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Xerox Versant 4100 Press Manual

Customized envelope feeder
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Xerox Customized Envelope Feeder
Problem Solving Guide
 

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  • Page 1 Xerox Customized Envelope Feeder Problem Solving Guide  ...
  • Page 2 ©2022 Xerox Corporation. All rights reserved. Xerox and the sphere of connectivity design and all product names mentioned in this publication are trademarks of Xerox Corporation in the United States and/or other counties. Copyright protection claimed includes all forms and matters of copyrightable material...

  • Page 3: Table Of Contents

    REP 5.0 Separator O-Ring Adjustments for Different Media ................. 4-16 Section 5 General Procedures ..................5-1 GP 5.1 Cleaning Feed Belts, Discharge Belts and O-Rings ................. 5-1 Section 6 Mechanincal/Electrical Components ............ 6-1           Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 4   This page left blank intentionally.      Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 5: Section 1 Introduction

    Hopper Side Guides Jog Button Separator Adjustment Knob Discharge Height Adjustment Knob Sizing Pocket Ready/Suspend Switch Mounting Sizing Hopper Adjustment Knob Pocket Adjustment Knob Locator Block Hold Down Discharge   Assembly Floating Discharge Block Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 6 Designed to easily fit over the top of the stand. Once installed onto the stand, fasten with provided thumb screws. Locator Blocks Designed to help align the Feeder within the Versant Paper Tray while positioning the Feeder during installation, or when clearing a jam.   Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 7 Installation Configurations Side MSI (Bypass) Configuration   OHCF MSI (Bypass) Configuration Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 8 Installation Video An installation video is accessible by clicking the link below. https://xerox.sharepoint.com/teams/USACAS/SitePages/Xerox%20Customized%20Envelope%20Feeder.aspx     Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 9: Section 2 Initial Entry Rap

    Section 2  Initial Entry RAP  Use the steps on the following page to diagnose problems with the Envelope Feeder  NOTE  If the envelope feeder is set up properly, a single envelope should reach the feed head on the    printer approximately halfway over the feed roller at the bottom of the MSI tray.   Correct envelope feed position        Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 10 Envelopes are not reaching the correct feed roller position (see below for details).    Y  N  Multiple envelopes are reaching the feed roller at once (multifeeds).  Y  N  Envelopes are jamming at the top of the discharge, wrapping around the separator.    N  Y          Go to page 3‐3.      Call Xerox for assistance.      Go to page 3‐4.    Go to page 3‐8.  Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 11: Section 3 Troubleshooting

