Xerox Instant Print Kiosk User Manual page 78

Troubleshooting
User Interface Error Message
your system administrator for
assistance.
• Device not able to detect
internet connectivity. Please
contact your System
Administrator for assistance.
Unable to communicate with
payment server. Please ask for
assistance.
Unable to check connectivity
configuration.
• The device requires attention.
Please ask for assistance.
• The device requires attention.
We are unable to complete
your job at this time. Please
ask for asisstance to complete
your job, or select 'Check Out'.
Any other User Interface error
message where a spinning wheel
displays for an extended period of
time.
78 Xerox ® Instant Print Kiosk
User Guide
Probable Causes
The Ethernet cable is connected to
the wrong port on the device.
The Ethernet outlet is not live.
The device or User Interface
requires restarting.
The User Interface requires
restarting.
The device or User Interface
requires restarting.
The device is experiencing a
system error and requires system
administrator intervention.
The device or User Interface
requires restarting.
Solutions
system administrator, or refer to
the System Administrator Guide at
www.support.xerox.com.
Connect the Ethernet cable to the
correct port. For further
information, refer to the System
Administrator Guide at www.
support.xerox.com.
• Plug an alternate network
device into the Ethernet outlet
to check that the alternate
device is able to connect to the
network.
• Locate a live Ethernet port.
Restart the machine and the User
Interface. For details, refer to
Powering On and Off the
Restart the User Interface. For
details, refer to Powering On and
Off the Kiosk.
Restart the device and the User
Interface. For details, refer to
Powering On and Off the
Contact the system administrator.
Restart the device and the User
Interface. For details, refer to
Powering On and Off the
Kiosk.
Kiosk.
Kiosk.