Table Of Contents - Inter-Tel Encore CX Getting Started Manual

EncoreCX
Getting Started Guide
GUIDE TO SYSTEM DOCUMENTATION ............................................................................................. 3
Getting Started Guide ............................................................................................................................. 3
Phone Quick Reference Guide................................................................................................................ 3
Administrator's Manual .......................................................................................................................... 3
Internet Module Manual ......................................................................................................................... 3
Documentation CD ................................................................................................................................. 3
SYSTEM DESCRIPTION ........................................................................................................................... 4
System Options....................................................................................................................................... 4
Technical Support................................................................................................................................... 4
Emergency Assistance............................................................................................................................ 4
System Programming Notes ................................................................................................................... 4
ECX 1000 digital telephone set layout ................................................................................................... 5
ECX 2000 digital telephone set (with 32 key Console).......................................................................... 5
Explanation of Symbols in this Guide .................................................................................................... 6
SYSTEM PROGRAMMING ...................................................................................................................... 6
Accessing the System Programming ...................................................................................................... 7
PROGRAMMING SYSTEM TIME & DATE .......................................................................................... 8
CONFIGURING A GROUP (RING/HUNT GROUP).............................................................................. 9
Configuring a Group & Assigning extensions........................................................................................ 9
Configuring a Group & Assigning extensions [continued] .................................................................. 10
Note on groups & group types.............................................................................................................. 11
Group programming ............................................................................................................................. 11
Ring Group: .......................................................................................................................................... 11
Hunt Group:.......................................................................................................................................... 11
Group names......................................................................................................................................... 11
Mapping Incoming Calls to a Group [From a CO line]........................................................................ 12
Note on incoming call mapping............................................................................................................ 12
CONFIGURING CALL RESTRICTION RULES.................................................................................. 13
Call Restriction and Tables................................................................................................................... 13
Setting up Call Restriction Tables ........................................................................................................ 14
Assigning Rules to Extensions ............................................................................................................. 15
CONFIGURING NIGHT & WEEKEND SERVICE.............................................................................. 16
SYSTEM PASSWORD .............................................................................................................................. 17
Changing the System Password............................................................................................................ 17
Viewing Extension Passwords.............................................................................................................. 17
VOICE MAIL ............................................................................................................................................. 18
Configuring the System Voice Mail box .............................................................................................. 18
Enabling the System Voice Mail box ................................................................................................... 18
Assigning Voice Mail extensions ......................................................................................................... 19
Assigning Voice Mail capacities .......................................................................................................... 19
AUTO ATTENDANT ................................................................................................................................ 20
Assigning lines to be answered by the Auto Attendant ........................................................................ 20
Changing the Auto Attendant Greetings............................................................................................... 21
Entering a Directory Message .............................................................................................................. 21
SPEED-DIAL NUMBERS ......................................................................................................................... 22
Programming Personal Speed-Dial numbers........................................................................................ 22
Programming System Speed-Dial numbers.......................................................................................... 23

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