Isdn Interface; Configuration; System Monitoring - Mitel Aastra 470 System Manual

System Overview
Third-party CTI
Third-party CTI is an user-friendly multi-station solution. In contrast to first-party
CTI, third-party CTI controls and monitors several system phones (including cord-
less phones) via the central telephony server, which is connected with the commu-
nication server. In addition phones on ISDN and analogue interfaces can also be
monitored. PC and phone allocation is handled by the telephony server.
Connection via Ethernet with OIP
The CTI Third party connection is effected via Ethernet using the Open Interfaces
Platform (OIP). To this end the OIP is installed on the telephony server.
Application example
• Busy indicator
• Group functionality
• Networked CTI solution
• Automatic Call Distribution (ACD)
2. 7. 2. 4

ISDN interface

Aastra 400 supports the ISDN protocols ETSI, DSS1 and QSIG. Besides the possibility
of networking various systems into a PISN (Private Integrated Services Network) via
the ISDN interface, these protocols also provide various functions that can be used
for connecting external applications (e.g. IVR systems, fax server, voice mail sys-
tems, unified messaging systems, DECT radio systems).
2. 7. 2. 5

Configuration

The Aastra 400 communication server is configured via the web-based WebAdmin
application. Other components of the application include special accesses for hos-
pitality and hotel solutions as well as a configuration wizard.
2. 7. 2. 6

System monitoring

The system status is monitored with event messages which can be sent to various
internal or external destinations like printer, server, e-mail recipient, etc. Event mes-
sages are also accessible via the Open Interfaces Platform for application manufac-
turers.
34 Aastra 470 as of R3.2
syd-0337/1.6 – R3.2 – 09.2014