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Cisco SPA 525G User Manual

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Table of Contents
USER GUIDE
Cisco Small Business
SPA 500 Series IP Phones
Model SPA 525G/SPA 525G2

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Summary of Contents for Cisco SPA 525G

  • Page 1 USER GUIDE Cisco Small Business SPA 500 Series IP Phones Model SPA 525G/SPA 525G2...
  • Page 2: Fcc And Ic Statement

    1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. © 2010 Cisco Systems, Inc. All rights reserved. Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver.
  • Page 3: Important Note

    Revised June 2010 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 4: Table Of Contents

    Connecting the Handset (Optional) Attaching the Desk Stand (Optional) Mounting the Phone to the Wall Connecting Your Phone’s Power Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide Federal Communication Commission Interference Statement IMPORTANT NOTE Industry Canada Statement Caring for Your Phone...
  • Page 5: Power Adapter Statement

    Redialing Viewing and Returning Missed Calls Turning the Missed Calls Shortcut On and Off Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide Connecting Your Phone to the Wired Network Connecting Your Phone to the Wireless Network Determining Your Wireless Router Security Type...
  • Page 6 Using the Call History Lists Setting or Changing a Phone Password Accessing Voicemail Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide Forwarding Calls to a Single Number Forwarding Calls When Your Phone is Busy Forwarding Calls When You Don’t Answer the Phone Delaying Call Forwarding When You Don’t Answer the Phone...
  • Page 7 Initiating Pairing from the Cisco SPA 525G2 Initiating Pairing from Your Bluetooth-Enabled Mobile Phone Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 Making a Mobile Phone Call Using Your Cisco SPA 525G2 Receiving Mobile Phone Calls Using the Cisco SPA 525G2...
  • Page 8 Blocking Caller ID Blocking Anonymous Calls Viewing Call History Lists Creating Speed Dials Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide Changing the LCD Screen Contrast Setting the Screen Backlight Timer Configuring the Phone Screen Saver Changing the Phone Wallpaper...
  • Page 9 Configuring the Cisco SPA 500S Using the Cisco SPA 500S Monitoring the Cisco SPA 500S Appendix A: Where to Go From Here Cisco Small Business IP Phone SPA 525G/G2 (SIP) User Guide Bluetooth Mode Bluetooth Profiles Connecting a Single Cisco SPA 500S...
  • Page 10: Chapter 1: Getting Started

    This document describes using the Cisco SPA 525G/SPA 525G2 with a SIP phone system, such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system. If you are using the Cisco SPA 525G/525G2 with a...
  • Page 11: Overview Of The Cisco Spa 525G/525G2 Ip Phone

    Overview of the Cisco SPA 525G/525G2 IP Phone Overview of the Cisco SPA 525G/525G2 IP Phone The Cisco SPA 525G/525G2 IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail.
  • Page 12: Caring For Your Phone

    Getting Started Overview of the Cisco SPA 525G/525G2 IP Phone The Cisco SPA 525G/525G2 has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features: • • •...
  • Page 13: Understanding Your Phone's Lines And Buttons

    Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Cisco SPA 525G/525G2 Phone Components Table 1 IP Phone Components Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Phone Feature Description Handset Pick up to answer or place calls.
  • Page 14 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Phone Feature Description LCD Screen Your phone may vary, but typically displays: • Date and time •...
  • Page 15: Softkey Buttons

    Press the Right Arrow or Left Arrow keys to see additional softkeys. The following table shows some of the typical Cisco SPA 525G/525G2 softkey buttons that are available (in alphabetical order). You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here.
  • Page 16 Edit EditDial End Call Forward GrPickup Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Function Performs a blind call transfer. See (Blind) Transfer,” on page Returns the last missed call by dialing the number that called you.
  • Page 17 PrivHold Redial Refresh Resume Save Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Function Switches audio from the Cisco SPA 525G2 to your Bluetooth- enabled mobile phone. See “Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone” on page Switches audio from your Bluetooth-enabled mobile phone to the Cisco SPA 525G2.
  • Page 18: Using The Keypad And Buttons With Menus

