is set to Music On Hold.

  • Page 92: User Form

    System Speed Dial Numbers and System Extensions Form The form in this appendix provides space on which to write System Speed Dial numbers and system extension numbers. We recommend that you fill out this form and then photocopy and distribute it to system users for their reference. For information on how to store a System Speed Dial number, see “System Speed Dialing”...
  • Page 93 SYSTEM SPEED DIAL NUMBERS On standard phones, press [ ] + 2-digit code while receiving intercom dial tone. To Dial System Speed Dial numbers: On system phones, press [ ] + 2-digit code Feature CODE Name/Company Telephone Number CODE Name/Company Telephone Number CODE Name/Company...

  • Page 94: Specifications

    1 Amp per 206 module; .25 Amp per 200 module Specifications On a PARTNER 220V System: 0.6 Amp per 206 module; .25 Amp per 200 module 65 Watts per 206 module; 10 Watts per 200 module Dissipation of power: 30W/206 module and 20W/200 module during normal operation 225 BTUs/hour per 206 module;...
  • Page 95 Locate in an area free of excess moisture, corrosive gases, dust, and chemicals Electrical 90–130 VAC, 50–60 Hz, 3-prong outlet separate ground, separately fused at 15 Amps On a PARTNER 220V System: 180–264 VAC, fused at 10 Amps Requirements Outlet must not be controlled by an on/off switch Grounding to comply with Underwriters Laboratories (UL) 1459: A.

  • Page 96: Installation

    Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. CAUTION: This equipment is for installation on all AT&T PARTNER Communications Systems only. WARNING: Installation of this equipment for In-Range Out-Of-Building (IROB) conditions requires the use of ITW Model 503A1 IROB protectors.