    There are typically only two reasons why envelopes jam directly under the separator.  In such scenarios,  several envelopes end up getting wrapped around/underneath the separator, as shown below.                      The most common root cause for this problem is that the O‐ring assemblies are over the belts AND they  are too close to the belts.  To determine if this is the root cause, follow the procedure in Section B and  RAISE the O‐rings in the separator assembly (turn the “DO NOT ADJUST” knob in the center CLOCKWISE,  instead of COUNTER‐CLOCKWISE as noted in Section B.                  A second, less frequent root cause for jamming right below the separator, is when envelope flaps get  caught at the top of the side guides in the discharge.  This rarely occurs and only with odd‐shaped  585-427-5414), envelope flaps.  In such a scenario, please contact CAS (CAS@Xerox.com,  as the guides  may need custom modification.        Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 12 However, if the feeder is set up properly, the feeder should be feeding only one envelope will be fed at a time. Multifeed    CORRECTIVE ACTION: When the envelope feeder is feeding more than one envelope at a time, it  typically means that the separator needs adjustment.   The separator is a removable friction retard assembly in the center of the feeder that enables the  feeder to “peel off” an envelope from the bottom of the stack when the belts move (see below).                    O‐rings      Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 13                             Lowering the separator (increase friction for better separation)       NOTE: If the threaded stud (blue arrow) no  If you do turn past the stop, be sure to double  longer turns due to the stop (red arrow), you can  check that the separator assembly did not jump  lift the “do not adjust knob” over the stop and  out of the J‐channels in the feeder (see below).  continue turning the knob (see below).  A, B, AND C Models Only Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 14 Barrel while lifting up on the Separator Adjustment Knob (see below) 5. Move the O-Ring assemblies along the shaft to change the O-Ring orientation on the Nudger. (See next page for sample settings of O-rings) As an alternative, you can use a screwdriver to separate the O‐rings without removing the Separator Assembly.   Insert a flat‐head screwdriver in between the two O‐ring assemblies and twist the screwdriver  **BE SURE THE UNIT IS POWERED OFF / UNPLUGGED WHEN  PERFORMING THIS PROCEDURE **      Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 15 Here are some examples of recommended O-ring assembly locations when feeding non-standard stock Off-centered O-ring Assembly Location - Avoids Hitting Windows on Windowed Envelopes     O‐ring Assemblies located partially over  O‐ring Assemblies Located  the Belts: Ideal when using many  Directly over the Belts:   different envelope types/substrates  D Model Default Position  NOTE: O‐ring separator adjustment will be significantly more sensitive in the configurations shown above.  Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 16 Envelopes are not reaching the correct feed position  There are three likely reasons the envelope is not reaching the correct feed position:  1. The side guides on the feeder discharge are too close together, “Squeezing” the envelope and  preventing the envelope from feeding all the way down the envelope feeder discharge (see below).  Side guides are too  tight, “Squeezing”  envelope  Envelope stops  short of correct  feed position        Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 17 CORRECTIVE ACTION: Set side guides to a position approximately ¼” wider than the envelope (see below)  ¼” gap    Leave approximately ¼” gap when setting envelope width  Note: this additional ¼” MUST be added to envelope width when programming the width on the  printer/DFE  2. The top guides on the discharge are pressing down on the envelope too much, creating too  much downward pressure and preventing the envelope from feeding all the way down the  envelope feeder discharge (see below).  The likely root cause for this problem is that the discharge on the envelope feeder is probably  too high.  Downward  pressure from  top guides…  Top of Feed  Head  MSI   Registration  Wall  …envelope stops  short of correct  feed position  Discharge Feed Head is    higher than MSI         Registration Wall causing  downward pressure.  Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 18     CORRECTIVE ACTION: Lower the feeder discharge such that the feed head is slightly lower than the  MSI reg wall.  This can be done by turning the fluorescent “Do Not Adjust” knob on the INBOARD side  of the feeder counterclockwise.  It is recommended that you make this change in small increments.                       Lowering the feeder discharge  correct feeder head setting        Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 19 3. Similar to the side guides on the feeder discharge assembly, the side guides in the hopper must  be set with approximately ¼” of additional space to ensure envelopes are not “squeezed” in the  hopper (see below).            ¼” gap                              Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 20     This page left blank intentionally.        3-10 Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 21: Section 4 Repairs And Adjustments

     If left unattended for any time during servicing and/or repair, the equipment must be switched off and isolated.   Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 22  Physical check of the cord grips at both ends of the main cord/power cable.  Physical check of cables inside and outside the equipment for discoloration/other signs of overheating or damage.  Any sharp edges in accessible areas must be removed.   Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 23: Rep 4.1 Cleaning Feed Belts, Discharge Belts And O-Rings

    Examine the O-ring assembly closely for a flat area at the bottom of the O-ring assembly. If a flat area exists at the bottom of the O-ring assembly, advance the O-rings by performing REP 4.4 (next page). Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 24: Rep 4.4 Separator O-Ring Advancement

    Engage the J-Hook to lock the Discharge Assembly of the Feeder in the UP position. Remove the Separator Assembly from the Separator Bracket by pushing down on the Separator Barrel while lifting up on the Separator Adjustment Knob. Repeat when re- installing.     Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 25 Re-install the Separator Assembly. Be sure the Separator Assembly is firmly seated in the J-Hooks on the feeder:      Incorrect Separator Assembly Installation Correct Separator Assembly Installation Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 26: Rep 4.5 Separator O-Ring Replacement

    1. Turn the power switch to the Off position and remove the power cord from the power source. 2. Remove the Separator Assembly from the Separator Bracket by pushing down on the Separator Barrel while lifting up on the Separator Adjustment Knob. Repeat when re- installing. Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 27 3. Remove two screws to disassemble the indexer bracket from the separator assembly, exposing the O-rings. 4. Slide the O-rings off of the spool. 5. Replace with new O-rings. 6. Reinstall the Separator Assembly.   Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 28: Rep 4.6 Carriage Belts