    Use the navigation button to scroll up or down through the menu items, and then press the Select softkey button or the center Select button to choose the highlighted item. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Function Scans for wireless networks or Bluetooth devices.
  • Page 19: Entering Numbers And Text In Fields

    Use the delChar softkey button to backspace and delete the last character. Use the Option > Clear softkey button to remove the entire entry. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter.
  • Page 20: Using Phone Hardware And Accessories

    • For wireless, non-Bluetooth headsets (such as Plantronics or Jabra): Follow the instructions for your product to connect the phone to the wireless headset base. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) “Connecting Bluetooth Headsets” section...
  • Page 21: Connecting Bluetooth Headsets

    To configure the phone to work with your headset, first enable Bluetooth: Press the Setup button. STEP 1 Select User Preferences. STEP 2 Select Bluetooth Configuration. STEP 3 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 22 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Phone—Your Cisco SPA 525G2 will pair with a Bluetooth headset only. Choose this option if you will not use the Cisco SPA 525G2 with a Bluetooth- enabled mobile phone.
  • Page 23: Using A Headset With Your Ip Phone

    • • Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Your Cisco SPA 525G2 will connect to only one device at a time (either NOTE the Bluetooth headset or the Bluetooth-enabled mobile phone.) If multiple Bluetooth devices are in range of the Cisco SPA 525G2, the order of devices in the Bluetooth Configuration >...
  • Page 24: Switching Between The Handset/Headset/Speakerphone During A Call

    To switch from the speakerphone to a headset, press the Headset button. To switch from the speakerphone to the handset, pick up the handset. To switch from the headset to the speakerphone, press the Speakerphone button. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 25: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install and connect your Cisco SPA 525G IP Phone. It contains the following sections: • • • • • • • • Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 26: Before You Begin

    The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S NOTE Attendant Console that works with the Cisco SPA 525G/525G2. It is not for use as a telephone line port. Do not plug a telephone line cord into the port marked “AUX.”...
  • Page 27 Installing Your Phone Connecting the Handset Figure 1 Cisco SPA 525G/525G2 IP Phone Connections Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 28: (Optional) Attaching The Desk Stand

    USB port. For use with an external USB memory device (optional). You can also use the USB port on the Cisco SPA 525G2 model to charge a device such as a Bluetooth-enabled mobile phone if your phone has a mini-USB...
  • Page 29: (Optional) Mounting The Phone To The Wall

    To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes STEP 1 in the phone’s base. Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 30 (Optional) Mounting the Phone to the Wall Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 3 Plug in the Ethernet and power cables. STEP 4 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 31: Connecting Your Phone's Power

    If you are using an external power source, plug it into the building’s power source, and plug the power supply into the phone base. See The Cisco SPA 525G/525G2 does not ship with a power supply. If you are not using NOTE Power over Ethernet (PoE), you must order the PA-100 power supply separately from Cisco.
  • Page 32: Connecting Your Phone To The Computer Network

    STEP 2 network, such as a network switch. The Cisco SPA 525G/525G2 provides a second Ethernet port. You can connect a NOTE PC to this port to provide network access to the PC. This port is labeled #3 in the Cisco SPA 525G/525G2 IP Phone Connections used when the phone is connected to the network via the built-in Wireless-G client.
  • Page 33: Determining Your Wireless Router Security Type

    • • Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) WEP encryption: 64 bit or 128 bit. You need to choose this later. Default transmit key, or TX key: The default key (of the 4) that the router transmits to authenticate.
  • Page 34 The following example shows WEP information for a Linksys WRV200 router: If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 35 Scroll to Network Configuration and press Select. STEP 3 In the Wi-Fi field, press the Left or Right Arrow key to turn Wi-Fi STEP 4 softkey. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) . Press the Save...
  • Page 36: Using Wi-Fi Protected Setup With The Cisco Spa 525G/525G2

