Notes On The Use Of Third-Party Modules - Siemens SIMATIC IPC1047 Operating Instructions Manual

Technical support
A.3 Notes on the use of third-party modules
Problem
RAID software cannot be
started
RAID software displays no
details of the RAID system
Adaptec Storage Manager
software cannot be started
A.3

Notes on the use of third-party modules

Problem Possible cause
The PC crashes
•
during startup.
•
•
•
PCIe Gen1 expansion card does
not behave according to
specification.
118
Possible cause
No Windows password
•
The Windows password
•
was set up subsequently
Main memory capacity
•
< 4 GB
No Windows password
•
The Windows password
•
was set up subsequently
Certificate error
I/O addresses are assigned
twice.
Hardware interrupts and/or
DMA channels are assigned
twice
Signal frequencies or signal
levels are not adhered to
Different connector pin
assignments
Possible remedy
Uninstall and then reinstall RAID software
•
Increase main memory capacity to at least 4 GB.
•
Uninstall and then reinstall RAID application
•
Change address in the link to the Adaptec Storage Manager
software to "localhost". Requirement: The certificate is stored
in the "Trusted Root Certification Authorities" certificate store
and is not expired.
Possible remedy
Check your computer configuration:
If the computer configuration corresponds with factory state,
•
please contact your technical support team.
If the computer configuration has changed, restore the
•
original factory settings. Remove all third-party expansion
cards, then restart the PC. If the error no longer occurs, the
third-party expansion card was the cause of the fault.
Replace this expansion card with a Siemens card or contact
the card supplier.
If the PC still crashes, contact your technical support team.
1. Remove the expansion card.
2. Set the respective setup parameter "PCIe Speed" perma-
nently to "Gen1" in the "Advanced > PCI Express Configura-
tion" menu, submenu "PCI Express Root Port #" of the BIOS
Setup.
3. Set the respective setup parameter "PEG# - Gen X" perma-
nently to "Gen1" in the "Advanced > Video Configuration"
menu, submenu "Pci Expess Graphic" of the BIOS Setup.
4. Install the expansion card again.
Operating Instructions, 09/2018, A5E45118479-AA
SIMATIC IPC1047