Transferring Calls; Making An Assisted Call Transfer; Making An Unassisted (Blind) Transfer; Redialling - Cisco SPA 525G2 User Manual

Transferring calls

You can make two types of call transfers:
Assisted – Dial the person you're transferring to – and speak to them before transferring the call
Unassisted (blind) – Transfer the call without speaking to the person you're transferring it to

Making an assisted call transfer

1. During a call press 'Transfer.' and then either:
2. Enter the number you want to transfer the call to, or:
a. Press 'Directory' and choose a number from your personal or One Net directory.
b. Press 'Dial' – the call will be put on hold and a new line will be opened to dial the number.
3. Do one of the following:
c. To transfer the call without waiting for the other person to answer, press 'Transfer' – and
hang up when it starts to ring. If you hang up before it rings, the transfer will fail. If you dial
the wrong number, press the 'new call' button and dial again.
d. To transfer after speaking to the person you're transferring to, press 'Transfer' at any time
during the conversation.
To transfer a call to another party who is already on hold, press "Xfer Line". If you have more than one call
on hold, you will be presented with a list on screen to select which call to transfer to.

Making an unassisted (blind) transfer

1. Press 'BlindXfer' during a call.
2. Enter the number of the person you want to transfer the call to and press 'Dial' – the call will then
be transferred.

Redialling

To redial a number:
1. Press 'Redial' and choose the number you want to call
2. (Optional) Press 'EditDial' to change the details of a particular number (e.g. to add an area code)
3. Lift the handset or press 'Dial' to choose a number you want to dial automatically

Viewing and returning missed calls

When you miss a call, a notification will be displayed on your IP phone's LCD screen. You can also turn off
this feature - see 'Turning the missed calls shortcut on and off'.

Returning a missed call

 When the LCD screen shows a missed call, press the Call Rtn button to call back
 When the LCD screen doesn't show a missed call, you can return a call from the missed call list
(see 'Viewing a list of missed calls'). Choose the call you want to return and press 'Dial'.
Note: If the missed call came from an international or external number, you might have to edit the
number before returning it (e.g. to add an area code). Press 'EditDial' and use the soft key buttons
and keypad to amend the number.
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