Cisco SPA525G2 Owner's Manual
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Cisco SPA525G2
Phone Owner's
Manual V.3


Table of Contents

Summary of Contents for Cisco SPA525G2

  • Page 1 Cisco SPA525G2 Phone Owner’s Manual V.3...
  • Page 2: Table Of Contents

    INTRODUCTION ............................3 ............................. 3 SING THIS OCUMENT ..............................3 PECIAL MESSAGES ..............................5 ASIC EQUIREMENTS USING YOUR HOSTED PBX PHONE SYSTEM ....................6 ..............................6 YSTEM ESCRIPTION ..............................6 ETTING TARTED ......................... 6 NTRODUCTION TO YOUR ISCO HONE ........................... 6 EFORE HONE ..............................
  • Page 3: Introduction

    Introduction Congratulations on purchasing the Intermedia Hosted PBX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in ‘Voice over IP’ services. This User Guide will show you how to setup and use your new PBX phone system and service.
  • Page 4: Basic Requirements

    Basic Requirements The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly.
  • Page 5: Using Your Hosted Pbx Phone System

    It also explains how to program system settings for your Desk Phones. Introduction to your Cisco Desk Phone The Cisco SPA525G2 Desk Phone provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high resolution graphic display supplies content for call information, directory access, and system status.
  • Page 6 Button Description Handset Pick up to place or Answer a call Speaker Speaker for phone Message Waiting When lit: Indicator • Red—You have a new voice mail message. • Flashing Red—You have an incoming call. Your phone may vary, but typically displays: LCD Screen •...
  • Page 7 Indicates phone line status: • Green: Line is idle. Line keys • Red (steady): Line is active or in use. • Red (blinking): Line is on hold. • Orange: Line is unregistered (cannot be used). • Flashing Orange: The phone is not connected to the network.
  • Page 8: Soft Key Buttons

    Soft key Buttons This section contains information on the terms used when interacting with your new Cisco SPA525G2 Desk Phone. The soft key buttons on your phone display might vary depending on your phone model and the phone system setup. Press the Right Arrow / Left Arrow keys or More on the navigation button to view additional soft key buttons.
  • Page 9 Clear Deletes an entire text or number field. Clr DND Clears Do Not Disturb. Clr Fwd Clears Call Forward All. Conf Initiates a conference call. Conf Line Conferences existing active calls on the phone together. Connect Connects to the selected item (for example, to the wireless network or Bluetooth device).
  • Page 10 GrPickup Allows you to pick up (Answer) a call at that is ringing at another extension in your group. Handset Switches audio from the Cisco SPA525G2 to your Bluetooth enabled mobile phone. Handsfree Switches audio from your Bluetooth-enabled mobile phone to the Cisco SPA525G2.
  • Page 11: Information Screen

    Previous Moves to a previous item in a list (for example, a song in the MP3 Playlist). PrivHold Puts a call on hold on an active shared line. Redial Brings up the list of recently dialed numbers. Refresh Refreshes the screen. Useful after changing a configuration or when you want to update information (such as weather).
  • Page 12 • New Call Option • Forward Option • Redial and Last call received redial The main content area of the screen displays the phone number as- signed to the phone as well as your company name. As a call comes in, this area displays caller information.
  • Page 14: Basic Call Features

    Basic Call Features Placing Calls You can place a call in many ways using your Desk Phone: • using the handset • using the speakerphone • using the headset You can also dial the number first—called “hot dialing”— and then choose the method you will use to speak to the other party.
  • Page 15: Placing A Second Call

    1. Press 2. Dial the desired number using the dial pad. Placing a second call While on a call, you may place that call on hold and make a second call. There are two ways to place another call: Method 1 Pressing a line button on the right of the display, will place the first call on hold AND at the same time give a dial tone to make a second call Dial the 10-digit phone number or 3-digit extension number...
  • Page 16: Inbound Caller Id

    Press OR press the Answer soft key and speak into the phone. To answer a call using the headset: Press or follow the instructions for your optional headset. Inbound Caller ID Caller ID Name and Number are presented on the screen of your phone with each inbound call.
  • Page 17: Static Forwarding

    You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding). All incoming calls can be forwarded to voicemail while Do Not Disturb is enabled on your phone. Static Forwarding Static Forwarding allows you to send ALL incoming call to another phone number or extension.
  • Page 18 From the idle display, press the Clr Fwd soft key on the display. The idle display returns, and the date and time are displayed. Dynamic Forwarding This Feature is not supported by the Cisco SPA525G2 Enabling Do Not Disturb Do Not Disturb prevents the phone from ringing and sends callers directly to...
  • Page 19: Call Management Features Call Hold

