IBM 884015U Maintenance And Troubleshooting Manual
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IBM 884015U Maintenance And Troubleshooting Manual

IBM 884015U Maintenance And Troubleshooting Manual

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xSeries 346 Types 8840 and 1880
Hardware Maintenance Manual and

Troubleshooting Guide

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Summary of Contents for IBM 884015U

  • Page 1: Troubleshooting Guide

    xSeries 346 Types 8840 and 1880 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 3 xSeries 346 Types 8840 and 1880 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Safety information,” on page 117. 13th Edition (February 2008) © Copyright International Business Machines Corporation 2005, 2007. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Media cage ......51 Removing a microprocessor ....52 © Copyright IBM Corp. 2005, 2007...
  • Page 6 System board ......54 System-board option connectors ....54 System-board internal cable connectors .
  • Page 7 Power error messages ..... 102 System shutdown ..... . . 102 Voltage related system shutdown .
  • Page 8 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 9: About This Document

    (CRUs) can be replaced by the customer. See Chapter 7, “Parts listing xSeries 346 Types 8840 and 1880,” on page 107, to determine if the component being replaced is a FRU or a CRU. Before servicing an IBM product, be sure to read Appendix B, “Safety information,” on page 117.

  • Page 10: Online Support

    Online support You can download the most current diagnostic, BIOS flash, and device-driver files from http://www.ibm.com/support. viii xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 11: Chapter 1. Introduction

    Chapter 1. Introduction The IBM server that can be upgraded to a symmetric multiprocessing (SMP) server through a microprocessor upgrade. Performance, ease of use, reliability, and expansion capabilities were key considerations in the design of your server. These design features make it possible for you to customize the system hardware to meet your needs today and provide flexible expansion capabilities for the future.

  • Page 12: Notices And Statements In This Book

    Notices and statements in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book.

  • Page 13: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 1.75 inches. Each increment is referred to as a unit, or “U.”...

  • Page 14: Server Power, Controls, And Indicators

    LED. When this LED is lit, it indicates that the drive has failed. If ™ an optional IBM ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt.

  • Page 15: Rear View

    System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. v SCSI activity LED: When this LED is lit, it indicates that there is activity on the SCSI or IDE bus.

  • Page 16: Server Power Features

    Integrated xSeries Adapter (IXA) that is installed in the server. System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. USB connectors: Connect USB devices to these connectors.

  • Page 17: Turning Off The Server

    The server can also be turned on in any of the following ways: v If a power failure occurs while the server is turned on, the server will restart automatically when power is restored. v If your operating system supports the systems-management software for an optional Remote Supervisor Adapter II SlimLine, the systems-management software can turn on the server.
  • Page 18 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 19: Chapter 2. Configuring The Server

    Chapter 2. Configuring the server Detailed information about configuring the server is in the IBM xSeries User’s Guide on the IBM Documentation CD. The latest information about these programs and the most recent device-driver files are available at http://www.ibm.com/support. The following configuration programs and capabilities come with the server:...

  • Page 20: Starting The Configuration/Setup Utility Program

    Starting the Configuration/Setup Utility program Complete the following steps to start the Configuration/Setup Utility program: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to access the full Configuration/Setup Utility menu.

  • Page 21: Chapter 3. Installing Options

    Back up all important data before you make changes to disk drives. v Have a small flat-blade screwdriver available. v You do not have to turn off the server to install or replace hot-swap power supplies, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices. © Copyright IBM Corp. 2005, 2007...

  • Page 22: System Reliability Guidelines

    See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component. v For a list of supported options for the server, go to http://www.ibm.com/servers/ eserver/serverproven/compat/us/ . System reliability guidelines...

  • Page 23: Handling Static-Sensitive Devices

    Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of electrostatic discharge, observe the following precautions: v Limit your movement.

  • Page 24: Major Components Of The Xseries 346 Type 8640 Server

    Major components of the xSeries 346 Type 8640 server Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while...
  • Page 25 The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. PCI riser-card cage Hot-swap fans PCI low-profile-card cage Heat sink Fan guide assembly Air baffle Microprocessor Microprocessor baffle Memory module System board Ultra-slim hard disk drive tray...

  • Page 26: Removing The Cover

    Removing the cover The following illustration shows how to remove the cover. Cover-release latch Complete the following steps to remove the top cover: 1. Read the safety in formation beginning on page Appendix B, “Safety information,” on page 117 and “Installation guidelines” on page 11. 2.

