Notes On The Use Of Third-Party Modules - Siemens SIMATIC IPC277G Operating Instructions Manual

Technical support
A.3 Notes on the use of third-party modules
Problem
USB device does not
respond
The pop-up message
"Windows boot manager
failed" shows when you
install the operating
system in the M.2
NVMe/SATA SSD card
and boot to OS.
Some of the software
application and OS
windows cannot be
displayed completely on
IPC277G 7" panels.
The 1000M full duplex
mode cannot run at full
speed on all onboard
LAN ports.
Ethernet port bridge
connection error while
bridge function is
enabled.
A.3

Notes on the use of third-party modules

Problem Possible cause
The device
• Redundant I/O addresses
crashes during
• Redundant hardware interrupts
startup
and/or DMA channels
• Fluctuation of signal frequencies
or levels
• Different pin assignment
• Insufficient output of an external
power supply, e.g. UPS
The device does
• A counter voltage is fed into the
not start up or
device by connected or installed
switches off
third-party components
immediately
106
Possible cause
The USB ports are not
correctly supported.
The M.2 NVMe/SATA SSD
card is changed to another
boot device.
The M.2 NVMe/SATA SSD
card lost the boot image or
broken.
The resolution of the device
is less than 600 pixels.
Time Coordinated
Computing can result in Giga
Band Ethernet workloads.
Possible remedy
Check your computer configuration:
• If the computer configuration corresponds to the delivery
state, contact your technical support team.
• If the configuration has changed, restore the factory state. To
do this, remove the third-party modules and restart the
device. If the error no longer occurs, the third-party module
being used was the cause of the fault. Replace the thrid-party
module with a Siemens module or contact the module
supplier.
If the device still crashes, contact your technical support team.
• Use a higher capacity power supply
Clarify the following with the supplier of the component:
• The component can be operated without an external power
supply.
• The component can be reconfigured so that it only uses the
external power supply or that of the device.
Possible remedy
• Turn on USB Legacy Support for mouse
and keyboard.
• For other devices, you need the USB
device drivers for the required operating
system.
Press Enter to continue the boot.
Reinstall the operating system or change
another M.2 NVMe/SATA SSD card.
Use the WinMove function in SIMATIC IPC
PDT tool.
Open firmware selection menu, select:
"Setup Utility" > "Power" > "Advanced CPU
Control" > "C-States", and change its value
from "Enabled" to "Disable".
Right-click the Windows Start menu and
select "Device Manager" > "Network
adapters" > "Interl EC* *GbE Connection" >
"Properties" > "Advanced" > "Promiscuous
Mode", and change its value to "Enabled".
Operating Instructions, 08/2021, A5E50059956-AA
SIMATIC IPC277G