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Getting help online
Be sure to visit the support page for the IBM System Storage TS7600 with
ProtecTIER, complete with FAQs, parts information, technical hints and tips,
technical publications, and downloadable files, if applicable. This page is at:
www.ibm.com/storage/support/
For additional Web sites, see "Web sites."
Before you call for service
Some problems can be solved without outside assistance, by using the online help,
by looking in the online or printed documentation that comes with the TS7650G, or
by consulting the support Web page for the latest fixpack and service alerts. Be
sure to also read the information in any README files and release notes that come
with the TS7650G.
Getting help by telephone
With the original purchase of the IBM System Storage TS7600 with ProtecTIER, you
have access to extensive support coverage. During the product warranty period,
you may call the IBM Support Center (1 800 426-7378 in the U.S.) for product
assistance covered under the terms of the hardware IBM warranty or the software
maintenance contract that comes with product purchase.
Please have the following information ready when you call:
v Either machine type and model or software identifier. The software identifier can
v Either the serial numbers of the components or your proof of purchase.
v Description of the problem.
v Exact wording of any error messages.
v Hardware and software configuration information
If possible, have access to your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m. In all other countries, contact your IBM reseller or IBM marketing
representative.
Web sites
The most up-to-date information about your product, including documentation
and the most recent downloads, can be found at the following Web sites:
v The translated publications for this product are included with the product. These
v You can order publications through the IBM Publications Ordering System at the
v Access installation and technical support information via the Web at:
be either the product name (TS7650G) or the Product Identification (PID)
number.
documents and product specification sheets are also available from the following
Web site:
http://www-947.ibm.com/systems/support/supportsite.wss/
brandmain?brandind=5345868
following web site:
http://www.elink.ibmlink.ibm.com/publications/servlet/pbi.wss
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