Summary of Contents for VKI Technologies Suprema
- Page 1 HOT BEVERAGE SYSTEM Operation and Service Manual VKI Publication # N016489 February 2012 Page 1 of 58...
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Page 2: Table Of Contents
SUPREMA - OPERATION & SERVICE MANUAL TABLE OF CONTENTS This table contains integrated hyperlinks (identified in blue or purple). If viewing this file on a computer, click on the section you would like to see and you will be linked there automatically. -
Page 3: Overview Of Components
SUPREMA - OPERATION & SERVICE MANUAL OVERVIEW OF SUPREMA COMPONENTS SELECTION PANELS & INTERIOR DOOR PANELS SET-UP - Provides access to the programming and to the configuration of the machine. FREE/COIN - Toggles the machine from " " mode to FREE "... -
Page 4: Unpacking And Setting Up
The carton left the factory free from damage. If there is damage, the claim is to be made with the carrier, and not with VKI Technologies. 1. Remove the coffee maker from its shipping carton. -
Page 5: Removing Shipping Materials
SUPREMA - OPERATION & SERVICE MANUAL Removing Shipping Materials 1. Lift and place the coffee maker onto your workbench. WARNING: Never lift the machine by placing your hand underneath the front door. It is not designed to support the weight of the machine, and serious personal injury and/or damage to the unit may occur. -
Page 6: Applying The Fascia
SUPREMA - OPERATION & SERVICE MANUAL Applying the Fascia 1. Apply the fascia to the Suprema front door. a) Peel the backing paper from the rear of the fascia (Figure 3). b) Align the fascia inside the plastic trim around the selection panel, making certain that the fascia does not interfere with the buttons. -
Page 7: Installing Carafe Tray, Cup Stand & Bezel
SUPREMA - OPERATION & SERVICE MANUAL Installing the Carafe Tray, Cup Stand and Graphics Bezel 1. Install the carafe tray, cup stand and graphics bezel. a) Install the carafe tray as illustrated below. Once done, install the cup stand on top of the carafe tray. -
Page 8: Installation At An Account
SUPREMA - OPERATION & SERVICE MANUAL INSTALLATION AT AN ACCOUNT This section will assist you with the initial installation, taking into account several possible circumstances. While not all can be described here, this information can be used in nearly all types of plumbing you will encounter at a new account. -
Page 9: Connecting To A Water Supply
SUPREMA - OPERATION & SERVICE MANUAL Connecting to a Water Supply WARNING: Be certain of the type of water supply line you tap into. DO NOT connect the coffee maker to a fire sprinkler water supply as this is a very high pressure line. -
Page 10: Running Copper Tubing
SUPREMA - OPERATION & SERVICE MANUAL Running Copper Tubing If the position of the coffee maker is near the water source, by far the simplest route for the tubing is along the baseboard or straight down the wall. In both cases, the tubing should be secured to the wall with self-adhesive or nail-on tubing clips. -
Page 11: Finishing Touches
SUPREMA - OPERATION & SERVICE MANUAL Finishing Touches 1. Position the carafe tray/grill and the cup tray/grill on the coffee maker. 2. Follow this checklist before leaving the account. Fill the ingredient dispensers with coffee. Reset the coffee indicator messages (if used). -
Page 12: Programming The Equipment
SUPREMA - OPERATION & SERVICE MANUAL PROGRAMMING THE EQUIPMENT The first section of the " " mode displays all the counters. These counters can be reset while in this mode. The following table lists all the counters in the order in which they appear at the beginning of the "... -
Page 13: 'Total Per Selection' Counter
SUPREMA - OPERATION & SERVICE MANUAL ‘Total per Selection’ Counter When scrolling through the counters, you will see a counter that is called the " " counter. This counter will display the number of cups brewed for the TOTAL SELECTION selection that corresponds to the LED's that are illuminated on the selection panel. -
Page 14: Total Counter Reset & Access Code
SUPREMA - OPERATION & SERVICE MANUAL Total Counter Reset This software contains a special access code that enables the service person to reset all the counters to zero, including the " " counter. This operation should be performed VEND TOTAL before a unit is re-installed in the field. -
Page 15: Set-Up Mode & Access Code
