Copy And Scan Problems - Xerox Instant Print Kiosk User Manual

Copy and Scan Problems

If you experience document feeding issues, or if the copy or scan quality is poor, refer to the following
table.
Symptoms
Lines or streaks only present in
copies made from the document
feeder.
Spots in copies taken from the
document glass.
The reverse side of the original
shows on the copy or scan.
The document is not feeding
properly through the document
feeder.
The document is scanned at an
angle.
If the problem persists, for online support information, go to www.support.xerox.com.
Probable Causes
There is debris on the document
glass. When being scanned, the
paper from the document feeder
passes through the debris resulting
in the creation of lines or streaks.
There is debris on the document
glass. During the scanning process,
debris on the document glass
creates a spot on the image.
The original media is thin, and
images from the reverse side of
the original are not completely
hidden from the document
scanner.
The document is too thick, too
thin, or too small.
The document feeder width guides
are not adjusted to fit the width of
the document.
Troubleshooting
Solutions
Clean all glass surfaces with a lint-
free cloth.
Clean all glass surfaces with a lint-
free cloth.
Use the Background Suppression
option.
Use the document glass.
Adjust the document feeder width
guides so that they fit against the
document.
Xerox ® Instant Print Kiosk
User Guide
109