    View the Wireless tab or window. Locate the Wireless Protected Setup configuration menu. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Wireless Profile—Use this option to add a new wireless profile (either manually or by scanning for available networks), edit an existing wireless profile, or connect to a previously configured network.
  • Page 37: Manually Adding A Wireless Profile On The Cisco Spa 525G/525G2

    Enter the PIN into the field that allows you to setup wireless devices using a PIN. Save your changes. g. On the Cisco SPA 525G/525G2, with PIN Configuration highlighted, press Select. To add the connection as a profile, press OK. Your phone may reboot before the Wi-Fi connection is working.
  • Page 38 • • Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys. WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key.
  • Page 39: Uploading Security Certificates To The Phone

    Create a directory named “ca” on the USB device and copy the certificate files into STEP 2 that directory. Remove the USB device from your PC and insert it into the USB slot on the Cisco STEP 3 SPA 525G/525G2.
  • Page 40: Verifying Phone Startup

    Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display shows the Cisco logo. All of the lights on the phone will flash. After the sequence, which should take about five seconds, the phone will display the standard menu for the phone.
  • Page 41 See the Upgrade using the Cisco SPA 9000 Voice System Setup Wizard (if your phone is part of a Cisco SPA 9000 Voice System network). See the SPA 9000 Voice System Setup Wizard User Guide “Upgrading Firmware” section on page 102.
  • Page 42: Chapter 3: Using Basic Phone Functions

    Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA 525G/ 525G2 IP phone. It includes the following sections: • • • • • • • • • • • • • •...
  • Page 43: Placing Or Answering A Call

    Press the Select button or Dial to complete the call. STEP 2 this feature. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Press the Answer softkey. (Press the Ignore softkey to ignore the incoming call.) Press the flashing red line button.
  • Page 44: Adjusting Call Volume And Muting

    • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless). Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 45: Transferring Calls

    STEP 2 transferred with no further action required on your part. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Attended—You call the person to whom you are transferring the call and speak to them before transferring the call.
  • Page 46: Redialing

    • If the LCD screen shows a missed call, press the Miss softkey to view a list of missed calls. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) 44.) “Viewing a List of Missed Calls” on page “Turning the Missed...
  • Page 47: Turning The Missed Calls Shortcut On And Off

    IP Phone Web Interface; see the on page Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Press Dial to dial the number that called you. Press EditDial to edit the number before calling it, then press Dial.
  • Page 48: Forwarding Calls To A Single Number

    If forwarding calls to an outside line, be sure to enter any access and area codes required. Press Save. STEP 3 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Call Forwarding , press the Right Arrow key to turn call forwarding on and...
  • Page 49: Forwarding Calls When You Don't Answer The Phone

    You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Call Forwarding , press the Right Arrow key to turn call forwarding Off.
  • Page 50: Configuring Call Waiting

    To turn call waiting on or off: Press the Setup button. STEP 1 Scroll to User Preferences and press Select. STEP 2 Select Call Preferences. STEP 3 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Do Not Disturb Do Not Disturb...
  • Page 51: Picking Up A Call

    The call is active until it is “unparked” or the caller hangs up. Not all phone systems support call park. If this feature is not working, check with NOTE your phone administrator. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 52 STEP 1 Select Status. STEP 2 Scroll to Call Park Status and press Select. STEP 3 Choose the parked call you want to retrieve and press Unpark. STEP 4 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 53: Placing A Three-Way Conference Call

    Press Select. STEP 2 Using the Phone Directories The Cisco SPA 525G/525G2 IP phone provides several different types of phone directories, depending on the phone model and what the phone administrator has set up for the company. In general, the phones provide the following types of directories: •...
  • Page 54: Using Your Personal Address Book

