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Troubleshooting
19 Troubleshooting
19.1 Customer Service
Contact for repairs and issues with the machine:
Dürkopp Adler AG
Potsdamer Str. 190
33719 Bielefeld, Germany
Tel. +49 (0) 180 5 383 756
Fax +49 (0) 521 925 2594
Email: service@duerkopp-adler.com
Internet: www.duerkopp-adler.com
19.2 Messages of the software
Please contact customer service if an error occurs that is not described
here. Do not attempt to correct the error yourself.
Code
1000
1001
1002
Service Instructions 969 - 06.0 - 03/2019
Possible cause
Sewing motor encoder plug
(Sub-D, 9-pin) not connected
Sewing motor error: Sewing
motor plug (AMP) not
connected
Sewing motor insulation fault
Remedial action
• Connect encoder cable to the
control, use correct connection
• Check connection and plug in,
if necessary
• Test sewing motor phases
(R = 2.8 Ω, high impedance
to PE)
• Replace encoder
• Replace sewing motor
• Replace control
• Check motor phase and PE for
low-impedance connection
• Replace encoder
• Replace sewing motor
107
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