Troubleshooting User Interface Error Messages - Xerox Instant Print Kiosk User Manual

S S c c r r e e e e n n i i s s B B l l a a n n k k
Probable Causes
The power cords are not plugged correctly into the
outlets.
Something is wrong with the outlet connected to the
kiosk.
One of the power switches is not powered on.
The kiosk is connected to an outlet with a voltage or
frequency that does not match the kiosk
specifications.
The Enablement box requires resetting.
Caution: Plug the three-wire cord (with grounding prong) directly into a grounded AC outlet
only. Do not use a power strip. If necessary, contact a licensed electrician to install a properly
grounded outlet.
T T r r o o u u b b l l e e s s h h o o o o t t i i n n g g U U s s e e r r I I n n t t e e r r f f a a c c e e E E r r r r o o r r M M e e s s s s a a g g e e s s
User Interface Error Message
The device requires attention.
Please ask for assistance.
• The kiosk screen is unable to
connect to the device. Check to
be sure the device is powered
on. If the problem persists,
please ask for assistance.
• Device not able to detect local
connectivity. Please contact
your system administrator for
assistance.
• Device not able to detect DNS
connectivity. Please contact
Solutions
Power off the kiosk, then plug the power cords
securely into the outlets.
• Plug another electrical appliance into the outlet,
then check if the appliance operates properly.
• Try a different outlet.
Power off both the kiosk power switches. For details,
refer to
minutes, then power on all 3 power switches. For
details, refer to
Use a power source with the correct voltage and
frequency for the device. For details, refer to
Specifications.
Unplug, then plug in the power cord for the
Enablement box, located on the lower right side of
the device.
Probable Causes
The device requires administrator
intervention.
The device is not powered on.
The USB cable that connects the
User Interface to the device is
disconnected.
The device requires restarting.
The Ethernet cable is
disconnected.
Powering Off the User Interface. Wait 2
Powering On and Off the
Solutions
Contact the system administrator,
or refer to the System
Administrator Guide at
support.xerox.com.
Power on the device. For details,
refer to Powering On and Off the
Kiosk
Connect the USB cable from the
User Interface to the machine in
either of the 2 available ports.
Restart the device. For details, refer
toPowering On and Off the
Connect the Ethernet cable. For
further support, contact your
Xerox ® Instant Print Kiosk
Troubleshooting
Kiosk.
Electrical
www.
Kiosk.
77
User Guide