Konica Minolta bizhub C3110 Service Launch Manual page 35

SOLUTIONS SUPPORT DIVISION
Date:
From:
Subject:
Service
Communications:
In our continuing efforts to simplify our warranty claim process, Konica Minolta Service Operations is pleased
to inform you that several new functional enhancements have been implemented to the KMBS Warranty
Solution.
Specifically, we have modified the online warranty claim form with a "Get Invoice" option to make it easier to
submit claims to KMBS. This enhancement offers Dealer Users new functionality that auto-populates the
Konica Minolta invoice number associated with the product serial number as entered for an original part
warranty claim. This feature is available for all standard and 3-Year Program warranty claims for advance-
exchange or credit as submitted in mykonicaminolta.com.
As of today, KMBS Service Operations has made several other enhancements to the online Warranty Solution
and they are detailed below.
The changes are being implemented based on feedback received from our Dealer Channel users. KMBS
Service Operations welcomes our Business Partners continued feedback on our warranty programs in order
for us to provide the proper tools for a successful partnership.
Please note that replacement part(s), and supply items submitted as Yield & Performance Protection claims,
are not enabled under the "Get Invoice" enhancement.
Thank you for your continued support.
Service Operations
Konica Minolta Business Solutions, Inc.
11/05/10
SSD
New Enhancements to Warranty Solution
128
Bulletin Number 7689