SUPREMA - OPERATION & SERVICE MANUAL Set-Up Mode & Access Code After scrolling past all of the counters, an access code is required to get into the " " section of the software. This section allows changes to be made to the computer programming. -
Page 16: Product On/Off
SUPREMA - OPERATION & SERVICE MANUAL Reminder: The “ ” (+) and “ ” (-) buttons are located to the right of the “ ” INCREASE DECREASE START button, and the “ ” and “ ” buttons are located to the... -
Page 17: Setting Water
SUPREMA - OPERATION & SERVICE MANUAL Setting Water 1. To adjust water settings, press the " " button on the hidden menu scroll buttons and scroll until the following message appears, Note1: The minimum SET WATER allowable setting for PRESS <START>... -
Page 18: Enabling Switches
SUPREMA - OPERATION & SERVICE MANUAL Enabling Switches 1. To enable the switches and functions that are required, press the " " button on the hidden menu scroll buttons and scroll until the following message appears, ENABLE SWITCH PRESS <START>... -
Page 19: Default Setting
SUPREMA - OPERATION & SERVICE MANUAL Setting the Default 1. To program the default settings, press the " " button on the hidden menu scroll buttons and scroll until the following message appears, SET DEFAULT PRESS <START> a) Press the "... -
Page 20: Bottom Pause
SUPREMA - OPERATION & SERVICE MANUAL Setting the Bottom Pause The bottom pause stops the piston before the pour spout area, creating a vacuum and allowing time for the liquid coffee to be pulled through the coffee grounds and the filter. If this setting is too low, it may create brewer flooding problems as there is not enough time to draw all the liquid from the brew chamber into the brewer cylinder. -
Page 21: Frequency Of Messages
SUPREMA - OPERATION & SERVICE MANUAL Setting the Frequency of Messages (N/A on APP Models) 1. To program the frequency of messages, press the " " button on the hidden menu scroll buttons and scroll until the following message appears, FREQ. -
Page 22: Bottom Pause Delay
SUPREMA - OPERATION & SERVICE MANUAL Setting the Bottom Pause Delay This feature allows a delay in the position of the bottom pause to obtain maximum vacuum and capacity in the brewer. For example, if this setting is at 0.5 seconds, the bottom pause will occur 0.5 seconds after the switch reads the pause position on the cam. -
Page 23: Free Vend Key Switch Set-Up
SUPREMA - OPERATION & SERVICE MANUAL Free Vend Key Switch Set-Up The free vend key switch allows the operator to perform one of two functions. MOMENTARY - this allows you to brew one free cup of coffee or chocolate when the unit is in coin mode by turning the switch. -
Page 24: Number Of Chocolate Pump Cycles
SUPREMA - OPERATION & SERVICE MANUAL Setting Number of Chocolate Pump Cycles This feature will allow you to program the number of chocolate pump cycles for any cup size. The unit is preset to the following from the factory: CUP SIZE... -
Page 25: Press-Hold Hot Water
SUPREMA - OPERATION & SERVICE MANUAL “Press-Hold” Hot Water Setting Hot water can be programmed to be dispensed in one of two ways. With this feature set to " ", if hot water is selected and the “ ” button is pressed, the cup will completely fill START with hot water. -
Page 26: Custom Message
SUPREMA - OPERATION & SERVICE MANUAL Programming a Custom Message (N/A on APP Models) This software allows you to program a custom message to appear on the display. When this function is enabled and the text has been programmed, the message on the display will then toggle back and forth from the "standby"... -
Page 27: Water Level Probe
SUPREMA - OPERATION & SERVICE MANUAL Setting the Water Level Probes When scrolling through the " " mode, you will notice a setting in the menu that reads, SET WATER LEVEL PRESS <START> 1. Press " " to access this menu. -
Page 28: Locking The Counters
SUPREMA - OPERATION & SERVICE MANUAL Locking the Counters This feature will allow you to lock the counters, preventing the caretaker from resetting them. With this lock enabled, it will not be possible to reset any of the counters when in the "... -
Page 29: Operation Information
SUPREMA - OPERATION & SERVICE MANUAL OPERATION INFORMATION Resetting Hopper and Chocolate Refill Messages 1. To reset the " " or " " messages, REFILL HOPPER REFILL CHOCOLATE a) Press the red " " button on the inside door panel. The brewer will OPEN BREWER cycle and stop with the brew chamber in the raised position. -