    You can also view and edit the directory from your PC using the IP Phone Web Interface. See the Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Corporate Directories—Depending on your phone network configuration, you may have one or more of the following directories available:...
  • Page 55: Adding A New Contact

    In the Personal Address Book screen, scroll to highlight a contact. STEP 1 Press Option and select Copy. STEP 2 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) “Using Star Codes,” on page 88.) To clear all characters from an entry, press...
  • Page 56: Searching For A Contact

    Press the center Select button to choose the contact and edit the numbers in the entry. Use the delChar key to delete numbers individually, or press Option and choose Clear to delete all numbers and start over. Press Save when finished. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 57: Using The Corporate Directory

    Scroll to Call History and press Select. STEP 2 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Simple Search: Enter a last name and press Search. A first name may be required if too many results are found for the last name.
  • Page 58: Deleting A Call History List

    Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) All Calls—Shows all calls placed, received, and missed on the phone.
  • Page 59: Deleting An Entry From The Call History Lists

    Enter your old password (leave blank if you have never set a password). Press the STEP 4 Down Arrow key to go to New Password. Enter your new numeric password. Press the Down Arrow key to go to Re-enter STEP 5 New Password. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 60: Logging In And Logging Out Of Your Phone

    Press the Setup button. STEP 1 Scroll to Device Administration and press Select. STEP 2 Scroll to Login and press Select. STEP 3 Enter your password and press Login. STEP 4 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 61: Accessing Voicemail

    STEP 3 Scroll to Voice Mail. STEP 4 Enter the number to dial for voicemail. For a Cisco SPA 9000 Voice System, this is STEP 5 normally “vmm.” For an external system, enter the phone number, including any digits you must dial to reach an outside line.
  • Page 62: Chapter 4: Using Advanced Phone Features

    Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA 525G/525G2 IP phone. It contains the following sections: • • • • • • • • • • • • • • Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 63: Configuring Privacy And Security Features

    Press the Setup button. STEP 1 Scroll to User Preferences and press Select. STEP 2 Select Call Preferences. STEP 3 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) “Blocking Caller ID,” on page 98 and the “Blocking Anonymous...
  • Page 64: Using Secure Call

    With the secure call feature, the active call is encrypted so that others cannot eavesdrop. Before enabling Secure Call, ask your phone administrator if Secure Call is available. Your phone must be part of a Cisco SPA 9000 Voice Network and your service NOTE provider must install a mini-certificate to enable this feature.
  • Page 65: Connecting To A Virtual Private Network (Vpn)

    Down Arrow key to the Connect on Bootup field, and press the Right Arrow key to check this field. Press Save. STEP 9 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 66: Creating And Using Speed Dials

    Phone Web Interface. (See instructions.) Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) You can assigned unused line buttons on your phone to act as a speed dial. Depending on how your extensions are configured, you can have up to 4 speed dials on the line buttons.
  • Page 67: Creating Speed Dials On Unused Line Buttons

    STEP 5 To select a contact from the Address Book, press Option and select Select From Address Book. Scroll to choose the contact and press Select. Press Save. STEP 6 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 68: Using The Cisco Spa 525G2 With Your Bluetooth-Enabled Mobile Phone

    Press the Setup button, select Speed Dial, choose the number, and press Dial. Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone The Cisco SPA 525G/525G2 supports Bluetooth to allow use of the phone with a wireless Bluetooth-enabled headset. (See page conjunction with Bluetooth-enabled mobile phone.
  • Page 69: Pairing Your Cisco Spa 525G2 With A Bluetooth-Enabled Mobile Phone

    Not all mobile phones support these functions. See the list of Bluetooth-enabled NOTE mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at cisco.com.
  • Page 70: Initiating Pairing From The Cisco Spa 525G2

