Error Table; Errors - Canon iPF780 Series Service Manual

Chapter 6

6.2.3 Error Table

6.2.3.1 Errors

*: Codes represent the numbers that are displayed in DISPLAY of the service mode and that are recorded in PRINT INF. As to PRINT INF, the codes record the
last 4 digits.
Display message
Paper size not detected.
Reload paper.
Paper size not detected.
Lift the release lever and reload the
paper.
Leading edge detection error.
Lift the release lever and align leading
edge with orange line.
This paper cannot be used.
Check supported paper sizes.
This paper cannot be used.
Check supported paper sizes.
Paper jam.
Manually rewind roll all the way.
Paper size not detected.
Lift the release lever and reload the
paper.
Paper size not detected.
Lift the release lever and reload the
paper.
! Paper not aligned with right guide.
(Change to the following message)
! Push the release lever back, then reload
the paper.
! Paper not aligned with right guide.
(Change to the following message)
! Push the release lever back, then reload
the paper.
Paper jam.
Lift the release lever and remove the
paper.
Paper jam.
Lift the release lever and remove the
paper.
Cannot print as specified.
Replace paper with A4/LTR (vertical) or
larger
Cannot feed paper.
Remove paper and press Load/Eject.
Cannot feed paper.
Lift the release lever and reload paper.
or
Paper jam.
Manually rewind roll all the way.
Paper jam.
Manually rewind roll all the way and
press OK.
Paper jam.
Manually rewind roll all the way and
press OK.
! Roll jam
Lift the release lever.
! Roll 1 (upper) jam
Lift the release lever.
! Roll 2 (lower) jam
Lift the release lever.
! Roll jam
Lift the release lever.
Error in cutter position.
Hardware error.
03130031-2E29
Turn off printer, wait, then turn on again.
Use another paper.
Press Online to clear the error.
Paper loaded askew.
Lift the release lever.
6-6
Code* Condition detected
03010000-200A Unable to detect the paper width (Paper
loaded at an improper position)
03010000-200C Unable to detect the leading end of paper
03010000-200D Unable to detect the trailing end of cut
sheet
03010000-200E Undersized paper (cut sheets/roll media)
03010000-200F Oversized paper (cut sheets/roll media)
03010000-2016 Cut sheet feed failure
03010000-2017 Paper (right) edge detection error
03010000-2018 Paper (left) edge detection error
03010000-201A Paper (right) edge detection error (cut sheet
pick-up)
03010000-201B Paper (right) edge detection error (roll
media pick-up)
03010000-201C Paper (right) edge detection error (cut sheet
printing)
03010000-201D Paper (left) edge detection error (roll media
printing)
03010000-2E1F Undersized paper loaded for internal
printing (A3 or larger)
03010000-2E25 Paper jam while feeding/ejecting/printing
03010000-2E27 Paper jam during feeding/printing/ejection Reload the paper.
03010000-2E3A Media load failure
03010000-2E3B Media load failure (lower roll)
03010000-2E3C When operating with cut sheet, paper jam
is detected.
03010000-2E3D When operating with upper roll paper,
paper jam is detected.
03010000-2E3E When operating with lower roll paper,
paper jam is detected.
03010000-2E3F When operating with roll paper, paper jam
is detected.
03010000-2E47 Cutter position error
03010000-2F29 Feed motor timeout (Roll media)
03010000-2F33 Unadjustable because of transparent media Replace with adjustable media.
03016000-2010 Skew
Action
Reload the paper.
Check the leading end of paper. Reload the paper.
Check the sheet length. Check to see if paper has not
jammed.
Replace with larger-sized paper.
Replace with smaller-sized paper.
Check or replace a cut sheet.
Check the right edge of paper.
Check the paper type.
Check the left edge of paper.
Check the paper type.
Set or replace the media.
Set or replace the media.
Set or replace the media.
Set or replace the media.
Replace with A3/11"x17" or any larger-sized paper A3/
11"x17"
Remove the paper jam and reload the paper.
Check the pick-up unit and roll media.
Check to see if paper has not jammed.
Check the pick-up unit and roll media.
Check to see if paper has not jammed.
Check the paper path, and check if paper is stuck inside
the machine.
Check the paper path, and check if paper is stuck inside
the machine.
Check the paper path, and check if paper is stuck inside
the machine.
Check the paper path, and check if paper is stuck inside
the machine.
Check the cutter unit and surrounding part.
Check the roll feed unit.
Check roll media.
Check to see if paper has not jammed in the printer.
Correct the skew in the paper and reload it.
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