Page 30: Priming The Chocolate Pump
SUPREMA - OPERATION & SERVICE MANUAL Priming the Chocolate Pump When a hot chocolate equipped Suprema coffee maker is being initially set-up, or when the chocolate container in the unit gets replaced, air pockets will get trapped inside the pump. -
Page 31: General Information
SUPREMA - OPERATION & SERVICE MANUAL General Information There are several features with this version of software that you should be aware of, and these features are outlined below. If an overflow occurs during a hot chocolate cycle, the machine will stop immediately (anywhere in mid cycle). -
Page 32: Chocolate Rinse Cycle
SUPREMA - OPERATION & SERVICE MANUAL RINSE CYCLES This version of software is equipped with a rinse cycle for both the brewer and the chocolate components. This automated feature allows for simple periodic cleaning of these components. To access the rinse cycles, press the "... -
Page 33: Brewer Rinse Cycle
SUPREMA - OPERATION & SERVICE MANUAL Brewer Rinse Cycle 1. Add VKI approved brewer cleaner to the brew chamber and activate the brewer rinse cycle by pressing the " " button on the control panel inside the RINSE CYCLE front door. -
Page 34: Downloading Software Updates
DOWNLOADING SOFTWARE AND TRANFERRING SETTINGS Downloading Software Updates Using the VKI Data Link For downloading software updates into the Suprema unit, it is necessary to purchase a VKI Data Link downloader. This device allows you to download software updates, as well as transfer settings quickly and easily from one coffee maker to another. - Page 35 SUPREMA - OPERATION & SERVICE MANUAL Downloading Software Updates Using the VKI Data Link (continued) 4. Select the function required on the Data Link. a) When first powered up, both the " " and " DOWNLOAD PROGRAM DOWNLOAD " LED’s will be lit, indicating that both these functions will be FACTORY SETTINGS active.
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Page 36: Transferring Settings
Using the VKI Data Link downloader, it is possible to for you to transfer all the settings from one Suprema coffee maker, to one or several other Suprema coffee makers. For example, if a customer requests three Suprema coffee makers with the exact same settings, only one needs to be set up. - Page 37 – Transferring a Custom Message to a Suprema (optional) If multiple Suprema coffee makers require the same custom message to be displayed, this too can be transferred from one unit to several others. Simply program the custom message on the first unit, and perform STEP 1 on the previous page (Transferring Settings to the Data Link Device).
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Page 38: Indicator Messages
SUPREMA - OPERATION & SERVICE MANUAL INDICATOR MESSAGES (in alphabetical order) MESSAGE POSSIBLE CAUSE CORRECTIVE ACTION The brewer is not in the home or Press the " " button to cycle the START BREWER HOME ERR starting position. brewer. - Page 39 SUPREMA - OPERATION & SERVICE MANUAL MESSAGE POSSIBLE CAUSE CORRECTIVE ACTION The rear board is set for a mechanical Go to the “ ” menu and SET TEMPERATURE ENTER SET-UP thermostat, but the machine is set the electronic temperature probe.
- Page 40 SUPREMA - OPERATION & SERVICE MANUAL MESSAGE POSSIBLE CAUSE CORRECTIVE ACTION None required. Coffee maker is in "standby" mode. SELECT – THEN PRESS <START> Indicates that the water tank has not yet Please wait a few minutes for the tank to TANK IS FILLING been filled with water.
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Page 41: Replacing Major Components
SUPREMA - OPERATION & SERVICE MANUAL REPLACING MAJOR COMPONENTS Removing the Brewer 1. Press the red " " button. OPEN BREWER a) The brewer motor will cycle and stop with the chamber in the open position. 2. Release the brewer lock pin. -
Page 42: Brewer Motor
SUPREMA - OPERATION & SERVICE MANUAL Removing the Brewer Motor 1. Remove the brewer. 2. Remove the brewer bracket. a) Loosen, but do not remove, the two top screws from the left side of the brewer bracket. b) Remove the center screw from the left side of the brewer bracket (this screw may not be used on certain types of brewer brackets). - Page 43 SUPREMA - OPERATION & SERVICE MANUAL Removing the Inlet Valve 1. Switch the coffee maker "OFF". 2. Shut off the water supply. 3. Drain the water tank completely. 4. Remove the fitting from the inlet valve at the back of the machine.