  • Page 27: Removing The Air Baffle

    Removing the air baffle When working with some options, you must first remove the air baffle to access certain components or connectors on the system board. The following illustration shows how to remove the air baffle. Complete the following steps to remove the air baffle: 1.

  • Page 28: Working With Adapters

    Working with adapters The following notes describe the types of adapters that the server supports and other information that you must consider when installing adapters: Before you install an adapter, review the following information: v Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section.
  • Page 29 v If you are installing an optional ServeRAID-7k, review the following information: – No rerouting of the internal SCSI cable is required if you are installing the ServeRAID-7k. – The ServeRAID-7k can be installed only in a dedicated slot on the system board.
  • Page 30 PCI riser card PCI-X slot 3 64-bit 3.3V 133 MHz (PCI3) PCI-X slot 4 64-bit 3.3V 133 MHz (PCI4) Complete the following steps to install an adapter: 1. Read the safety information beginning on page Appendix B, “Safety information,” on page 117 and “Installation guidelines” on page 11. 2.
  • Page 31 If you are installing an adapter in PCI slot 3 or 4, remove the PCI riser-card cage. Retention latch PCI riser-card cage 5. Slide the expansion-slot cover out of the PCI low-profile-card cage or PCI riser-card cage. Chapter 3. Installing options...
  • Page 32 6. Install the adapter. The following illustration shows how to install an adapter in the PCI low-profile-card cage. PCI adapter xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 33 The following illustration shows how to install an adapter in the PCI riser-card cage. PCI adapter 7. If you removed the PCI low-profile-card cage to install the adapter, press the PCI low-profile-card cage firmly into the connector until the retention latch locks. Chapter 3.
  • Page 34 PCI low-profile card cage Retention latch If you removed the PCI riser-card cage to install the adapter, press the PCI riser-card cage firmly into the connector and close the latch. Retention latch PCI riser-card cage 8. Connect any needed cables to the adapter. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 35 Attention: v When you route cables, do not block any connectors or the ventilated space around any of the fans. v Make sure that cables are not routed on top of components under the PCI riser-card cage or the PCI low-profile-card cage. v Make sure that cables are not pinched by the server components.

  • Page 36: Installing A Hot-Swap Drive

    (LVD) hard disk drives installed on Ultra-Slim hard disk drive trays. For a list of supported hard disk drives, go to the ServerProven Web site at http://www.ibm.com/servers/eserver/serverproven/compat/us/ . v All hot-swap drives in the server should have the same throughput speed rating.

  • Page 37: Installing Memory Modules

    RAID capabilities, or if the server has a RAID adapter installed, you might have to reconfigure the disk arrays after installing hard disk drives. See the RAID documentation on the IBM xSeries Documentation CD for information about RAID adapters.
  • Page 38 DIMMs simultaneously. Memory mirroring reduces the amount of available memory. Enable memory mirroring through the Configuration/Setup Utility program. See the User’s Guide on the IBM xSeries Documentation CD for details about enabling memory mirroring. When using memory mirroring, you must install two pairs of DIMMs at a time.
  • Page 39 Table 4. Online-spare memory DIMM connector assignments (continued) Active DIMM connectors Online-spare memory DIMM connectors 1 and 2 5 and 6 3 and 4 1 and 2 7 and 8 3 and 4 5 and 6 v You can enable either online-spare memory or memory mirroring, but not both at the same time.

  • Page 40: Installing A Microprocessor

    If the thermal grease becomes contaminated with particles, it must be replaced. For information about replacing contaminated thermal grease on the heat sink or fan sink, contact IBM Services. For support phone numbers, go to http://www.ibm.com/planetwide/, or in the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).
  • Page 41 – Serial number of your server or computer v Do not remove the first microprocessor from the system board to install the second microprocessor. The following illustration is a simplified layout of the microprocessor connector locations and other microprocessor-related components on the system board. VRM (J72) Microprocessor 2 (J23) Microprocessor 1 (J22)
  • Page 42 Microprocessor baffle Heat sink Microprocessor Microprocessor- release lever Attention: v A startup (boot) processor must always be installed in socket J22 on the system board. v To ensure proper server operation when you install an additional microprocessor, use microprocessors that have the same cache size and type, and the same clock speed.
  • Page 43 7. Install the microprocessor: a. Touch the static-protective package containing the microprocessor to any unpainted metal surface on the server. Then, remove the microprocessor from the package. b. Remove the protective cover, tape, or label from the surface of the microprocessor socket, if present.
  • Page 44 Microprocessor 2 Microprocessor 1 Lock tab Alignment marks Microprocessor socket 2 Microprocessor socket 1 e. Carefully close the locking lever to secure the microprocessor in the socket. 8. Install a heat sink on the microprocessor. Attention: v Do not set down the heat sink after you remove the plastic cover. Thermal grease Heat sink v Do not touch the thermal grease on the bottom of the heat sink or set down...