    Bluetooth headset. (See Bluetooth Headsets” section on page 18 headsets.) Your Cisco SPA 525G2 will connect to only one device at a time (either NOTE the Bluetooth headset or the Bluetooth-enabled mobile phone.) If multiple Bluetooth devices are in range of the Cisco SPA 525G2, the order of devices in the Bluetooth Configuration >...
  • Page 71: Initiating Pairing From Your Bluetooth-Enabled Mobile Phone

    The following example uses an Apple iPhone. Before starting, it’s helpful to find the MAC address of your Cisco SPA 525G2 IP phone. From your IP phone, go to the Setup menu and select Status. Select Product Information.
  • Page 72 Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Enter the PIN (the default is 0000) and press Connect. STEP 5 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 73 Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone When paired with your mobile phone, the Cisco SPA 525G2 display screen assigns one of your line buttons to the mobile phone. A mobile phone icon with a flashing lightning bolt icon is displayed next to the mobile phone name, number, or other identifier (such as the phone model) for your phone.
  • Page 74: Importing Your Mobile Phone Address Book Into The Cisco Spa 525G2

    Not all mobile phones support this function. See the list of Bluetooth-enabled NOTE mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at cisco.com.
  • Page 75 Depending on your mobile phone, you may need to authorize the Bluetooth NOTE connection, even if the phone is already paired with the Cisco SPA 525G. The phone displays a status message about the import. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 76: Making A Mobile Phone Call Using Your Cisco Spa 525G2

    Making a Mobile Phone Call Using Your Cisco SPA 525G2 When you make a mobile phone call using your Cisco SPA 525G2, your Cisco SPA 525G2 acts as a handsfree device for your phone. The call is made through your...
  • Page 77 The outgoing call appears on both your Cisco SPA 525G2 and your mobile phone display. The Cisco SPA 525G2 displays an off-hook icon next to the mobile phone display name.
  • Page 78 Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone After the call is connected, the icon next to the mobile phone display shows that the call is established. The audio goes through the Cisco SPA 525G2, although the mobile phone display also shows a connected call.
  • Page 79: Receiving Mobile Phone Calls Using The Cisco Spa 525G2

    Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Receiving Mobile Phone Calls Using the Cisco SPA 525G2 If your mobile phone is paired with the Cisco SPA 525G2, an incoming call to your mobile phone is also shown on the Cisco SPA 525G2.
  • Page 80: Viewing Mobile Phone Battery And Signal Information On Your Cisco Spa 525G2

    Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone To switch audio from your Cisco SPA 525G2 to your mobile phone, on a connected call, press the Handset softkey. To switch audio back to the Cisco SPA 525G2 from your mobile phone, on a connected call, press the Handsfree softkey.
  • Page 81: Charging Your Mobile Phone Using Your Cisco Spa 525G2

    Playing MP3 Files on Your Phone Charging Your Mobile Phone Using Your Cisco SPA 525G2 You can use the USB port on the Cisco SPA 525G2 model to charge your Bluetooth-enabled mobile phone if your phone has a mini-USB port.
  • Page 82: Playing Songs

    Create a directory named “mp3” on the USB device and copy the audio files into STEP 2 that directory. Remove the USB device from your PC and insert it into the USB slot on the Cisco STEP 3 SPA 525G/525G2.
  • Page 83: Changing The Left And Right Channel For Stereo Headsets

    Changing the Left and Right Channel for Stereo Headsets When using a stereo headset inserted into the Cisco SPA 525G/525G2, you may need to switch the audio left and right channels to hear the correct audio channel in the right or left ear. To change the audio: Press the Setup button.
  • Page 84: Using The Paging Feature

    Using the Paging Feature Using the Paging Feature Your Cisco SPA 525G/525G2 can automatically answer pages from other Cisco SPA phones in the phone system. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you.
  • Page 85: Customizing Your Lcd Screen

    Scroll to Backlight Timer. Enter the number of seconds before the display should STEP 5 shut off after the phone is idle. Press Save. STEP 6 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 86: Configuring The Phone Screen Saver