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Page 44: Outlet Valves
SUPREMA - OPERATION & SERVICE MANUAL Removing the Outlet Valves 1. Turn off the water supply to the machine. 2. Switch off the power to the machine. 3. Drain the water tank to a level below the valves. a) Remove the top clip from the drain plug, then push it up to open. -
Page 45: Inlet Valve
SUPREMA - OPERATION & SERVICE MANUAL Removing the Water Tank Assembly 1. Switch the coffee maker "OFF". 2. Drain the water tank. a) Place a heat-resistant and leak-proof container beneath the water tank. b) Remove the top clip on the drain plug and push the drain plug upwards. The bottom clip will act as a stopper. -
Page 46: Water Tank Lid Assembly
SUPREMA - OPERATION & SERVICE MANUAL Installing the Water Tank Assembly 1. Align the tank assembly on its mounting rail, and slide it into the cabinet. 2. Connect the water tank harness to the rear board. 3. Connect the temperature probe harness to the rear board. -
Page 47: Heater Element
SUPREMA - OPERATION & SERVICE MANUAL Removing the Heater Element 1. Remove the water tank. a) Refer to the "Removing the Water Tank" instructions in this manual. 2. Remove the lid assembly. a) Refer to the "Removing the Water Tank Lid"... -
Page 48: Drain Valve
SUPREMA - OPERATION & SERVICE MANUAL Removing the Drain Valve To remove the drain valve on a plastic water tank, it will be necessary to drain and completely remove the tank from the coffee maker. The drain plug can only be removed from the interior of the water tank. -
Page 49: Ingredient Dispenser
SUPREMA - OPERATION & SERVICE MANUAL Removing the Ingredient Dispenser 1. Switch off the power to the machine. 2. Remove the brewer. 3. Slide the water tank outward. The water tank wrap supports the right side of the ingredient dispenser base 4. -
Page 50: Ingredient Dispenser Motor
SUPREMA - OPERATION & SERVICE MANUAL Removing the Ingredient Dispenser Motor 1. Remove the ingredient dispenser. a) Refer to the "Removing Ingredient Dispenser" instructions in this manual. 2. Remove the brewer bracket. 3. Disconnect the wires to the ingredient motors. -
Page 51: Rear Circuit Board
SUPREMA - OPERATION & SERVICE MANUAL Removing the Rear Circuit Board 1. Switch the coffee maker "OFF". 2. Open the outer door. 3. Remove the waste container. 4. Remove the brewer. 5. Remove the brewer bracket. a) Loosen, but do not remove, the two screws on the left side of the brewer bracket. -
Page 52: Fuse Box Assembly
SUPREMA - OPERATION & SERVICE MANUAL Removing the Fuse Box Assembly 1. Switch off the machine power and disconnect the service cord from the wall outlet. 2. Remove the brewer. 3. Remove the brewer bracket assembly. 4. Disconnect the wires identified in the table below. -
Page 53: Wiring Diagrams
SUPREMA - OPERATION & SERVICE MANUAL ELECTRICAL WIRING DIAGRAMS Suprema - Operation & Service 02-2012 Page 53 of 58... -
Page 54: Brewer Harness
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Page 55: Fuse Box Harness
SUPREMA - OPERATION & SERVICE MANUAL / SUPREMA / SUPREMA Suprema - Operation & Service 02-2012 Page 55 of 58... -
Page 56: Water Tank Harness
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Page 57: Coin Changer Installation
SUPREMA - OPERATION & SERVICE MANUAL COIN CHANGER INSTALLATION Installing the Coin Changer To operate this equipment in “ ” mode, an optional Coinco 9300-series changer must be COIN installed. This changer can be purchased from your local Coinco retailer. -
Page 58: Installing The Pricing Decals
SUPREMA - OPERATION & SERVICE MANUAL Installing the Pricing Decals Although the Suprema has an LCD display that indicates the price when a beverage is selected, you may also want to install pricing decals onto the graphics sheet found on the bezel on the outside of the front door.