  • Page 45: Installing A Hot-Swap Power Supply

    Retainer bracket d. Slide the flange of the heat sink into the opening beneath the retainer bracket. e. Press down firmly on the heat sink until it is seated securely. f. Attach the heat sink to the microprocessor by rotating the heat-sink lever to the closed position and hooking it underneath the lock tab.
  • Page 46 Power supply Handle (open position) AC power LED (green) DC power Power-supply blank LED (green) (some models) Complete the following steps to install a power supply: 1. Read the “Installation guidelines” on page 11.and the safety information beginning on page Appendix B, “Safety information,” on page 117. 2.

  • Page 47: Replacing A Hot-Swap Fan

    5. Connect the power cord to a properly grounded electrical outlet. 6. Make sure that the dc power LED and ac power LED on the power supply are lit, indicating that the power supply is operating correctly. Replacing a hot-swap fan The following notes describe information that you must consider when installing a hot-swap fan.

  • Page 48: Replacing The Battery

    The following notes describe information that you must consider when replacing the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

  • Page 49: Completing The Installation

    12. Reinstall the server cover (see “Completing the installation”). 13. Start the Configuration/Setup Utility program and set configuration parameters as needed. See the User’s Guide on the IBM xSeries Documentation CD for additional information about using the Configuration/Setup Utility program.

  • Page 50: Connecting The Cables

    1. If you removed the server cover, place the cover-release latch in the open (up) position. Insert the bottom tabs of the top cover into the matching slots in the server chassis. Press down on the cover-release latch to lock the cover in place.

  • Page 51: Updating The Server Configuration

    The Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. For more information, see the section about configuring the server in the User’s Guide on the IBM xSeries Documentation Some options have device drivers that you must install. See the documentation that comes with each option for information about installing device drivers.

  • Page 52: Connecting External Options

    If the server has a RAID configuration using the SCSI controller with integrated RAID and you have installed or removed a hard disk drive, you might have to reconfigure the disk arrays. See the RAID documentation on the IBM ServeRAID-7e (Adaptec HostRAID) Support CD for more information about reconfiguring the disk arrays.

  • Page 53: Input/Output Connectors

    Input/output connectors Your server has the following input/output (I/O) connectors: v One auxiliary-device (pointing device) v Three Ethernet (one for remote server management using network, RJ-45) v Two Advanced Systems Management (ASM) v One keyboard v One serial v One Ultra320 SCSI controller (LVD) SCSI v Three Universal Serial Bus (USB) (one on the front and two on the rear) v One video The following illustrations show the locations of these connectors.

  • Page 54: Ethernet Connectors

    The server has three Ethernet connectors. Two of the Ethernet connectors are attached to the Ethernet controllers. See the User’s Guide on the IBM xSeries Documentation CD for more information about the Ethernet controllers. To enable remote server management through a network, use the Remote Supervisor Adapter II SlimLine Ethernet connector.

  • Page 55: Scsi Cabling Requirements

    If you plan to attach external SCSI devices, you must order additional cables. To select and order the correct cables for use with external devices, contact your IBM marketing representative or authorized reseller.

  • Page 56: Universal Serial Bus Version 1.1 Or 2.0 Connectors

    Universal Serial Bus version 1.1 or 2.0 connectors Use a Universal Serial Bus (USB) connector to connect a USB device. USB version 1.1 technology transfers data at up to 12 Mb per second (Mbps) with a maximum of 127 devices and a maximum signal distance of 5 meters (16 ft) per segment. If multiple USB devices are attached to the server, the USB hub must be version 2.0;...

  • Page 57: Chapter 4. Field Replaceable Units

    FRU described in this section. Important: The field-replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System” on page 108 to determine if the FRU being replaced is a customer-replaceable unit (CRU) or a FRU.

