Access Codes; Arming And Disarming; Bypassing - GE Interlogix Concord Express Installation Instructions Manual

Access Codes

Problem
Customer cannot remember access code(s).
Installer cannot remember install code.
Installer cannot remember dealer code

Arming and Disarming

Problem
System protests and won't arm.
System won't disarm.

Bypassing

Problem
Touchpad indicates Invalid when you attempt to
bypass a sensor.
System cancels sensor bypass when you try to
arm to level 2 or 3.
Table T.2 Access Code Troubleshooting
1. Check your records to see if you have the customer's access code(s)
on file.
2. Verify the access code(s) using the Downloader.
3. Clear memory and reprogram the panel locally.
Clearing panel memory deletes factory zone programming.
1. Check your records to see if you have the install code on file
2. Verify the install code using the Downloader.
3. Use the Dealer Code to enter program mode and view the installer
code.
4. Call Technical Support for assistance.
1. Check your records to see if you have the dealer code on file.
2. Verify the dealer code using the Downloader.
3. Call Technical Support for assistance.
Table T.3 Arming/Disarming Troubleshooting
1. If arming to level 2, make sure all monitored perimeter doors and
windows are closed.
2. If arming to level 3, make sure all perimeter and interior sensors are
closed.
3. Press STATUS for an indication of the problem.
1. Disarming using incorrect code. Enter correct code.
2. Access code is not programmed or set up in user programming to
disarm system.
3. Wireless touchpad is not learned into system or hardwire touchpad
is not communicating to panel. Check installer programming for
learned touchpads.
4. The installer code is being used to disarm the system. The system is
designed not to disarm using the installer code. Use a regular or sys-
tem master code to disarm the system.
Table T.4 Bypassing Troubleshooting
1. Sensor is already bypassed.
2. Attempting to bypass a 24-hour sensor that cannot be bypassed
(group 26 fire sensors).
3. Sensor is not active in the current arming level.
1. Sensor is being bypassed before arming to 2—STAY or 3—AWAY.
Arm to the desired level before bypassing a sensor.
Action/Solution
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Action/Solution
Action/Solution
Troubleshooting
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