P P r r i i n n t t i i n n g g t t h h e e T T r r o o u u b b l l e e s s h h o o o o t t i i n n g g P P r r i i n n t t Q Q u u a a l l i i t t y y P P a a g g e e s s

1. To print procedures on resolving print quality problems, in the System Administrator Guide, refer

to the procedure for accessing Information Pages. Touch Troubleshooting Print Quality Page,

then touch Print.

2. Compare your print quality problems to the examples on the pages.

E E l l i i m m i i n n a a t t i i n n g g t t h h e e P P a a p p e e r r o o r r M M e e d d i i a a a a s s t t h h e e P P r r o o b b l l e e m m

Damaged or unsupported paper or media can cause print quality problems even when the kiosk is

working perfectly. Use the following guidelines to eliminate the paper as the source of the print

quality problem:

• Make sure that the kiosk supports the paper or media.

• Make sure that the kiosk is loaded with undamaged, dry paper.

• If the condition of the paper or media is in doubt, replace it with new paper or media.

T T r r o o u u b b l l e e s s h h o o o o t t i i n n g g P P r r i i n n t t Q Q u u a a l l i i t t y y P P r r o o b b l l e e m m s s i i n n t t h h e e K K i i o o s s k k

If print quality problems appear when printing a Demo Page or the Configuration Report from the

User Interface (UI), the problem is the kiosk.

To find the source of the problem:

1. At the UI, print the Troubleshooting Print Quality Pages. For details, refer to

Troubleshooting Print Quality

2. If the prints are too light to see print details, verify the following:

• The kiosk is loaded with undamaged, dry supported paper.

• The toner levels of one or more of the toner cartridges is not too low.

3. If the pages are printed with a solid color, one or more of the drum cartridges can be defective.

Correct the problem before continuing.

4. If the colors of the pages do not match expectations, run the UI Print Calibration.

5. Compare the print-quality problems in your document to each of the examples in the