Wireless Sensor And Touchpad Batteries; Central Station/Pager Reporting; Alphanumeric Touchpads - GE Interlogix Concord Express Installation Instructions Manual

Troubleshooting

Wireless Sensor and Touchpad Batteries

Table T.5 Wireless Sensor/Touchpad Battery Troubleshooting
Problem
System indicates Sensor/Touchpad nn low
battery.

Central Station/Pager Reporting

Problem
Central station/pager is not receiving reports.

Alphanumeric Touchpads

Problem
Display shows all ************.
Display is blank.
Touchpad buttons don't beep when pressed.
46
1.
Table T.6 Reporting Troubleshooting
1.
2.
3.
4.
5.
6.
7.
8.
9.
10. Verify that the correct phone format (SIA or CID) is being used.
11. For pagers, extend the pager delay setting (see the PHONE
Table T.7 Alphanumeric Touchpad Troubleshooting
1.
1.
2.
3.
1.
2.
Action/Solution
Replace the indicated device battery. Test the sensor/touchpad after
replacing the battery.
œÌi
If the sensor/touchpad is not tested after battery replacement,
the system continues to show a low battery condition since that
was the last signal it received from the device. Testing the sen-
sor/touchpad with new batteries allows the panel to receive a
signal with good battery information.
Action/Solution
Check that the premises phone line is working.
Perform a phone test.
Check that the DB-8 cord is plugged into the RJ-31X/CA-38A jack.
Check that the DB-8 cord is wired correctly to the panel.
Check for correct phone line wiring between the TELCO block and
RJ-31X/CA-38A jack.
Replace faulty RJ-31X/CA-38A jack.
Replace faulty DB-8 cord.
Verify that central station/pager phone number is programmed into
the panel. Reprogram the phone number and retest, if necessary.
Verify that reporting features, such as High Level Rpts and Low
Level Rpts, are set to "on."
OPTIONS—GLOBAL menu in the "Programming" section).
Action/Solution
Touchpad is not connected to panel bus terminals or is wired incor-
rectly. Check and correct wiring.
Check that panel is powered up.
Check for touchpad power and/or bus miswiring, opens, or shorts.
Check touchpad brightness setting (see the user-programming
OPTIONS menu in the "Programming" section)
Check for touchpad power and/or bus miswiring, opens, or shorts.
Check that key beeps option is set to on (see the ACCESSORY
MODULES—BUS DEVICES menu in the "Programming" section).