  • Page 58: Fan Bracket

    0.01 mL of Microprocessor thermal grease 5. Use the thermal grease syringe to place 16 uniformly spaced dots of 0.01mL each on the top of the microprocessor. Note: 0.01mL is one tick mark on the syringe. If the grease is properly applied, approximately half (0.22mL) of the grease will remain in the syringe.

  • Page 59: Power Cage Assembly

    6. Remove the fan bracket from the server. 7. Remove the fans (see “Replacing a hot-swap fan” on page 37). To replace the fan bracket, reverse the previous steps. Power cage assembly This section contains instructions for removing and replacing the power cage assembly.

  • Page 60: Hard Disk Drive Backplane

    System board connector 8. Remove the power cage assembly from the server. To replace the power cage assembly, reverse the previous steps. Hard disk drive backplane This section contains instructions for removing and replacing the hard disk drive backplane. Note: v Read “Installation guidelines”...

  • Page 61: Media Cage

    Hard disk drive backplane Release lever Release lever To replace the hard disk drive backplane, reverse the previous steps. Note: When installing the hard disk drive backplane, engage the left-most tab (the tab closest to the chassis) first. Push down until the tab clicks into place. Media cage This section contains instructions for removing and replacing the media cage.

  • Page 62: Removing A Microprocessor

    Media assembly Release latch 8. Remove the retaining wires on the DVD-ROM drive and pull the drive from the media cage. 9. Press on the release lever on the diskette drive and remove the drive from the media cage. To replace the media cage , reverse the previous steps. Removing a microprocessor Complete the following steps to install an additional microprocessor: 1.
  • Page 63 5. Attention: Be careful when handling the microprocessor and heat sink. If the thermal grease between the microprocessor and heat sink will be reused, do not contaminate it. If replacement thermal grease is provided with the replacement part, be sure to remove all traces of existing thermal grease from the remaining part before applying the new thermal grease.

  • Page 64: System Board

    System board This section provides information about the system board. System-board option connectors The following illustration shows the connectors on the system board for user-installable options. DIMM 1 (J1) DIMM 2 (J2) DIMM 3 (J3) DIMM 4 (J4) DIMM 5 (J5) DIMM 6 (J6) DIMM 7 (J7) DIMM 8 (J8)

  • Page 65: System-Board Internal Cable Connectors

    System-board internal cable connectors The following illustration shows the internal connectors on the system board. Operator panel (J37) Fan 8 Fan 2 USB operator panel (J75) Media power (J63) Fan 1 Diskette signal (J39) IDE (J67) Fan 7 Fan 6 Fan 12 Fan 5 Fan 11...

  • Page 66: System-Board Switches And Jumpers

    System-board switches and jumpers The following illustration shows the switches and jumpers on the system board. Any switches or jumpers on the system board that are not shown in the illustration are reserved. See “Recovering the BIOS code” on page 68 for information about the boot block recovery jumper.

  • Page 67: System-Board Leds

    guidelines” on page 11,, “Handling static-sensitive devices” on page 13,, Appendix B, “Safety information,” on page 117, and “Turning off the server” on page System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. DIMM 1 error LED (CR53) DIMM 2 error LED (CR54) DIMM 3 error LED (CR55) DIMM 4 error LED (CR56)

  • Page 68: Removing The System Board And Shuttle

    Removing the system board and shuttle This section contains instructions for removing and replacing the system board and shuttle. Note: v Read “Installation guidelines” on page 11. v Read the safety notices at Appendix B, “Safety information,” on page 117. v Read “Handling static-sensitive devices”...
  • Page 69 To install a shuttle with a preinstalled system board, slide the shuttle into the server and close the shuttle locking latch. Reverse the previous steps to replace the components that were removed. To remove the system board from the shuttle, continue with the next step. 12.
  • Page 70 Alignment pin 16. Align the replacement system board with the shuttle and replace the screws that were removed. Attention: Do not over-tighten the screws that secure the system board to the shuttle. To install the shuttle and replacement system board, looking from the front of the server, slide the shuttle under the retention tab on the right side of the chassis.

  • Page 71: Chapter 5. Diagnostics

    91 and “Undetermined problems” on page 104. 5. For information about power-supply problems, see “Power checkout” on page 6. For intermittent problems, check the error logs; see “Diagnostic programs and error messages” on page 64. © Copyright IBM Corp. 2005, 2007...

