Error Table; Errors - Canon iPF800 Series Service Manual

Chapter 8

8.3 Error Table

8.3.1 Errors

iPF810 / iPF820
* Codes represent the numbers that are displayed in DISPLAY in service mode.
If the same message is displayed when the printer is turned off, then back on, take action as recommended in the Action column.
Display massage
PHead needs cleaning.
Press Online to clear
error.
Paper size not detected.
Lift the release lever and
reload the paper.
Leading edge detection
error.
Lift the release lever and
align leading edge with
orange line.
Paper size not detected.
Lift the release lever and
reload the paper.
Paper size not detected.
Lift the release lever and
reload the paper.
Cannot adjust printhead.
Press Online to clear the
error and readjust
printhead.
Cannot adjust printhead.
Press Online to clear the
error and readjust
printhead.
Cannot print as specified.
Lift the release lever and
replace paper with A4/
LTR (vertical) or larger.
Cannot print as specified.
Lift the release lever and
replace paper with A3/
Ledger (vertical) or
larger.
Cannot print as specified.
Lift the release lever and
replace roll with 10 in.
wide or larger roll.
Cannot detect papr
Remove paper and press
Load/Eject.
Cannot feed paper
Lift the release lever and
reload paper.
This paper cannot be
used.
Check supported paper
sizes.
This paper cannot be
used.
Check supported paper
sizes.
Use another paper.
Press Online to clear the
error.
Paper loaded askew.
Lift the release lever.
8-4
Code*
03800500-280C Printhead found to have many non-discharging
nozzles during a non-discharging inspection (printing
paused)
03010000-200C Unable to detect the leading end of paper
03010000-200D Unable to detect the trailing end of cut sheet
03010000-2017 Paper (right) edge detection error
03010000-2018 Paper (left) edge detection error
03863000-2820 Printhead registration unadjustable
03863000-2821 LF unadjustable
03010000-2E1F Undersized paper loaded for internal printing (A4 or
larger)
03010000-2E1F Undersized paper loaded for internal printing (A3 or
larger)
03010000-2E1F Undersized paper loaded for internal printing (roll
media)
03010000-2E25 Paper jam while feeding/ejecting/printing
03010000-2E27 Paper jam during feeding/printing/ejection
03010000-200E Undersized paper (cut sheets/roll media)
03010000-200F Oversized paper (cut sheets/roll media)
03010000-2F33 Unadjustable because of transparent media
03016000-2010 Skew
T-8-3
Condition detected Action
Clean the printhead. Identify the nozzles in a nozzle check
pattern. Replace the printhead.
Check the leading end of paper. Reload the paper.
Check the sheet length. Check to see if paper has not
jammed.
Check the right edge of paper. Check the paper type.
Check the left edge of paper. Check the paper type.
Check the paper on which a pattern is printed for smears.
Check the environment for interferences from outside
light.
Clean the printhead.
Check the paper on which a pattern is printed for smears.
Check the environment for interferences from outside
light.
Clean the printhead.
Replace with A4/Letter or any larger-sized paper.
Replace with A3/11"x17" or any larger-sized paper.
Replace with roll media at least 10 inches in width.
Remove the paper jam and reload the paper.
Reload the paper.
Replace with larger-sized paper.
Replace with smaller-sized paper.
Replace with adjustable media.
Correct the skew in the paper and reload it.
0020-5740