    To enable Do Not Disturb: Press the DND soft key To disable Do Not Disturb: Press the Clr DND soft key Call Management Features Call Hold To place a call on hold. During a call, press the hold soft key or .
  • Page 20: Conferencing Calls

    Conferencing Calls You can create a conference with other parties using the phone’s local conference feature. There are two ways to do this. • Joining two calls • Adding calls Joining Calls You can create a conference at any time between an active call and a call on hold by pressing Conf Line on the display.
  • Page 21: Splitting Conference Calls

    Splitting Conference Calls After you have created a conference call, you may split those calls back to their individual calls. To split a conference call: Press hold soft key to split the conference. All calls are split into individual calls and put on hold. Ending Conference Calls To end a conference call: From the Active Conference page, press or hang up.
  • Page 22: Performing A Blind Transfer

    You can cancel the transfer before the call connects by pressing the End Call soft key. Performing a Blind Transfer Blind transfer allows you to transfer a call to another number or extension without talking to that person first To perform a blind transfer: During a call press the right arrow on the Arrow Pad.
  • Page 23: Note: If The Transfer Party Does Not Pick Up The Phone, Touch #6 To Return To The Original Caller

    Note: If the transfer party does not pick up the phone, touch #6 to return to the original caller. Call Park To Park a call Parking a call is very similar to putting a call on hold. The key difference is, when you put a call on hold you can only retrieve the held call from the phone that put the call on hold.
  • Page 24: Redial

    Initiating a Page Either pick-up the handset or uses the speaker phone. Dial the Paging Group (9100 is the Standard Paging Group for all phones). Wait for the tone. Make your announcement which will be heard on all phones. (Except phones set to DND or phones in use) 5. Hang up the phone when finished.
  • Page 25: Directed Pickup

    Directed Pickup Directed Pickup allows you to answer a call that is ringing at a specific extension. To use Directed Pickup, when a specific extension begins to ring: Pick up your HPBX phone Dial *95 + the 3-digit extension of the phone you wish to answer. (i.e.
  • Page 26 3. To manually end the call, press *80 again. All parties in the call will hear a prompt that recording has stopped. 4. The call recording will also end if any of the following situations occur: a. The call is ended (all parties hang up) b.
  • Page 27: Managing Incoming Calls

    Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail.
  • Page 28: Using Voicemail

    Using Voicemail Each phone receives a Voicemail box which can record up to 90 minutes of messaging with a maximum of 5 minutes per message. Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days.
  • Page 29: Retrieving Messages When You Are Away From The Office

    Retrieving messages when you are away from the office Dial your Desk Phone and allow it to ring When your voicemail greeting begins to play, enter your PIN over your greeting. Returning a Call While listening to a message or after listening to a message, press 9* to call that person back You may return to your voicemail box WITHOUT calling back in by pressing ## after talking to the person you called back...
  • Page 30: Retrieving Messages Via The Web

    Forward Voicemail Messages via the Phone A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes. Once logged in to your voicemail box, press 1 to listen to your message(s) Press 6 at any time while listening to the message to for after the message Press 1 to forward the message...
  • Page 31 Forward Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another voicemail once logged into the personal website. Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have an Intermedia phone) Once logged in click the Forward button associated with the voicemail...
  • Page 32 If you have entered email address, fill in your email address, the subject line and any message you wish to include Select the delivery method: Send a link to the voicemail message or sent the voicemail message as an attachment Click the Send button when finished Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone...
  • Page 33: To Create A Voicemail Group

    To Create a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person individually. Voicemail groups are created through your personal website. Once logged in, select the Personal Info Tab Select the Group Manager button Click the Create Group button Assign a Group Number- used when forwarding to a group through the...
  • Page 34 • Recipient- Able to receive messages sent to this group Click the Add button Repeat step 7 through 9 as necessary to add all of the members Click the Save button Change the Number of Rings Before Voicemail Picks Up Your Voicemail box is programmed to take messages when you can’t answer your phone.
  • Page 35: Managing Call Lists

    Call Lists and Directories Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list contains 100 entries. Press the , Press option 2 Call History to obtain a list of all the record types you can clear at once using the Option soft key, then Delete All followed by the Check Key or Select soft key.
  • Page 36: Adding Contacts