    You can change the background picture on your phone to one stored in the phone, or to one on a USB memory device attached to the phone. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Screen Saver Type—Choose from: Black Background—Displays a black screen.
  • Page 87: Using Ring Tones

    Image files must be between 30K and 300K in size. The phone can only read 45 images from the USB device. Remove the USB device from your PC and insert it into the USB slot on the Cisco STEP 3 SPA 525G/525G2.
  • Page 88: Accessing Weather And News On Your Phone

    Weather information for the first entry in the list of cities is displayed. To view other STEP 2 cities on the list, press List and select the city. Then press View. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 89: Accessing News

    Press View to read an article, using the Down Arrow key to scroll through the STEP 4 article. Press Prev or Next to go to other articles in the news category. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Local World...
  • Page 90: Configuring Date And Time Parameters On Your Phone

    NOTE date and time will be lost when rebooting the phone. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Time Zone—Adds or subtracts hours to Greenwich Mean Time, or Western European Time. Press the Right Arrow key to change the time zone. Press Save.
  • Page 91: Using Star Codes

    Using Star Codes Using Star Codes The Cisco SPA 525G/525G2 supports numerous “star codes” to access phone supplementary services. These codes, which start with *, are entered before dialing a telephone number and provide services. For example, to block caller ID (star code 67), you would dial *67, followed by the telephone number you are calling.
  • Page 92 01729 02729 017110 017111 027110 027111 0172632 0272632 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Definition Activate anonymous call blocking. See page Deactivate Call Back. Deactivate anonymous call blocking. See page Activate Call Forward Busy. See Deactivate Call Forward Busy.
  • Page 93: Restarting Your Phone

    STEP 2 Scroll to Restart and press Select. STEP 3 Viewing Phone, Network, and Call Information The Cisco SPA 525G/525G2 provides menus to view information about your phone. Viewing Phone Information To view information about your phone: Press the Setup button.
  • Page 94: Viewing Network Information

    To view phone line and extension information: Press the Setup button. STEP 1 Scroll to Status and press Select. STEP 2 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Network Type Network Status Addressing Type IP Address...
  • Page 95: Viewing Peripheral Status

    STEP 1 Scroll to Network Configuration and press Select. STEP 2 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Phone Status—Up time and packets sent/received Extension Status—If an extension is registered, when it was registered, and more Line Status—Active calls and call information...
  • Page 96: Advanced Menus For Technical Support Personnel

    • • • • Device Administration: • • • • Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Connection Type Static IP Address Settings VLAN VLAN ID Multicast Address Factory Reset Custom Reset Profile Rule Call Control Settings...
  • Page 97: Chapter 5: Using The Web Interface

    Using the Web Interface The Cisco SPA 525G/525G2 provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections: • • • • •...
  • Page 98: Logging In To The Web Interface

    Configuring Your Address Book The Cisco SPA 525G/525G2 phone provides an address book for you to store and view frequently dialed numbers. The address book appears on your phone, and you can dial numbers from the directory.
  • Page 99: Setting Do Not Disturb

    Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 100: Configuring Call Forwarding

    At the bottom of the page, click Submit All Changes. Your phone reboots. STEP 3 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) CFWD Setting—Enables call forwarding. CFWD All Dest—Forwards all calls to a single number that you enter.
  • Page 101: Configuring Call Waiting

    STEP 2 Setting field. Choose yes or no to enable or disable. STEP 3 At the bottom of the page, click Save All Settings. Your phone reboots. STEP 4 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
  • Page 102: Blocking Anonymous Calls

    Address Book icon under the Add column. Edit any information and press Submit All Changes. Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) All Calls—All calls placed to and from your phone. Placed Calls—Shows information for the last 60 numbers dialed from your phone.
  • Page 103: Creating Speed Dials