    REP 4.6 Carriage Belts Removal and Replacement ___1.  Power off the Feeder and unplug the Feeder power cord.    ___2.  Remove the Retard Assembly.  ___3.  Remove the four Top Cover Screws.  ___4.  Loosen and remove the Drive Belt from the Motor.    ___5.  Remove the Discharge Tension Roller.    ___6.  Remove the left and right screws from the Discharge Bearing Holder (CAUTION ‐ the assembly  will drop).        Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 29 ___7.  Remove the six Screws (three on each side) that hold the Carriage Assembly.      ___8.  Remove the Carriage Assembly.      ___9.  Remove and replace the Carriage Belts.      Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 30 Reassembly ___1.  Put the Carriage Assembly back into the Feeder.  ___2.  Align the holes and replace the screws without the discharge drive belt.  ___3.  Replace the Discharge Assembly in the Feeder.   ___4.  Align the holes and replace the screws on the Discharge Drive Belt side of the Carriage.  ____5.  Reinstall the Discharge Belt Tension Roller.  ___6.  Install and tension the Drive Belt.  ___7.  Reinstall the Top Cover.  ___8.  Reinstall the Retard Assembly.    4-10 Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 31: Rep 4.7 Versant Error Messages

    Similar to the side guides on the feeder discharge assembly, the side guides in the hopper must be set with approximately ¼” of additional space to ensure envelopes are not “squeezed” in the hopper (see below). ¼” gap     Go to the top of the next page. Xerox Customized Envelope Feeder – Problem Solving Guide 4-11...
  • Page 32 For Side MSI Tray configurations, reinstall the Feeder and verify the Side Guide Blocks are adjacent to the Feeder. OHCF Configuration MSI Tray Configuration Call CAS at 585-427-5414 for assistance.   4-12 Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 33: Rep 4.8 Separator Adjustment Procedure

    The Separator is a removable friction retard assembly in the center of the feeder that enables the  feeder to “peel off” an envelope from the bottom of the stack when the belts move (see below).                    O‐rings      Xerox Customized Envelope Feeder – Problem Solving Guide 4-13...
  • Page 34                   Lowering the Separator (increase friction for better separation)   NOTE: If the threaded stud (blue arrow) no  If you do turn past the stop, be sure to double  longer turns due to the stop (red arrow), you can  check that the separator assembly did not jump  lift the “do not adjust knob” over the stop and  out of the J‐channels in the feeder (see below).  continue turning the knob (see below).  A, B, AND C Models Only 4-14 Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 35: Rep 4.9 Not Used

    REP 4.9 Not Used Xerox Customized Envelope Feeder – Problem Solving Guide 4-15...

  • Page 36: Rep 5.0 Separator O-Ring Adjustments For Different Media

    Move the O-Ring assemblies along the shaft to change the O-Ring orientation on the Nudger.   NOTE: As an alternative, you can use a screwdriver to separate the O-rings without removing the Separator Assembly. BE SURE THE UNIT IS POWERED OFF.       4-16 Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 37 Examples of recommended O-ring assembly locations when feeding specific stock are shown below and on the next two pages.       Off-centered O-ring Assembly Location - Avoids Hitting Windows on Windowed Envelopes     Xerox Customized Envelope Feeder – Problem Solving Guide 4-17...
  • Page 38 Models A, B, and C have the default position of the O-ring assembly in between the belts. Model D has the default position of the O-ring assemblies directly on top of the belts. 4-18 Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 39 NOTE: O-ring separator adjustment will be significantly more sensitive in the configuration shown below. Xerox Customized Envelope Feeder – Problem Solving Guide 4-19...
  • Page 40 This page left blank intentionally.   4-20 Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 41: Section 5 General Procedures

    3. For belts, use moderate pressure to wipe across one belt at a time while manually rotating it. Repeat for several rotations of each belt. 4. For O-rings, remove the gate assembly from the gate plate first and then wipe in each direction.   Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 42   This page left blank intentionally. Xerox Customized Envelope Feeder – Problem Solving Guide...

  • Page 43: Section 6 Mechanincal/Electrical Components

    Section 6 Mechanical/Electrical Components Feeder Assemblies Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 44 Back Panel Assembly Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 45 Discharge Assembly Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 46 Carriage Assembly Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 47 Hinged Discharge Assembly Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 48 Plate Assembly Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 49 Separator Assembly Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 50 Hopper Assembly Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 51 Height Adjustment Assembly Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 52 Wedge Assembly 6-10 Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 53 Electrical Schematic – 1 of 2 Xerox Customized Envelope Feeder – Problem Solving Guide 6-11...
  • Page 54 Electrical Schematic – 2 of 2 6-12 Xerox Customized Envelope Feeder – Problem Solving Guide...
  • Page 55 Lynn.diskerud@thieletech.com Technical Assistance: 1-800-932-3647 1-612-782-1220 techsupportmn@thieletech.com Obtaining Replacement Parts Should you determine that a Xerox supplied part is suspect, obtain required spare parts through the normal Xerox spares part process.   Xerox Customized Envelope Feeder – Problem Solving Guide 6-13...
  • Page 56  ...

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