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EncoreCX
Getting Started Guide
Note on groups & group types
Group programming
·
When assigning extensions within a ring or hunt group, the first eight extensions are included
by default in Group 1. The remaining 19 groups contain extension 20 only. The Administrator
may select or deselect extensions within a group at any time.
·
Up to 20 groups can be programmed.
·
Up to 16 extensions can be assigned to each group.
·
Extensions can be in multiple groups.
·
Groups of different types may be configured in your EncoreCX system. When programming a
group you will be offered the following options:
Ring Group:
When selected, all phones in the group ring simultaneously for an incoming call.
Hunt Group:
When selected, incoming calls are presented to one phone only within the group and the calls are
filtered through the various extensions as follows:
· Linear
Calls are presented to the lowest numbered extension first. If an extension is busy, the
call is presented to the next free extension.
· Circular
Calls are presented in strict rotation starting with the lowest numbered extension in the
group (i.e., Call 1 is presented to extension 20, call 2 to extension 21 etc.).
· Longest Idle
Incoming calls are presented to the extension that has been idle for the longest period of
time.
Group names
All groups can be assigned specific names to facilitate ease of programming and system usage.
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