  • Page 72: Diagnostic Tools Overview

    1. Check the power supply LEDs, see “Power supply LEDs” on page 67. 2. Turn off the server and all external devices. 3. Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. 4. Check all cables and power cords. 5. Set all display controls to the middle position.

  • Page 73: Post Error Logs

    This index list problem symptoms, error codes, and steps to correct the problems. See Chapter 6, “Symptom-to-FRU index,” on page 73 for more information. v Diagnostic programs and error messages The system diagnostic programs are provided in ROM. These programs test the major components of your server.

  • Page 74: Serverguide Error Symptoms

    ServerGuide error symptoms Look for the symptom in the left column of the chart. Probable solutions to the problem are in the right column. Table 7. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation v Ensure that the server is supported and has a startable (bootable) CD will not start.

  • Page 75: Diagnostic Text Message Format

    2. If diagnostic error codes appear that are not listed in the tables, make sure that the server has the latest levels of BIOS, service processor, and ServeRAID code installed. Diagnostic text message format The diagnostic text message format is as follows: result test_specific_string where: result...

  • Page 76: Identifying Problems Using Status Leds

    b. If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped. c. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server.

  • Page 77: Power-On Password Override

    Power-on password override Power-on password override. Changing the position of this switch bypasses the power-on password check the next time the server is turned on and starts the Configuration/Setup Utility program so that you can change or delete the power-on password.

  • Page 78: Recovering The Bios Code

    Use the ServerGuide Setup and Installation CD to make a BIOS recovery diskette. v Download a BIOS recovery diskette from the World Wide Web. Go to http://www.ibm.com/support/, click IBM Server Support, and make the selections for your server. v Contact your IBM service representative.

  • Page 79: Power Checkout

    System board switch block (SW2) 1 2 3 4 5 6 7 8 Boot block recovery jumper (J60) 4. Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the BIOS recovery mode. 5. Insert the BIOS recovery diskette into the diskette drive. 6.

  • Page 80: Troubleshooting The Ethernet Controller

    A general procedure for troubleshooting power problems is as follows: 1. Turn off the server, and disconnect all ac power cords. 2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if there is a loose screw causing a short circuit on a circuit board. 3.

  • Page 81: Ethernet Controller Troubleshooting Chart

    ServerGuide information. v Reseat or replace the adapter. Ethernet controller messages The integrated Ethernet controller might display messages from certain device drivers. The latest available information concerning these messages is at the IBM Support Web site at http://www.ibm.com/support/. Chapter 5. Diagnostics...
  • Page 82 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 83: Chapter 6. Symptom-To-Fru Index

    1. Check the configuration before you replace a component. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 61.

  • Page 84: Beep Symptoms

    Note: Try reseating a suspected component or reconnecting a cable before replacing the component. The POST BIOS code displays POST error codes and messages on the screen. Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound).
  • Page 85 Note: See “System” on page 108 to determine which components a field service technician should replace. Beep/symptom FRU/action 2-1-3 System board (Primary interrupt mask register failed) 2-1-4 System board (Secondary interrupt mask register failed) 2-2-1 System board (Interrupt vector loading failed) 2-2-2 1.
  • Page 86 Note: See “System” on page 108 to determine which components a field service technician should replace. Beep/symptom FRU/action 3-3-1 1. DIMM (Memory size mismatch occurred.) 2. Battery 3-3-2 1. Disconnect the server power cord from outlet, wait 30 seconds, and (Critical SMBUS error occurred) retry.

  • Page 87: No-Beep Symptoms

    Note: See “System” on page 108 to determine which components a field service technician should replace. Beep/symptom FRU/action One continuous beep 1. Reseat the following components, one at a time, in the order shown, restarting the server each time: v (Trained service technician only) Microprocessor 1 v (Trained service technician only) Microprocessor 2 (if installed) 2.

  • Page 88: Post Error Codes

    Note: See “System” on page 108 to determine which components a field service technician should replace. No-beep symptom FRU/action No ac power (power supply ac 1. Check the power cord. LED is off) 2. Power supply. (If two are installed, swap them to determine if one is defective.) 3.
  • Page 89 Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Real-time clock error) 2. Battery. 3. Clear CMOS (see “Recovering the BIOS code” on page 68). 4.
  • Page 90 Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 1. Keyboard (Keyboard or keyboard controller error) 2. System board System board (Keyboard controller error) 1. Diskette (Invalid diskette boot record) 2.
  • Page 91 Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 1600 System board (The system management processor is not functioning) Before replacing a FRU, remove the ac power to the server, wait 20 seconds;...
  • Page 92 Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 5962 1. Run the Configuration/Setup Utility program. (IDE CD-ROM drive configuration error) 2. DVD-ROM drive. 3. DVD-ROM power cable. 4. IDE cable. 5.

