Error Messages - zortrax Inkspire User Manual

2. If the support structures have been generated in a different program than Z-SUITE,
make sure that the model's mesh is fixed.
3. Make sure that the print has been properly prepared in Z-SUITE, that is, its big and
flat surfaces have been arranged at an angle. Each layer that will be parallel to the
platform has to be as small as possible to be printed successfully.
4. Make sure that while preparing the file in Z-SUITE you chose an appropriate
printing profile, that is, the print settings match the type of used resin. If the profile
is correct, enable Additional support exposure time option and decrease the Platform
lift speed in the Advanced settings menu.
5. Check if the FEP film is not bent, deformed, or perforated. Replace the FEP film if
you notice such defects.
6. Contact the Support Center at: http://support.zortrax.com/support-form.

Error Messages

Whenever there is a technical issue caused by a hardware failure, negligence or
inappropriate use of Zortrax printers, the firmware immediately displays an error message
on the screen. The following list explains all error messages and provides potential causes
and suggested solutions.
Error Message
Error #1 LCD screen not
connected
Error #3 Unable to contin-
ue printing
Error #4 Communication
issue with LCD screen
(HDMI signal)
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Potential Cause
LCD screen control system
error.
Control board communica-
tion error.
LCD screen control system
error.
Suggested Solution
Check if the the HDMI and LCD cables
are connected. If the problem reoccurs,
contact Zortrax Support Center through
the support form: https://support.zor-
trax.com/support-form/.
Contact Zortrax Support Center through
the support form: https://support.zor-
trax.com/support-form/.
Check if the the HDMI and LCD cables
are connected. If the problem reoccurs,
contact Zortrax Support Center through
the support form: https://support.zor-
trax.com/support-form/.
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