    Adding Contacts You can add contacts to your contact directory: • Manually • From a call list Adding Contacts Manually To add a contact to the local contact directory manually 1. Press 2. Press the Option 1, Directory. 3. Select #1 Personal Address Book. 4.
  • Page 37 To edit a contact in the local contact directory: 1. Press the Directory soft key 2. Press or select # 1 Personal Address Book 3. Using the Arrow Pad locate the contact you would like to edit 4. Press the Check button in the center of the arrow key 5.
  • Page 38 2. Press or select # 1 Personal Address Book 3. Using the Arrow Pad locate the contact you would like to edit 4. Press the Option soft key 5. Select Delete and press the Select Soft key, or Check button Placing Calls to Contacts To place a call to a contact in the local contact directory use one of the two methods below:...
  • Page 39 5. Then Press the Dial soft key Searching for Contacts To search for a contact in the local contact directory: 1. Press the Directories soft key 2. Press # 1, Personal Address Book using the Select soft key 3. Press the Option soft key 4.
  • Page 40 Phone – Your IP phone pairs with a Bluetooth headset only. Choose this option if you will not use the Cisco IP phone with a Bluetooth-enabled mobile phone. Handsfree - Your IP phone will operate as a handsfree device with a Bluetooth-enabled mobile phone.
  • Page 41 Phone – Your IP phone pairs with a Bluetooth headset only. Choose this option if you will not use the Cisco IP phone with a Bluetooth-enabled mobile phone. Handsfree - Your IP phone will operate as a handsfree device with a Bluetooth-enabled mobile phone.
  • Page 42 Customizing your Phone You can customize your Cisco SPA525G2 Desk Phone by adjusting the setting for time and date, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.
  • Page 43 To Adjust the Display Contrast, Screen Saver, and Wallpaper setting: 1. Press 2. Select # 7 User Preferences using the Arrow Pad and Select soft key 3. Select # 3 Screen Preferences using the Arrow Pad and Select soft key 4.
  • Page 44 Selecting the Ring Type You can select different ring types to distinguish your phone from your neighbor’s phone. To change the incoming ring type: Press Select # 7 User Preferences using the Select soft key Select # 2 Audio Preferences using the Select soft key Select the Ext you want to change using the arrow pad and press the right arrow to see the list of possible ring tones Using the Arrow key scroll through and press the play soft key to hear the...
  • Page 45 Installation Overview Before you Begin Your Installation The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly.
  • Page 46 The following setup options ARE NOT supported: 1. Connecting one phone to another 2. Connecting a phone to the base unit then connecting a PC 3. Connecting a phone to the base unit wirelessly and then connecting a 4. Connecting a PC to the base unit 5.
  • Page 47 Assigning Extension Numbers and Phone Numbers to Phones Each phone is assigned an extension and a phone number. Packing list includes a list of your phones and their associated phone numbers and extension. You should have also received and email from Intermedia with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax.
  • Page 48 Installing your Hosted PBX Phone Installing Desk Phones Desk Phones can be installed in the following ways • You may connect Desk Phones Wirelessly to the Optional Wireless Transmitter and the Optional Wireless Adapters • You may connect Desk Phones to your existing router •...
  • Page 49 Use the included LAN cable; connect one end into the port on the back of the phone labeled SW and connect the other end into any data port on your network (router, switch or wall jack). Option 2: Connect Desk phones using your existing data network then connect the phones to your computer If you already have a computer using a wall data jack or router/switch ports, unplug the computer from the network, then connect the phone...
  • Page 50 Align the base bracket with two of the four slots on the back of the phone. b. Pinch base slightly and slap other two tabs into remaining holes Connecting Wired and Wireless Headsets The Cisco SPA525G2 supports headsets from different manufacturers. Additional information can be found at the manufacturer’s websites: Each brand and type of headset may require different steps for connection.
  • Page 51 In general, to connect a headset, connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Installing the Desk Phone Wirelessly The wireless adapter allows a desk phone to be used without a cord connecting it to the Wireless Transmitter.
  • Page 52 The Wireless Adaptor allows the desk phone to connect through the Wireless Transmitter. It has a range of 40 feet. Plug the rectangle Ether- net plug from the Wireless Adapter into the back of the phone using the port. Then plug the Wireless Adapter’s power cord into a power outlet.
  • Page 53 3. Select either the “Line activation” or “Phone activation” section, place a check in the box next to the items you wish to activate, and press the Save changes button. NOTE- You will activate all of your lines at once, so if there is no “Activate Lines”...
  • Page 54 IMPORTANT SAFETY CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND DESKPHONES Conformance This equipment is designed for use in the United States. This equipment complies with the following standards: FCC Part 15, Subparts B, C, D FCC Part 68 UL60950 Analog extension ports: TNV3 CO port: TNV3 ADSL port: TNV3...
  • Page 55 • Never push objects of any kind into this product through cabinet slots as they can touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
  • Page 56 The Telephone Company may make changes to its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the Telephone Company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service. If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is resolved.
  • Page 57 customer’s employees from gaining access to the network and to these codes. Equal Access Requirements This equipment is capable of providing user’s access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

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