  • Page 93: Light Path Diagnostics Leds

    Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 00180500 1. Remove failing PCI card. (PCI option ROM checksum error) 2. System board. 00180600 1. Run the Configuration/Setup Utility program. (PCI to PCI bridge error) 2.
  • Page 94 If a lit LED on the system board indicates a problem with a has failed. When the LED flashes, an microprocessor, make sure that the microprocessor is installed invalid microprocessor configuration has correctly. See the Option Installation Guide on the IBM xSeries occurred. Documentation CD for information about installing a microprocessor.
  • Page 95 Determine whether a fan has failed. If it has, replace it. a threshold level. v Make sure that the room temperature is not too high. See the User’s Guide on the IBM xSeries Documentation CD for temperature information. v Make sure that the air vents are not blocked.

  • Page 96: Diagnostic Error Codes

    Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU. The description for these error codes are: The test passed. The Esc key was pressed to stop the test. Warning;...
  • Page 97 Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 035-XXX-S99 1. Adapter (Failed RAID test on PCI slot S. S = 2. SCSI backplane number of failing PCI slot. Check the 3.
  • Page 98 Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 166-070-000 System Management: Failed 1. Flash latest levels of firmware (BIOS, service processor, (Unable to communicate with RSA. It may diagnostics) be busy.
  • Page 99 Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 166-407-001 System Management: Failed 1. Disconnect all server and option power cords from the server, (BMC indicates failure in I2C bus test.) wait 30 seconds, reconnect, and retry.
  • Page 100 Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 201-XXX-0NN 1. Replace the DIMM is slot NN. (Failed memory test.) 2. Processor board Note: nn = slot of failing DIMM 3.

  • Page 101: Error Symptoms

    Note: See “System” on page 108 to determine which components a field service technician should replace. Error code/symptom FRU/action 264-XXX-0NN 1. Tape cartridge, if user executed the Read/Write Tape Drive test (Failed tape drive test) (failure code of XXX = 256) 2.

  • Page 102: Dvd-Rom Drive Error Symptoms

    DVD-ROM drive error symptoms Note: See “System” on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action DVD-ROM drive is not 1. Verify that: recognized. The IDE channel to which the DVD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program.

  • Page 103: Hard Disk Drive Error Symptoms

    Hard disk drive error symptoms Note: See “System” on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action Not all drives are recognized by 1. Remove the first drive not recognized and try the hard disk drive the hard disk drive diagnostic diagnostic test again.

  • Page 104: Memory Error Symptoms

    Note: See “System” on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action Monitor problems (general). Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and testing instructions. 1. Monitor.
  • Page 105 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.

  • Page 106: Option Error Symptoms

    Whenever memory or an option is changed, you must update the configuration. 2. Option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now.

  • Page 107: Serial Port Error Symptoms

    Note: See “System” on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action The server does not turn on. 1. Verify that: v The power cables are properly connected to the server. v The electrical outlet functions properly. v The type of memory installed is supported by the server, and that functional DIMMs are installed in slots 1 and 2.

  • Page 108: Serverguide Error Symptoms

    Note: See “System” on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action A serial device does not work. 1. Verify that: v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct port (see “Input/output connectors”...

  • Page 109: Software Error Symptoms

    Software error symptoms Note: See “System” on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v The server has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software.

  • Page 110: Power-Supply Led Errors

    Power-supply LED errors Use the information in this section to solve power-supply problems. Note: The minimum configuration required for the dc good light to be lit is: v Power supply v Power cage assembly. v System board (set switch 1 of SW2 to bypass the power switch; see “System-board switches and jumpers”...

  • Page 111: Temperature Error Messages

    Error code FRU/action All SCSI Errors One or more of the 1. External SCSI devices must be turned on before you turn on following might be causing the problem: the server. v A failing SCSI device 2. Make sure that the cables for all external SCSI devices are (adapter, drive, controller) connected correctly.