    To manually enter a Wi-Fi profile, choose Wi-Fi Profile from the Wi-Fi Device list STEP 4 and proceed to the next section. To use WPS, choose Wi-Fi Protected Setup and follow the on-screen instructions Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Connecting for more information on the types...
  • Page 104: Configuring Bluetooth

    Enter your PIN and press Submit All Changes. STEP 7 Bluetooth Mode The Cisco SPA 525G2 can pair with your Bluetooth-enabled mobile phone. See “Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone” section on page 65 Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) Connecting Your Phone to the Wireless Network, page 29 for more information.
  • Page 105: Bluetooth Profiles

    Upgrading Firmware Bluetooth Profiles If you have both a headset and a Bluetooth-enabled phone paired with your Cisco SPA 525G2, the phone can only connect to one device at a time. If multiple Bluetooth devices are in range of the Cisco SPA 525G/525G2, the order of devices in the Bluetooth Profiles list is used, and the device with a higher priority is activated first.
  • Page 106: Chapter 6: Using The Cisco Spa 500S Attendant Console

    Console with your Cisco SPA 525G/525G2 IP Phone. Figure 1 Cisco SPA 500S Attendant Console The Cisco SPA 500S is a 32-button attendant console for the Cisco SPA 500 Series IP Phones, providing 32 three-color (red, green, and orange) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring.
  • Page 107: Connecting The Cisco Spa 500S Attendant Console To The Cisco Spa 525G/525G2 Ip Phone

    Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone arm provided. It obtains power directly from the Cisco SPA 525G/525G2 and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single Cisco SPA 525G/525G2 to monitor a total of 64 separate lines.
  • Page 108: Connecting A Single Cisco Spa 500S

    Connecting a Single Cisco SPA 500S Turn both the Cisco SPA 525G/525G2 and Cisco SPA 500S face down. STEP 1 Align the screw hole in the Cisco SPA 525G/525G2 with one of the holes on the STEP 2 attachment arm.
  • Page 109 Using an attachment arm screw, secure the attachment arm to the Cisco SPA STEP 4 525G/525G2. Align the right screw hole in the Cisco SPA 500S with the unused hole on the STEP 5 attachment arm. Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
  • Page 110 Do not plug a telephone line cord into the AUX port. Use CAUTION provided with the Cisco SPA 500S. Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the STEP 8 auxiliary cable to this port.
  • Page 111 Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G/525G2 IP Phone Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 10 Attach the appropriate desktop stand to each unit.
  • Page 112: Connecting A Second Cisco Spa 500S

    STEP 1 described in the Cisco SPA 525G/525G2 IP Phone” section on page Align the left screw hole in the first Cisco SPA 500S with one of the holes on the STEP 2 attachment arm. Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
  • Page 113: Configuring The Cisco Spa 500S

    Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable CAUTION provided with the Cisco SPA 500S. Locate the AUX OUT port on the back of the first Cisco SPA 500S. Connect one STEP 7 end of the auxiliary cable to this port.
  • Page 114: Using The Cisco Spa 500S

    • Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) If the Cisco SPA 500S and attached Cisco SPA 525G/525G2 are part of a Cisco SPA 9000 Voice System, we recommend that you use the Cisco SPA 9000 Setup Wizard. For instructions on using the Setup Wizard, see the System Configuration Using the SPA 9000 Setup Wizard Cisco.com.
  • Page 115: Monitoring The Cisco Spa 500S

    Orange (blinking): The line is not configured properly. Off: The line is not configured. Transfer a call by pressing the line button on the Cisco SPA 500S when an incoming call is ringing. Dial a configured extension by pressing the green line button on the Cisco SPA 500S.
  • Page 116: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA 525G/525G2. Support Cisco Small Business Support Community Cisco Small Business Support and Resources Phone Support Contacts...
  • Page 117 Where to Go From Here Cisco Small Business Home Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) www.cisco.com/smb...

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