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APPENDIX B: Troubleshooting
I can't communicate with my unit locally.
• Make sure you have entered the proper SkyID.
• Make sure the cable is connected from your computer to the
WTU-14.
• Make sure you have the right Com port selected (typically 1 or
2).
• Make sure the unit is receiving power.
I can't access my unit on the web page.
• Have you logged in locally to your WTU-14 and changed the
password? This is required to initialize the web page.
• Have you entered the proper SkyID and Password?
Why is the 'IN RANGE' LED off?
• If the unit is not within range of the wireless network the LED
will not turn on.
• It typically takes 1-2 minutes from power-up for the WTU-14 to
recognize the wireless network and turn on the LED.
• Make sure the unit is receiving power.
Why is the 'REGISTERED' LED off?
• If the IN RANGE LED is lit but the REGISTERED LED is not,
then the unit is not activated yet.
• Make sure the unit is receiving power.
Appendix B: Troubleshooting
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