  • Page 112: Fan Error Messages

    Fan error messages Note: See “System” on page 108 to determine which components a field service technician should replace. Message Action Fan x failure (level-critical; fan x had a 1. Check connections to fan x. failure) 2. Replace fan x. Fan x fault (level-critical;...

  • Page 113: Voltage Related System Shutdown

    Voltage related system shutdown Note: See “System” on page 108 to determine which components a field service technician should replace. Message Action System shutoff due to x current over See “Power checkout” on page 69. max value (level-critical; system drawing too much current on voltage x bus) System shutoff due to x V over voltage 1.

  • Page 114: Hard Disk Drive Checkout

    Hard disk drive checkout Note: See “System” on page 108 to determine which components a field service technician should replace. Message Action Hard drive x removal detected Information only, take action as appropriate. (level-critical; hard drive x has been removed) Host built-in self test (BIST) Note: See “System”...

  • Page 115: Problem Determination Tips

    3. Remove or disconnect the following devices (one at a time) until you find the failure (turn on the server and reconfigure each time): Any external devices Surge suppressor device (on the server) Modem, printer, mouse, or non-IBM devices Each adapter Drives Memory modules (minimum requirement = 512 MB (2 banks of 256 MB...
  • Page 116 – Is this the original reported failure? v Diagnostics version – Type and version level v Hardware configuration – Print (print screen) configuration currently in use – BIOS level v Operating system software – Type and version level Note: To eliminate confusion, identical systems are considered identical only if they: v Are the exact machine type and models v Have the same BIOS level...

  • Page 117: Chapter 7. Parts Listing Xseries 346 Types 8840 And 1880

    Web, complete the following steps: 1. Go to http://www.ibm.com/support. 2. Under Search technical support, type 8872 or 8874 and click Search. 3. Under Document type, select Parts information and click Go. © Copyright IBM Corp. 2005, 2007...

  • Page 118: System

    System The major components of the xSeries 346, Types 8840 and 1880 are shown in the following illustration. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 119: System Replaceable Units

    Customer replaceable units (CRUs) can be replaced by the customer. Tier 1 CRUs and Tier 2 CRUs are described in the IBM “Statement of Limited Warranty” (at “Part 3 – Warranty Information”), which is in the Installation Guide.
  • Page 120 CRU No. CRU No. Index Server (xSeries 346, Types 8840 and 1880) (Tier 1) (Tier 2) FRU No. Diskette drive, 1.44MB black (all models except 0Rx, 1Rx, 2Rx, 39M0107 3Rx, 4Rx, 5Rx, DRx) Diskette drive, 12.7mm (all models) 36L8645 Hard disk drive, 300GB 10k U320 SCSI (model 17x) 90P1311 Hard disk drive, 36GB 15k U320 HS (model 17x, 37x) 90P1383...
  • Page 121 CRU No. CRU No. Index Server (xSeries 346, Types 8840 and 1880) (Tier 1) (Tier 2) FRU No. CD-ROM drive, 24X (optional) 26K5423 CD-ROM drive, 24X (optional) 39M3505 CD-ROM combo, slim (optional) 26K5439 CD-ROM combo, slim (optional) 71P7359 Diskette drive filler (optional) 25R5216 DVD/CD-ROM interposer card (all models) 39R8542...

  • Page 122: Keyboard Crus

    CRU No. CRU No. Index Server (xSeries 346, Types 8840 and 1880) (Tier 1) (Tier 2) FRU No. FRU/CRU label (models 0Rx, 1Rx, 2Rx, 3Rx, 4R+x, 5Rx, D1x, 40K6536 DRx) Tape drive (optional) 71P9163 Tape enabling kit (optional for all models except 0Rx, 1Rx, 2Rx, 90P5063 3Rx, 4R+x, 5Rx, DRx) v M3X6 screws (8)

  • Page 123: Power Cords

    French Canadian 37L0913 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 124 IBM power cord part number Used on these countries and regions 14F0051 Liechtenstein, Switzerland 14F0069 Chile, Ethiopia, Italy, Libya, Somalia 14F0087 Israel 1838574 Thailand 6952301 Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El...

  • Page 125: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 126: Software Service And Support

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/ products/.

  • Page 127: Appendix B. Safety Information

    After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. v Reinstall all covers correctly before returning the machine to the customer. © Copyright IBM Corp. 2005, 2007...