  • Page 97: Before You Start

    Before You Start Before installing any equipment, be sure the correct system wiring is in place. This includes wiring to connect outside lines from the local telephone company to system modules, and wiring connecting the telephones and other equipment to system modules. To have an AT&T service technician install and customize your system or change existing wiring, call 1 800 247-7000 (in the continental U.S.
  • Page 98 Check for Inside Wiring Inside wiring (also called “building wiring”) enables you to connect phones and other equipment to the system modules. If the building is already wired, the following section tells you whether or not the wiring will work. If the building is not wired, you can have it professionally wired or wire it yourself.
  • Page 99 If There Is No Wiring If there is no inside wiring, or the existing wiring is not acceptable, you may be able to install your own wiring. The type of wiring you use depends on how far the extension is from the system module(s). For extensions that are within: 14 feet (4.3 meters): use the telephone cords included with the system.
  • Page 100 Two #8 screws—for mounting the system on a wooden surface—are included with the system. If you are mounting the system on wallboard, metal, or masonry, use the proper fasteners for the wall type and weight of the system (approximately 11 lbs. or 5 kg.). Purchase them at any hardware store. You will also need a screwdriver to mount the system.
  • Page 101 – Emergency Phone. A standard phone, rather than a system phone, should be used as an emergency phone. Do not connect an emergency phone to extension 10 or 16 to keep them available for power failure use. – Auxiliary Equipment. There are a variety of ways to set up fax machines, modems, answering machines, and credit card scanners to work with the system.
  • Page 102 If your system phone has a built-in auxiliary jack, you can connect a standard device directly to the phone—see “Using A Direct Connection” below. If your system phone does not provide a built-in auxiliary jack or if you want to connect two standard devices together, you must use an AT&T 267F2 bridging adapter to combine the two devices on one extension—see “Using a Bridging Adapter”...
  • Page 103 Installing the First System Module (206 only) IMPORTANT: If you are adding a Release 3 206 module to an existing system, you must install it as the first module in order to have access to Release 3 system features. Attach the 4 rubber feet to the mounting tracks on the bottom side of the module.
  • Page 104 Installing a Second Module You can install either a 206 or 200 module as the second module, using the following steps. IMPORTANT: If you are adding a Release 3 206 module to an existing system, you must install it as the first module in order to have access to Release 3 system features.
  • Page 105 On a PARTNER 220V system, move the on/off switch to the “on” position (“l”). Check the green LEDs on the fronts of the module(s). If the lights are lit, you can go on to the next section.
  • Page 106 Connecting Lines and Extensions Before continuing, be sure the extension wiring is 555-1343 complete—refer to “Check for Inside Wiring” earlier in this appendix for instructions. If the wiring is complete, 555-1344 follow the steps below. 555-1345 Test for dial tone at the network interface jacks 555-1346 (where the lines from the local telephone Network...
  • Page 107 Connect modular telephone cords to 206 module extension jacks, stating at the top extension jack on the first module. Route each cord through the hook on the lower front of the module. Leave at least 2 feet (0.6 meters) of slack in the cords (for future maintenance so you can easily reconnect cords after replacing system modules).
  • Page 108 Assembling System Phones You can either desk mount or wall mount a system phone. If the system phone is manufactured with a separate stand, you can use the stand to either wall mount the phone or raise the angle of the phone when desk mounting.
  • Page 109 Wall Mounting If you wall mount a display phone, the display may be difficult to read, so desk mounting is recommended. (Wall mounting instructions apply to corded MLS-model phones only. To wall mount an MLC-6 phone, follow the instructions in the booklet provided with the phone.) Wall Mounting Phones with Separate Stands Reverse the plastic hook that sits in the earpiece part of the handset cradle.
  • Page 110 Unscrew the phone’s four mounting screws and lift the base of the phone off the top. CAUTION: Do not touch electrical circuitry. To do so will expose you to a risk of electrical shock Mounting Gray Jack and possibly damage the equipment. Screws White Jack Rotate the base of the phone 180 degrees (so...
  • Page 111 RCA phono jack on the Music On Hold device. Insert one end of a modular cord into the modular Music-On-Hold jack on the PARTNER Music On Hold coupler. Coupler Insert the other end of the modular cord into extension jack 15 on the 206 system module...
  • Page 112 Replacing System Modules A) To power down the system, unplug the AC power cord. On a PARTNER 220V system, move the on/off switch to the “off” position (“O”). B) If you have a 1-module system, simply replace the module. Place the new module on a flat surface with the rubber feet down, so it does not slide easily.
  • Page 113 Press firmly until it clicks into place. (If you also unplugged the cord from the wall outlet, plug it back in now.) On a PARTNER 220V system, move the on/off switch to the “on” position (“l”). After replacing the modules and connecting power, check the green LEDs on the fronts of the module(s).

