Notes On The Use Of Third-Party Modules - Siemens SIMATIC IPC327E Operating Instructions Manual

Problem
USB device not responding
DVD/CD drive door, if present,
does not open
"chkdsk" is not functioning
B.3

Notes on the use of third-party modules

Problem Possible cause
The device
Redundant I/O addresses
•
crashes during
Redundant hardware interrupts
•
startup
and/or DMA channels
Fluctuation of signal frequencies
•
or levels
Different pin assignment
•
Insufficient output of an external
•
power supply, e.g. UPS
The device does
A counter voltage is fed into the
•
not start up or
device by connected or installed
switches off im-
third-party components
mediately
SIMATIC IPC327E
Operating Instructions, 06/2019, A5E40965257-AD
Possible cause
The USB ports are not correctly
supported.
The device is switched off or the
open/close button is disabled by a
software application.
EWF (Enhanced Write Filter) has
been activated. The "chkdsk"
command is not supported if the
EWF has been activated.
B.3 Notes on the use of third-party modules
Possible remedy
Turn on USB Legacy Support for mouse and
•
keyboard.
For other devices, you need the USB device
•
drivers for the required operating system.
Emergency removal of the data medium:
1. Switch off the device.
2. Insert a pointed object, for example, an opened
paper clip, into the emergency extraction opening
of the drive. Apply pressure carefully until the
door opens.
3. Pull the door out further with your hand.
Deactivate the EWF or use an alternative method to
"chkdsk".
Possible remedy
Check your computer configuration:
If the computer configuration corresponds to the delivery
•
state, contact your technical support team.
If the configuration has changed, restore the factory state.
•
To do this, remove the third-party modules and restart the
device. If the error no longer occurs, the third-party module
being used was the cause of the fault. Replace the thrid-
party module with a Siemens module or contact the module
supplier.
If the device still crashes, contact your technical support team.
Use a higher capacity power supply
•
Clarify the following with the supplier of the component:
The component can be operated without an external power
•
supply.
The component can be reconfigured so that it only uses the
•
external power supply or that of the device.
Technical support
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