  • Page 128: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 129: Safety Inspection Guide

    Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 130: Handling Electrostatic Discharge-Sensitive Devices

    8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects.
  • Page 131 Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section. For example, if a caution statement begins with a number 1, translations for that caution statement appear in this section under statement 1.
  • Page 132 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 133 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 134 >82 kg (180 lb) Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 135 Instrução 1 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque: v Não conecte ou desconecte cabos e não realize instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. v Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas.
  • Page 136 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
  • Page 137 Níveis perigosos de voltagem, corrente e energia estão presentes em qualquer componente que tenha esta etiqueta afixada. Nenhuma peça localizada no interior desses componentes pode ser consertada. Se você suspeitar de algum problema em alguma dessas peças, entre em contato com um técnico IBM. Appendix B. Safety information...
  • Page 138 Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 139 Appendix B. Safety information...
  • Page 140 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 141 Appendix B. Safety information...
  • Page 142 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 143 Appendix B. Safety information...
  • Page 144 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 145 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
  • Page 146 Notice n° 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
  • Page 147 Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire. Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt.
  • Page 148 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
  • Page 149 In Komponenten, die so gekennzeichnet sind, können gefährliche Spannungen anliegen. In diesen Komponenten sind keine Teile vorhanden, die vom Benutzer gewartet werden müssen. Besteht der Verdacht, dass an einem dieser Teile ein Fehler aufgetreten ist, ist ein IBM Kundendiensttechniker zu verständigen. Appendix B. Safety information...
  • Page 150 Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen. Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
  • Page 151 Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare il pericolo di scosse elettriche: v Non collegare o scollegare i cavi, non effettuare l’installazione, la manutenzione o la riconfigurazione di questo prodotto durante i temporali. v Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza.
  • Page 152 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 153 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
  • Page 154 Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 155 Appendix B. Safety information...
  • Page 156 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 157 Appendix B. Safety information...
  • Page 158 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 159 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
  • Page 160 Declaración 1 PELIGRO La corriente eléctrica de los cables telefínicos, de alimentaciín y de comunicaciones es perjudicial. Para evitar una descarga eléctrica: v No conecte ni desconecte ningún cable ni realice las operaciones de instalaciín, mantenimiento o reconfiguraciín de este producto durante una tormenta. v Conecte cada cable de alimentaciín a una toma de alimentaciín eléctrica con conexiín a tierra y cableado correctos.
  • Page 161 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 162 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
  • Page 163 Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Appendix B. Safety information...
  • Page 164 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 165: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 166: Trademarks

    ServerProven BladeCenter TechConnect C2T Interconnect ThinkPad Chipkill Tivoli EtherJet Tivoli Enterprise FlashCopy Update Connector Wake on LAN IBM (logo) XA-32 IntelliStation XA-64 NetBAY X-Architecture Netfinity XceL4 NetView XpandOnDemand OS/2 WARP xSeries Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 167: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 168: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 169: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
  • Page 170 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 171: Index

    Ethernet activity LED 6 SCSISelect Utility 9 Ethernet connector 6, 44 ServerGuide Setup and Installation CD 9 Ethernet-link status link LED 6 updating 41 external Configuration/Setup Utility program 9 cabling 41 configuring hardware 9 © Copyright IBM Corp. 2005, 2007...
  • Page 172 35 VRM 32 hub 46 monitor problems 94 humidity 3 mouse problems 93 mouse connector 6 IBM Director 9 information LED 5 installing network connection problems 70 hot-swap drive 26, 27 notes, important 156 hot-swap fan 37 notices...
  • Page 173 PCI low-profile-card cage adapter installation 21 safety information retention latch 21 electrical 7 PCI riser-card cage SCSI adapter installation 20 adapter boot option 18 lever 20 cable pointing device port 43 external devices 45 port maximum length 45 auxiliary-device 43 IDs 45 connectors 55 SCSI activity LED 5...
  • Page 174 United States electronic emission Class A notice 158 United States FCC Class A notice 158 Universal Serial Bus connector 46 Universal Serial Bus port 46 USB connector 5, 6 using Configuration/Setup Utility 10 video connector 6 video port 46 voltage regulator module installing 32 See voltage regulator module Web site...
  • Page 176 Part Number: 25K8115 Printed in USA (1P) P/N: 25K8115...

This manual is also suitable for:

8840d1uXseries 346 types 8840Xseries 346 types 1880

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