  • Page 114: Maintenance, Repair, And Ordering Information

    Maintenance, Repair, and Ordering Information Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To prevent accidental damage: Keep the system modules in an area free of dust, smoke, and moisture, and do not block the air vents by placing objects on top of the system modules.
  • Page 115 In Warranty Repairs If you purchased or leased your system directly from an AT&T, AT&T will repair it free of charge during the one-year warranty period. Simply call the Helpline and ask for service. Business-Day service is standard during the warranty period for both the 206 modules and system phones.
  • Page 116 If you purchased your system directly from AT&T, AT&T will perform warranty repair in accordance with the terms and conditions of the specific type of AT&T maintenance coverage you selected. A written explanation of AT&T’s types of maintenance coverage may be obtained from AT&T by calling 1 800 247-7000 (in the continental U.S.
  • Page 117 Product Ordering Information Ordering additional telephones and modules, accessories, and replacement parts for your system is convenient. Table D-1 (on the next page) shows where you can buy system components in the continental United States. To take full advantage of your system, the sources shown below can also provide you with the optional equipment you might want for your system, such as AT&T fax machines, answering machines, standard phones, modems, paging systems, headsets, bells, lights, strobes, and music-on-hold systems.
  • Page 118 To use Table D-1, first locate the item you want. A triangle ( ) indicates where you can obtain it. Table D-1. Sources of Additional Equipment and Replacement Parts (U.S.) SOURCE (U.S.) AT&T AT&T AT&T AT&T AT&T National Parts Catalog Sales Sales Authorized PhoneCenter...
  • Page 119 NOTE: References to FCC regulations in this appendix are not applicable outside of the continental U.S. The PARTNER 220V System is suitable for use in commercial environments only. FCC Information...
  • Page 120 FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: Means of Connection: Connection to the telephone network shall be through a standard network interface jack USOC RJ11C.
  • Page 121 DOC Notification and Repair Information The Canadian Department of Communications (DOC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The DOC does not guarantee the equipment will operate to the user’s satisfaction.
  • Page 122 Renseignements sur la notification du ministére des Communications du Canada et la réparation L'étiquette du ministére des Communications du Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d'exploitation et de sécurité des réseaux de télécommunications.
  • Page 123 Glossary Feature phone Auto Dial button An industry-standard phone that includes A customizable button on an MLS-18D, MLS-12D, programmable buttons or other built-in features. and MLS-12 system phone that lets you dial a series of digits simply by pressing that button. An Auto Dial button can be used to store an outside phone number or an extension number so that it can be dialed with one touch.
  • Page 124 Equipment that lets you play recorded music to System callers who are placed on hold. A Music On Hold The AT&T PARTNER system modules and MLS- device connects to extension jack 15 on the 206 and MLC-model phones that you purchased, plus system module via a Music On Hold coupler.
  • Page 125 Index Connector, module, 1-2, C-4, C-9, D-5 Cordless phones, 1-3, 3-3 Credit card scanners, 4-11 Customizing for PBX/Centrex support, 2-3 phone numbers on a button, 5-4 - 5-5 Abbreviated Ringing (#305), 5-2 programmable buttons, 2-2, 3-2, 5-4 - 5-5 Accessories (see Standard devices) quick reference charts, Inside back cover Alerts (see Extra alerts) restrictions, 2-2...
  • Page 126 Light patterns description of, 3-4 Dial Intercom Auto Button, 3-4, 5-4 Line buttons, 3-2 - 3-3 Group Paging, 5-16 Line cords, D-5 Line jacks, 1-2, C-11 Line Ringing, 5-21, 6-4 Line Selection, Automatic, 5-7 - 5-8 Loudspeaker paging systems, 1-3 Hands-Free Answer on Intercom (HFAI), 3-6 Handset specialty, 1-4, D-5...
  • Page 127 Safety statements, iv, 1-ii, B-2, C-1 group, 5-16 Security, Inside front cover Loudspeaker, 1-3 Sharing an extension (see Combination extension) PARTNER phones (see System phones) Speaker Parts list, C-4 using, 3-5 - 3-6, 6-4 Pause, special function in phone number, 5-32...
  • Page 128 System phones assembling, C-13 Troubleshooting, 6-1 - 6-9 200 module, 1-2, C-4 - C-5, C-8 - C-10, D-5 buttons, 3-2 connecting, C-15 206 module, 1-2, C-4 - C-5, C-8 - C-10, D-5 in combination extensions, C-6 - C-7 267F2 bridging adapter, C-6 - C-7, D-5 definition, iii, 1-3 dial tones, 3-5 guidelines, C-5...
  • Page 129 CHANGING FACTORY SETTINGS SYSTEM SPEED DIAL NUMBERS (p. 5-35) AT EXTENSION 10: AT EXTENSION 10: TO STORE PRESS [ Feature 1. PRESS [ Feature PRESS [ ] followed by a 2-digit code (20-79) Feature 2. PRESS left [ ] twice. Intercom DIAL telephone number up to 20 digits including special functions (see box below)
  • Page 130 518-455-112 Issue 1 Graphics © 1988 February 1993...

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